Avaya J179 IP Phone User Manual

The Avaya J179 IP Phone is a high-performance, multi-line deskphone designed for enterprise communication. It features a color display, support for up to 12 programmable line/feature keys, Gigabit Ethernet, Power over Ethernet (PoE), integrated Bluetooth, USB port for headsets or Wi-Fi adapters, HD audio, and compatibility with Avaya IP Office and Aura platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Programmable keys, Handset, Speakerphone, Navigation cluster, Volume keys, Headset jack, USB port, Ethernet ports.

FeatureDescription
Display4.3-inch color graphical display with backlight
Line/Feature Keys12 programmable keys with dual-color LEDs
AudioHD Voice, wideband audio support, acoustic fence technology
NetworkDual Gigabit Ethernet ports (LAN/PoE, PC)
ConnectivityIntegrated Bluetooth, USB 2.0 port
HandsetNoise-canceling handset with adjustable cradle
SpeakerphoneFull-duplex speakerphone with echo cancellation
Power802.3af PoE or optional AC power adapter
ProtocolsSIP and H.323 support
Headset Jack3.5mm headset jack for wired headsets

Installation

Unpack and inspect contents. Place on stable surface.

  1. Connect to Network: Use Ethernet cable to connect LAN/PoE port to network switch.
  2. Connect PC: Use second Ethernet port to connect to computer if needed.
  3. Power Connection: Use PoE from switch or connect AC power adapter.
  4. Connect Handset: Plug coiled handset cord into handset jack.
  5. Optional Headset: Plug wired headset into 3.5mm jack or pair Bluetooth headset.

WARNING! Use only approved power sources. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; follow on-screen prompts.

  1. Network Boot: Phone will obtain IP address via DHCP from network.
  2. Server Configuration: Enter server address if not auto-provisioned.
  3. User Login: Enter extension number and password as provided by administrator.
  4. Set Preferences: Configure language, time zone, ring tones via settings menu.
  5. Test Call: Place test call to verify audio and registration.

CAUTION! Do not unplug during firmware update. Ensure proper ventilation.

Specifications

Controls and Settings

Access menu via "Settings" button. Front Panel: Mute, Speakerphone, Headset, Navigation cluster, Volume keys, Programmable keys.

Soft Keys: Context-sensitive soft keys below display for call functions.

Settings Menu: User Preferences (language, ring tones), Audio Settings (volume, tone), Network Configuration (IP, VLAN), Bluetooth Setup, Programmable Key Assignment. Features: Call Forward, Do Not Disturb, Conference, Transfer, Hold, Voicemail access.

Connecting Devices

Network: LAN/PoE port to switch. PC: PC port to computer. Headset: Wired to 3.5mm jack or Bluetooth pairing.

  1. Turn off devices before connecting cables.
  2. Match Ethernet cables to correct ports (LAN vs PC).
  3. For Bluetooth: Enable Bluetooth in phone menu, put headset in pairing mode.
  4. For USB Wi-Fi: Insert adapter before powering phone.

Tip: Use quality CAT5e or higher cables for Gigabit performance.

Advanced Features

Supports advanced call handling and productivity features.

  1. Conference Calls: Press Conf soft key, dial participants, press Conf again to merge.
  2. Call Transfer: During call, press Transfer, dial target, press Transfer again.
  3. Programmable Keys: Assign to line appearances, speed dials, or features like Voicemail.
  4. Bluetooth Headset: Pair in Settings > Bluetooth > Add Device.
  5. USB Applications: Connect compatible USB Wi-Fi adapter for wireless network.
  6. Call Recording: Initiate via soft key if enabled by system.
  7. XML Applications: Display custom XML applications on screen.
  8. Directory Access: Search corporate directory or personal contacts.

WARNING! Do not use unauthorized USB devices. Follow administrator guidelines for configuration.

Accessibility Features

Visual Alert: Flashing LED for incoming calls. Audio Adjustment: Adjustable volume for handset, speaker, ringer. High-Contrast Display: Adjust display contrast in settings. TTY Support: Compatible with external TTY devices via headset port.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth. Do not use liquids, aerosols, or abrasive cleaners.

CAUTION! Avoid moisture entering vents or ports. Do not disassemble.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. ICES-003: Complies with Canadian EMI standards. CE Mark: Conforms to EU directives. For support, visit support.avaya.com or contact your authorized Avaya provider. Copyright © Avaya Inc. All rights reserved.

Troubleshooting

SymptomPossible CauseCorrective Action
No power/displayPower sourceCheck PoE switch or power adapter connection; try different cable.
No network registrationNetwork settingsVerify IP address (Settings > Status); check VLAN configuration; restart phone.
No audioVolume/muteCheck mute status; adjust volume; verify handset cord is secure.
Bluetooth not pairingDistance/settingsEnsure headset in pairing mode; move closer; restart Bluetooth on phone.
Keys not respondingSoftwareRestart phone; check for firmware updates via administrator.
Poor call qualityNetwork/audio settingsCheck network congestion; adjust audio codec preferences; verify QoS settings.

Reset: Settings > Advanced > Reset to Factory Defaults (requires admin password).

Service: Contact system administrator or Avaya support at support.avaya.com.

Avaya J179 IP Phone User Manual © - All Rights Reserved 2025