Avaya J169 User Manual

The Avaya J169 is a feature-rich IP deskphone designed for modern business communications, offering high-definition audio, a color display, support for multiple lines, and integration with Avaya communication platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to Network 7. Making and Receiving Calls 8. Advanced Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color display, programmable feature keys, headset port, Ethernet ports, handset with HD audio, and intuitive navigation controls.

Feature	Description
Display	High-resolution color LCD for call information and menus
Audio	HD Voice for superior sound quality
Feature Keys	Programmable keys for speed dial, line appearances, and functions
Headset Port	3.5mm jack for headset connectivity
Ethernet Ports	Dual 10/100/1000 Mbps ports for network and PC connection
Power	Supports PoE (Power over Ethernet) or external power adapter
Volume Controls	Separate controls for handset, speaker, and ringer
Message Waiting Indicator	LED for visual voicemail notification
Navigation Cluster	Directional keys and select button for menu navigation
Softkeys	Context-sensitive keys for call functions and features

Installation

Unpack and inspect contents. Place on stable, flat surface.

Connect to network: Use Ethernet cable from switch/router to phone's LAN port.
Connect PC: Use second Ethernet cable from phone's PC port to computer.
Connect handset: Plug coiled handset cord into handset jack.
Power the phone: Use PoE from switch or connect external power adapter.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network registration: Phone will attempt to obtain IP address and register with server.
Configure settings: Use phone menu or web interface to set language, time, and user preferences.
Program feature keys: Assign functions (speed dial, call forwarding, etc.) to programmable keys.
Test call: Make a test call to verify audio quality and connectivity.

CAUTION! Do not expose to liquids or extreme temperatures.

Specifications

Display: High-resolution color LCD.
Audio: HD Voice, wideband audio support.
Network: Dual 10/100/1000 Mbps Ethernet ports, PoE (802.3af).
Protocols: SIP, H.323 (depending on configuration).
Feature Keys: Up to 24 programmable keys (depending on model).
Power: PoE or 48V DC external power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Supported Codecs: G.711, G.729, G.722, Opus.

Controls and Settings

Access menu via navigation keys. Front Panel: Display, softkeys, navigation cluster, volume controls, headset port.

Basic Controls: Handset lift for call answer/end, MUTE button, HOLD button, SPEAKER button for hands-free.

Settings Menu: Language, time/date, ring tones, display contrast, network configuration. Programmable Keys: Assign via phone menu or web interface for speed dial, line appearances, call forwarding, conferencing. Audio Settings: Adjust handset, speaker, and ringer volume independently.

Connecting to Network

LAN: Use Ethernet cable to switch/router. PC: Pass-through connection via phone's PC port.

Ensure network switch supports PoE or have power adapter ready.
Connect LAN cable to phone's LAN port and network switch.
For PC connection, use second cable from phone's PC port to computer.
Power on phone; check for network registration on display.

Tip: Verify network connectivity before configuring advanced features.

Making and Receiving Calls

Basic call functions: dial, answer, hold, transfer, conference.

Make call: Lift handset or press SPEAKER, dial number, or use speed dial.
Answer call: Lift handset, press SPEAKER, or press corresponding line key.
Hold call: Press HOLD button; resume by pressing same line key.
Transfer call: During active call, press TRANSFER, dial target, press TRANSFER again.
Conference call: During active call, press CONFERENCE, dial participant, press CONFERENCE again to connect.
End call: Hang up handset or press SPEAKER/OFF button.

WARNING! Do not use damaged handset cords. Replace if frayed.

Advanced Features

Call Forwarding: Set via menu or programmable key to forward calls to another number. Voicemail: Access by pressing voicemail key or dialing voicemail number. Speed Dial: Program frequently called numbers to feature keys. Headset Mode: Enable for hands-free operation via headset jack.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth; avoid liquids and abrasive cleaners.

CAUTION! Do not spray directly; keep away from heat sources.

Regulatory Information

FCC Part 15: Class A digital device; complies with interference limits for business use. CE marked for European compliance. Copyright © Avaya Inc. All rights reserved. For support, visit www.avaya.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source	Check PoE switch or power adapter connection; ensure cable is secure.
No network registration	Network settings/cable	Verify Ethernet cable; check IP configuration; restart phone.
No audio	Volume settings/connections	Adjust volume controls; check handset/headset connection; ensure not muted.
Display blank	Power/contrast settings	Check power; adjust display contrast in settings menu.
Calls not connecting	Network/server issue	Verify server registration; check with system administrator.

Reset: Menu > Settings > System > Reset to factory defaults if needed.

Service: Contact system administrator or Avaya support at www.avaya.com/support.