Avaya Model 1416 Manual

The Avaya Model 1416 is a digital deskphone designed for use with Avaya IP Office and other compatible communication systems. It features a 16-character backlit display, 16 programmable line/feature keys, speakerphone, headset jack, and support for multiple call appearances. This manual covers safety, features, installation, configuration, operation, and troubleshooting for the device.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Digital telephone set, handset with cord, power adapter, network cable, user documentation.

Feature	Description
Display	16-character backlit LCD for call information and prompts
Programmable Keys	16 line/feature keys with dual-color LEDs
Speakerphone	Full-duplex hands-free communication
Headset Jack	2.5mm jack for headset connectivity
Message Waiting Indicator	LED for visual message notification
Volume Controls	Separate controls for handset, speaker, and ringer
Mute	Microphone mute during calls
Hold	Call hold function with visual indication
Redial	Last number redial with single button press
Conference	Three-party conference calling capability

Installation

Unpack and inspect contents. Place phone on stable, flat surface.

Connect to network: Use provided Ethernet cable to connect LAN port to network jack.
Connect power: Plug power adapter into phone and wall outlet.
Connect handset: Attach coiled handset cord to handset and phone base.
Optional headset: Plug compatible headset into 2.5mm headset jack.

WARNING! Use only approved power adapter. Ensure proper ventilation around device.

First-Time Setup

Power on phone; wait for initialization and registration with system.

Check registration: Display should show extension number or system name when ready.
Set date/time: Configure through system administrator or phone menu if available.
Program keys: Assign frequently used features to programmable keys via menu.
Adjust volumes: Set handset, speaker, and ringer volumes to comfortable levels.

CAUTION! Do not attempt internal repairs. Contact qualified service personnel.

Specifications

Dimensions: 8.5 x 7.5 x 3.5 inches (W x D x H).
Weight: 2.2 lbs (1 kg) approximately.
Display: 16-character backlit LCD.
Network Interface: 10/100 Mbps Ethernet.
Power: 48V DC via power adapter or Power over Ethernet (PoE).
Audio: Wideband audio support for enhanced voice quality.
Compatibility: Avaya IP Office, Communication Manager, and compatible systems.
Operating Temperature: 32°F to 104°F (0°C to 40°C).
Humidity: 10% to 95% non-condensing.

Controls and Settings

Access menu via MENU button. Navigation with arrow keys and SELECT.

Front Panel: Handset, display, programmable keys, volume controls, MUTE, HOLD, SPEAKER, REDIAL, CONFERENCE, MENU, arrow keys, SELECT, EXIT.

Basic Settings: Ringer type/volume, display contrast, time/date format. Programmable Keys: Assign line appearances, speed dials, feature access (transfer, conference, etc.). System Settings: Network configuration (typically set by administrator), language selection.

Connecting Devices

Network: LAN port to switch/router. Optional: Headset to 2.5mm jack.

Ensure phone and network equipment are powered off before connecting cables.
Connect Ethernet cable from LAN port to network outlet.
For PoE, ensure switch supports 802.3af; otherwise use power adapter.
Connect handset cord securely to handset and base.

Tip: Use cable ties to manage excess cord length for safety and neatness.

Advanced Features

Supports call handling features and system integration.

Call Transfer: Press TRANSFER, dial target, press TRANSFER again or hang up.
Conference: During call, press CONFERENCE, dial third party, press CONFERENCE to connect.
Speed Dial: Program numbers to programmable keys for one-touch dialing.
Call Forwarding: Activate via feature code or menu to redirect calls.
Do Not Disturb: Enable to silence ringer for incoming calls.
Message Retrieval: Press MESSAGE key or dial voicemail access number.
Display Call Information: View caller ID, call duration, and directory entries.
Programmable Key Customization: Assign functions based on user preference.

WARNING! Do not use with non-approved accessories. Use only Avaya-recommended headsets.

Accessibility Features

Visual Indicators: LED lights for line status and messages. Audio Adjustments: Independent volume controls for handset, speaker, and ringer. Ringer Options: Multiple tone selections including visual ring indicator.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth. Do not use abrasive cleaners or solvents.

CAUTION! Avoid moisture entering openings. Keep away from heat sources and direct sunlight.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE Mark: Conforms to European directives. Industry Canada ICES-003: Complies with Canadian EMI standards. Copyright © Avaya Inc. All rights reserved. For technical support, visit support.avaya.com or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power adapter/PoE	Check connections; try different outlet; verify PoE switch power.
No display	Power/contrast	Ensure power connected; adjust display contrast in menu.
No dial tone	Network/configuration	Check network cables; verify system registration; contact administrator.
Cannot make/receive calls	System configuration	Check extension assignment; verify system programming.
Poor audio quality	Connections/network	Check handset cord; ensure network quality; adjust volume levels.
Programmable keys not working	Programming	Re-program keys via menu; reset to defaults if needed.

Reset: Menu > Settings > System > Reset (may require administrator password).

Service: Contact system administrator or Avaya support at support.avaya.com.