Avaya J179 User Manual

The Avaya J179 is a high-performance IP deskphone designed for business communications, featuring a large color display, support for up to 12 programmable line/feature keys, integrated Gigabit Ethernet, PoE support, HD Voice, and compatibility with Avaya Aura and IP Office platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: Large color display, 12 programmable line/feature keys, integrated Gigabit Ethernet switch, headset port, handset, and optional expansion module support.

Feature	Description
Display	4.3-inch color graphical display with adjustable tilt
Line/Feature Keys	12 programmable keys with dual-color LEDs
Network	Dual Gigabit Ethernet ports with PoE support (802.3af)
Audio	HD Voice wideband audio, built-in speakerphone
Headset Port	3.5mm headset jack for hands-free operation
USB Port	For optional USB accessories or Bluetooth adapter
Power	Power over Ethernet or optional AC adapter
Expansion	Support for J169/J179 Expansion Module (up to 24 additional keys)
Protocols	SIP and H.323 support
Security	Secure boot, encrypted configuration files

Installation

Unpack and inspect contents. Place on stable desk surface.

1. Connect to network: Use Ethernet cable to connect LAN port to network switch.
2. Connect power: Use PoE from switch or connect optional AC adapter to power port.
3. Connect handset: Plug handset cord into handset jack.
4. Connect headset: Optional 3.5mm headset to headset jack.
5. Connect optional expansion module to EXP port.

WARNING! Use only approved power sources. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow on-screen prompts.

1. Network configuration: Phone will attempt DHCP; if static IP needed, configure via web interface.
2. Server configuration: Enter SIP server or communication manager information as provided by administrator.
3. User credentials: Enter extension number and password when prompted.
4. Language selection: Choose preferred language from settings menu.
5. Test call: Place test call to verify audio quality and connectivity.

CAUTION! Do not expose to liquids or extreme temperatures.

Specifications

• Display: 4.3-inch TFT color, 480 x 272 pixels.
• Network: Dual 10/100/1000 Mbps Ethernet ports with integrated switch.
• Audio: HD Voice (wideband: 50Hz-7kHz), G.722 codec support.
• Power: IEEE 802.3af PoE Class 2 or 12V DC adapter.
• Protocol Support: SIP, H.323, TLS, SRTP.
• Programmable Keys: 12 physical keys, up to 24 virtual via expansion.
• Dimensions: 9.1" x 9.1" x 6.3" (231mm x 231mm x 160mm).
• Weight: 3.3 lbs (1.5 kg).
• Operating Temp: 32°F to 104°F (0°C to 40°C).
• Humidity: 10% to 95% non-condensing.

Controls and Settings

Access settings via physical buttons or web interface. Front Panel: NAVIGATION CLUSTER, SOFT KEYS, VOLUME buttons, HEADSET, MUTE, SPEAKERPHONE.

Display Areas: Top: Call information and status. Middle: Active call and feature options. Bottom: Soft key labels.

Basic Settings: Volume adjustment, ringtone selection, display brightness, date/time format. Advanced Settings: Network configuration, SIP settings, security options, feature key programming. Web Interface: Access via IP address for administrative configuration.

Connecting Devices

Network: Ethernet cable to LAN port. PC: Connect PC to PC port for pass-through networking. Headset: 3.5mm plug to headset jack. Expansion: J169/J179 Expansion Module to EXP port.

1. Ensure phone is powered off before connecting devices.
2. Match cables to correct ports (PC to PC port, network to LAN port).
3. For headset use, configure headset mode in settings.

Tip: Use Cat5e or better Ethernet cables for Gigabit performance.

Advanced Features

Supports multiple lines, call forwarding, conferencing, and directory access.

1. Multiple Calls: Handle up to 5 simultaneous calls per line appearance.
2. Call Forwarding: Configure via settings or feature codes.
3. Conference Calls: Initiate ad-hoc conferences with multiple parties.
4. Directory: Access corporate directory or personal contacts.
5. Speed Dial: Program frequently called numbers to feature keys.
6. Call Recording: Initiate recording if supported by system.
7. Bluetooth: Optional adapter for wireless headset connectivity.
8. XML Applications: Support for custom XML applications on display.

WARNING! Do not attempt to disassemble device; no user-serviceable parts inside.

Accessibility Features

Hearing Aid Compatibility: M3/T3 rated. Visual Alerts: Flashing LED for incoming calls. Audio Adjustment: Separate volume controls for handset, headset, speakerphone. Large Text: Optional display setting for larger font size.

Care & Cleaning

Unplug from power before cleaning. Use slightly damp, lint-free cloth. Do not use abrasive cleaners or solvents.

CAUTION! Avoid getting moisture in openings. Never spray liquids directly on device.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. ICES-003: Complies with Canadian EMI regulations. CE Mark: Complies with European directives. RCM: Complies with Australian telecommunications standards. For support, visit www.avaya.com/support or contact your authorized Avaya partner.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE/Power adapter	Check Ethernet cable; verify PoE switch enabled; try AC adapter.
No network connectivity	Cable/DHCP	Check cable connections; verify DHCP server availability; check VLAN configuration.
No audio	Volume/Handset	Adjust volume controls; check handset connection; verify audio codec configuration.
Display issues	Brightness/Power	Adjust display brightness; reboot phone; check for firmware updates.
Registration failure	Credentials/Server	Verify username/password; check server address; confirm network connectivity to server.

Reset: Hold # key during boot for factory reset (erases all configuration).

Firmware Update: Contact administrator for approved firmware updates.

Service: Contact authorized Avaya service provider; www.avaya.com/support