Avaya J189 Phone Manual

The Avaya J189 is a high-performance IP deskphone designed for business communications, featuring a large color display, advanced audio technology, support for multiple lines, HD voice quality, Bluetooth connectivity, USB ports, and integration with Avaya communication platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large color display, Handset, Speakerphone, Navigation cluster, Programmable keys, Volume controls, Headset jack, USB ports, Ethernet ports.

Feature	Description
Large Color Display	High-resolution screen for call information and menus
HD Voice	Wideband audio for superior sound quality
Bluetooth Connectivity	Wireless connection for headsets and mobile devices
USB Ports	For charging devices or connecting accessories
Multiple Line Support	Supports up to 12 programmable line/feature keys
Speakerphone	Full-duplex speaker for hands-free conversations
Headset Jack	Standard 3.5mm jack for wired headset connection
Gigabit Ethernet	High-speed network connection with PoE support
Navigation Cluster	5-way navigation pad for menu control
Volume Controls	Dedicated buttons for handset, speaker, and ringer volume

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use Ethernet cable to connect phone to PoE switch or router.
Connect handset: Plug coiled handset cord into handset jack.
Connect power: If not using PoE, connect AC adapter to power jack.
Connect optional devices: Plug headset into headset jack; connect USB devices to USB ports.

WARNING! Use only approved power adapters. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone should automatically obtain IP address via DHCP.
Server configuration: Enter communication server address if required by your administrator.
User login: Enter extension number and password when prompted.
Program keys: Configure programmable keys for lines, speed dials, or features.

CAUTION! Keep phone away from liquids and extreme temperatures.

Specifications

Display: 4.3-inch color TFT LCD with 480 x 272 resolution.
Audio: HD voice wideband (50Hz-7kHz), Acoustic Fence technology.
Network: 10/100/1000 Mbps Ethernet with IEEE 802.3af PoE.
Connectivity: Bluetooth 4.0, USB 2.0 ports (2), Headset jack (3.5mm).
Programmable Keys: Up to 12 configurable keys with dual-color LEDs.
Protocols: SIP, H.323, Avaya proprietary protocols.
Power Source: PoE (802.3af) or 48V DC power adapter.
Operating Temp: 0°C to 40°C (32°F to 104°F).

Controls and Settings

Access menu via navigation cluster or touch screen. Front Panel: Mute button, Speakerphone button, Volume controls, Navigation cluster, Programmable keys.

Display Soft Keys: Context-sensitive soft keys appear on display for current function.

Audio Settings: Handset volume, Speaker volume, Ringer volume, Tone settings. Display Settings: Brightness, Contrast, Backlight timeout, Screen saver. Network Settings: IP configuration, VLAN settings, QoS. Phone Settings: Date/time, Language, Ring tones, User information.

Connecting Devices

Network: Ethernet port. Headset: 3.5mm jack or Bluetooth. USB: For charging or accessories.

Turn off phone before connecting wired accessories.
Match cables to correct ports (Ethernet to network port).
For Bluetooth: Enable Bluetooth in menu, pair with compatible device.

Tip: Use quality CAT5e or better Ethernet cable for optimal performance.

Using Phone Features

Supports basic and advanced telephony features.

Making calls: Lift handset or press Speakerphone, dial number, press Dial soft key.
Answering calls: Lift handset, press Speakerphone, or press Answer soft key.
Hold: Press Hold button during active call.
Transfer: Press Transfer, dial destination, press Transfer again.
Conference: Press Conference during call, dial next party, press Conference again.
Voicemail: Press Messages key or dial voicemail access number.
Programmable keys: Press and hold key to program function (line, speed dial, feature).
Navigation: Use 5-way pad to scroll menus, press center to select.

WARNING! Do not disassemble phone; no user-serviceable parts inside.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Variable ringer volume and tone. Large Text: Adjustable display font size. Hearing Aid Compatible: TIA-1083 compliant.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth; avoid liquids entering openings.

CAUTION! Do not use abrasive cleaners or solvents; may damage finish.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. Industry Canada ICES-003: Complies with Canadian EMI regulations. Copyright © Avaya Inc. All rights reserved. For support, visit www.avaya.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display	Power/connection	Check power source; ensure Ethernet cable is securely connected.
No dial tone	Network/configuration	Verify network connection; check phone configuration with administrator.
Poor audio quality	Network/device	Check network quality; try different handset or headset.
Bluetooth not connecting	Settings/distance	Ensure Bluetooth enabled; move device closer; remove obstacles.
Keys not responding	Software	Restart phone; contact administrator for firmware update.

Reset: Press and hold # key during boot for factory reset (erases all settings).

Service: Contact Avaya support or authorized service provider.