Avaya J169 Phone Manual

The Avaya J169 is a feature-rich IP deskphone designed for business communications, offering high-quality audio, a color display, support for multiple lines, and integration with Avaya communication platforms. It includes advanced telephony features, programmable keys, headset compatibility, and network connectivity. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color display, programmable keys, handset, headset jack, Ethernet ports, volume controls, and navigation cluster.

Feature	Description
Display	Color LCD with backlight for call information and menus
Programmable Keys	Configurable for line appearances, speed dials, or features
Handset	Wideband audio capable for high-quality voice
Headset Jack	3.5mm port for headset connectivity
Ethernet Ports	Two 10/100/1000 Mbps ports for network and PC daisy-chaining
Volume Controls	Separate controls for handset, speaker, and ringer
Navigation Cluster	Directional keys and softkeys for menu navigation
Message Waiting Indicator	LED for voicemail and message alerts
MUTE	Button to mute microphone during calls
POWER	Connects to PoE (Power over Ethernet) or external power adapter

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use Ethernet cable from switch to phone's LAN port.
Connect PC: Use second Ethernet cable from phone's PC port to computer.
Connect handset: Plug coiled handset cord into handset jack.
Connect power: Use PoE from switch or plug in external power adapter.
Connect headset: Optional 3.5mm plug into headset jack.

WARNING! Use only approved power sources. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network registration: Phone will attempt to obtain IP address and register with communication server.
Set language: In Settings menu, select preferred language (default ENGLISH).
Configure user preferences: Set time/date, ring tones, display contrast.
Program keys: Assign line appearances or speed dials via administrator or phone menu.
Test call: Place a test call to verify audio and network connectivity.

CAUTION! Do not place phone in humid or extreme temperature environments.

Specifications

Display: 3.5-inch color LCD with 320 x 240 resolution.
Audio: Wideband audio support (G.722), HD voice capable.
Network: Dual 10/100/1000 Mbps Ethernet ports, IEEE 802.3af PoE.
Protocols: SIP, H.323 (depending on configuration).
Programmable Keys: Up to 24 configurable keys (model dependent).
Headset: 3.5mm analog headset jack, EHS (Electronic Hookswitch) support.
Power Source: 48V DC via PoE or external 48V power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Compliance: FCC Part 15, ICES-003, RoHS.

Controls and Settings

Access menu via NAVIGATION keys and softkeys. Front Panel: MUTE, VOLUME UP/DOWN, NAVIGATION cluster, programmable keys.

Softkeys: Context-sensitive buttons below display for call functions (Answer, Hold, Transfer, Conference).

Settings Menu: User Preferences (ring tones, display, language), Call Features (call forwarding, do not disturb), Network (IP address, DHCP), Admin (key programming, reset). Audio: Adjust handset, speaker, and ringer volume independently. Display: Adjust contrast, backlight timeout, screen saver.

Connecting Devices

Network: LAN port to switch. PC: PC port to computer. Headset: 3.5mm jack.

Turn off devices before connecting cables.
Match Ethernet cables to correct ports (LAN vs. PC).
For headset, plug in before powering phone for auto-detection.
Verify link LEDs on Ethernet ports are illuminated.

Tip: Use Cat5e or higher Ethernet cables for Gigabit connectivity.

Advanced Features

Supports advanced call handling and productivity features.

Multiple Lines: Handle multiple calls with line appearances on programmable keys.
Call Hold/Retrieve: Press HOLD softkey; retrieve with line key.
Call Transfer: Blind or attended transfer using TRANSFER softkey.
Conference: Create multi-party conferences via CONFERENCE softkey.
Speed Dial: Program numbers to programmable keys for one-touch dialing.
Do Not Disturb: Activate via menu to silence rings and send calls to voicemail.
Call Logs: Access missed, received, and dialed calls from directory.
Corporate Directory: Search company contacts if integrated with system.

WARNING! Do not use unauthorized third-party accessories; may void warranty.

Accessibility Features

Hearing Aid Compatibility: Meets FCC standards. Visual Alerts: Flashing message waiting LED. Audio: Adjustable ringer volume and tone. Large Font: Option for larger on-screen text in display settings.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth; avoid liquids, solvents, or abrasives.

CAUTION! Do not spray cleaners directly on phone; moisture can damage internal components.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. ICES-003: Complies with Canadian EMI standards. Copyright © Avaya Inc. All rights reserved. For support, visit support.avaya.com or contact your system administrator. Trademarks are property of their respective owners.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power source	Check PoE switch or power adapter; ensure Ethernet cable is seated.
No network registration	Network/DHCP	Verify IP address in Network Settings; check VLAN configuration.
One-way/no audio	Cabling/network	Check handset/headset connections; verify network QoS settings.
Keys not responding	Software/firmware	Reset phone via Admin menu; check for firmware updates.
Poor call quality	Network congestion	Ensure sufficient bandwidth; prioritize voice traffic (QoS).
Can't hear ring	Volume settings	Adjust ringer volume via volume controls; check Do Not Disturb setting.

Reset: Admin menu > Reset to factory defaults if needed (requires reconfiguration).

Service: Contact system administrator or Avaya support at support.avaya.com.