Installation Guide
Tools Needed:
- Network cable (Ethernet)
- Telephone cable (RJ11)
- Power adapter
- Screwdriver (if wall mounting)
- Network configuration details
Step-by-Step Installation
- Choose Installation Location: Select a location near network and telephone connections on a stable, flat surface.
- Unpack and Inspect: Remove all packaging materials and check for any visible damage to the phone.
- Connect Network Cable: Connect the Ethernet cable from the phone to your network switch or router.
- Connect Telephone Line: Connect the RJ11 cable from the phone to your telephone wall jack or PBX system.
- Power Connection: Connect the power adapter to the phone and plug into a properly grounded electrical outlet.
- Initial Setup: Allow the phone to boot up and follow the on-screen configuration prompts.
- Test Functions: Test basic functions including dialing, receiving calls, and checking display features.
Specifications
| Model Series | 96xx Series Digital Phone |
| Type | IP Desk Phone |
| Color | Charcoal Gray / Black |
| Display | Backlit LCD, 4 lines |
| Network Protocol | SIP, H.323 |
| Power Requirements | 48V DC, PoE compatible |
| Audio Quality | HD Voice, Wideband Audio |
| Memory | 1000 contact entries, 100 call logs |
| Dimensions (HxWxD) | 22 x 20 x 12 cm |
| Weight | 1.2 kg |
| Operating Temperature | 0°C to 40°C |
| Compliance | FCC, CE, RoHS |
Warranty Information
- Full Warranty: 1 year parts and labor
- Extended Support: Optional maintenance plans available
- Technical Support: 24/7 phone and online support
For warranty service, contact Avaya Customer Service at 1-888-288-2992 or visit Avaya.com/support
Key Features
HD Voice Quality
Advanced audio processing provides crystal-clear voice transmission with wideband audio support for natural conversation quality.
PoE Support
Power over Ethernet capability allows installation without separate power adapter when connected to compatible network switches.
Programmable Keys
Multiple programmable function keys can be configured for speed dial, line appearances, or feature access.
Integrated Ethernet Switch
Built-in 2-port Ethernet switch allows daisy-chaining to connect a computer without needing additional network infrastructure.
Call Management
Advanced call handling features including hold, transfer, conference, and call forwarding with visual indicators.
Directory Integration
Corporate directory access with search capabilities and LDAP synchronization for up-to-date contact information.
Function Keys Explained
Line Keys
Dedicated buttons for multiple line appearances and call handling
Feature Keys
Programmable buttons for one-touch access to frequently used features
Navigation Keys
Directional pad for menu navigation and list scrolling
Soft Keys
Context-sensitive buttons that change function based on current screen
Volume Controls
Separate controls for handset, speaker, and ringer volume adjustment
Mute Button
Instant microphone mute with visual indicator during active calls
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone won't power on | Power issue, faulty adapter, PoE not enabled | Check power connection, try different outlet, verify PoE switch settings |
| No dial tone | Line disconnected, network issue, configuration error | Check cable connections, verify network settings, restart phone |
| Poor audio quality | Network congestion, faulty handset, codec mismatch | Check network quality, test with different handset, verify codec settings |
| Display not working | Backlight off, contrast setting, hardware issue | Adjust display settings, check contrast, restart phone |
| Cannot make/receive calls | Registration failed, firewall blocking, SIP configuration | Check registration status, verify firewall settings, review SIP configuration |
| Buttons not responding | Phone locked, software issue, hardware failure | Check lock status, restart phone, perform factory reset if needed |
Status Indicators
- Solid Green: Phone registered and ready
- Flashing Green: Incoming call or active call
- Solid Red: Phone not registered or error
- Flashing Red: Network or configuration issue
- Amber: Phone in do-not-disturb mode
- No Light: Power or connection issue
Manual Downloads
Current Model Manuals
9611G
Basic Digital Desk Phone
9621G
Standard Digital Desk Phone
9641G
Advanced Digital Desk Phone
96X1
Executive Digital Phone
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