Avaya J179 Phone System Manual

The Avaya J179 is a high-performance IP deskphone designed for business communications, featuring a large color display, support for up to 12 programmable line/feature keys, integrated Gigabit Ethernet, PoE support, HD Voice, and compatibility with Avaya IP Office and Aura platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large color LCD display, 12 programmable line/feature keys, built-in Gigabit Ethernet switch, headset port, hearing aid compatible handset.

FeatureDescription
Display4.3-inch color TFT LCD with touch navigation
Line/Feature Keys12 programmable keys with dual-color LEDs
NetworkDual Gigabit Ethernet ports with PoE (802.3af)
AudioHD Voice wideband audio, built-in speakerphone
Headset Port3.5mm jack for wired headset connection
Expansion ModuleSupport for Avaya J169/J179 expansion modules
PowerPoE or external power adapter
ProtocolsSIP and H.323 support
SecuritySecure boot, encrypted configuration
MountingDesk mount or wall mount options

Installation

Unpack and inspect contents. Place on stable surface.

  1. Connect network cable: Use Ethernet cable to connect LAN port to network switch.
  2. Connect computer: Use PC Ethernet port to connect to computer if needed.
  3. Connect handset: Plug handset cord into handset jack.
  4. Connect headset: Plug into 3.5mm headset jack if using.
  5. Apply power: Use PoE from switch or connect external power adapter.

WARNING! Use only approved power sources. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow initialization prompts.

  1. Network configuration: Phone will obtain IP address via DHCP automatically.
  2. Server configuration: Enter IP address of call server (IP Office or Aura).
  3. Extension setup: Administrator will assign extension number and credentials.
  4. Personalize settings: Set language, time format, ring tones via Options menu.
  5. Test call: Place test call to verify audio quality and connectivity.

CAUTION! Configuration changes should be made by authorized personnel only.

Specifications

Controls and Settings

Access menu via physical buttons or touch screen navigation.

Front Panel: Handset with LED, speakerphone key, volume controls, navigation cluster, programmable keys.

Display Touch Areas: Soft keys for call functions, directory, messages, options.

Basic Settings: Language, time/date, screen contrast, ring tone selection. Call Settings: Call forward, do not disturb, speed dials. Network Settings: IP configuration, VLAN, QoS (typically configured by administrator). Audio Settings: Speaker volume, microphone gain, headset settings.

Connecting Devices

Network: Ethernet cable to LAN port. Computer: PC Ethernet port to computer. Headset: 3.5mm jack.

  1. Ensure phone is powered off before making connections.
  2. Connect network cable to switch port providing PoE or data.
  3. Connect handset cord securely to handset jack.
  4. For headset use, plug into 3.5mm jack and enable in audio settings.
  5. Power on phone and verify network connectivity.

Tip: Use Cat5e or better Ethernet cables for Gigabit performance.

Using Phone Features

Supports basic and advanced telephony features.

  1. Making calls: Lift handset or press speakerphone, dial number, press Dial softkey.
  2. Answering calls: Lift handset, press Answer softkey, or press speakerphone.
  3. Hold: Press Hold key during active call.
  4. Transfer: Press Transfer, dial target number, press Transfer again.
  5. Conference: Press Conference, dial participant, press Conference again to merge.
  6. Voicemail: Press Messages key or dial voicemail access number.
  7. Directory: Press Directory to access personal and corporate directories.
  8. Speed dial: Program frequently dialed numbers to programmable keys.
  9. Call forward: Enable via Call Forward menu or softkey.
  10. Do not disturb: Activate to send calls directly to voicemail.

WARNING! Emergency calls may require direct dialing without prefixes.

Accessibility Features

Hearing Aid Compatibility: Meets FCC requirements. Visual Alerts: Flashing LED for incoming calls. Audio Adjustment: Separate volume controls for handset, speakerphone, headset. Large Text: Option for larger font size on display.

Care & Cleaning

Disconnect power before cleaning. Use slightly damp cloth with mild detergent. Do not use abrasive cleaners or solvents.

CAUTION! Avoid liquid contact with openings. Never spray cleaner directly on phone.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked for European compliance. RCM for Australia/New Zealand. ICES-003 for Canada. For support, visit www.avaya.com/support or contact your authorized Avaya partner. Copyright © Avaya Inc. All rights reserved.

Troubleshooting

SymptomPossible CauseCorrective Action
No powerPower source/connectionCheck PoE switch or power adapter; verify cable connections.
No network connectivityCable/DHCPCheck Ethernet cable; verify switch port; check DHCP server.
No dial toneRegistration/serverVerify phone is registered to call server; check extension configuration.
Poor audio qualityNetwork/deviceCheck network QoS settings; verify cable quality; test with handset and speakerphone.
Display issuesPower/settingsCheck contrast settings; reboot phone; verify firmware version.
Programmable keys not workingConfigurationVerify key programming in administration portal; reboot phone.
Cannot access voicemailConfigurationVerify voicemail number in settings; check with administrator.

Reset: Options > Advanced > Reset to factory defaults (requires admin password).

Service: Contact authorized Avaya support provider or visit www.avaya.com/support

Avaya J179 Phone System Manual © - All Rights Reserved 2025