Avaya Model 1416 User Manual

The Avaya Model 1416 is a digital deskphone designed for use with Avaya communication systems, featuring a 16-character backlit display, 16 programmable line/feature keys, speakerphone, headset support, volume controls, and programmable soft keys. It supports multiple call appearances, speed dial, call forwarding, conferencing, and other advanced telephony features. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Digital telephone base, handset with cord, line cord, power adapter, user documentation.

Feature	Description
Display	16-character backlit LCD for call information and prompts
Programmable Keys	16 line/feature keys with LED indicators
Speakerphone	Full-duplex hands-free communication
Headset Port	2.5mm jack for headset connectivity
Volume Controls	Separate controls for handset, speaker, and ringer
Soft Keys	Context-sensitive programmable function keys
Message Waiting Indicator	LED for visual message notification
Mute	Temporarily turns off microphone
Hold	Places active call on hold
Conference	Allows multi-party conference calls

Installation

Unpack and inspect contents. Place on stable surface near power outlet.

Connect telephone line: Plug line cord into wall jack and LINE port on phone.
Connect power: Plug power adapter into phone and wall outlet.
Connect handset: Attach coiled cord to handset and HANDSET port.
Connect headset (optional): Plug into 2.5mm headset jack.

WARNING! Use only approved power adapter. Ensure connections are secure before powering on.

First-Time Setup

Power on phone; follow display prompts.

Initialize phone: Wait for system to download configuration (if networked).
Set display contrast: Use volume keys during idle to adjust.
Program extension number: Contact system administrator for assignment.
Set date and time: Configure through system menu or automatically via network.
Test features: Make test call to verify audio quality and functionality.

CAUTION! Do not place phone near heat sources or in direct sunlight.

Specifications

Display: 16-character backlit LCD.
Keys: 16 programmable line/feature keys with dual-color LEDs.
Audio: Full-duplex speakerphone, wideband audio support.
Ports: Line (RJ-11), handset (RJ-9), headset (2.5mm), power.
Power: 48V DC via power adapter or Power over Ethernet (PoE) compatible.
Protocols: Digital proprietary protocol for Avaya systems.
Dimensions: Standard deskphone size (approx 8.5" x 9.5" x 7").
Operating Temp: 32°F to 104°F (0°C to 40°C).
Humidity: 10% to 95% non-condensing.

Controls and Settings

Access features via soft keys, programmable buttons, and menu system.

Front Panel: Display, soft keys, navigation cluster, speakerphone, mute, hold, volume controls.

Programmable Keys: Configure for line appearances, speed dial, call forwarding, do not disturb, park, pick-up.

Menu Settings: User preferences (ringer type/volume, display contrast, language), system features (call forwarding, speed dial numbers), administrator settings (network configuration, firmware).

Connecting Devices

Line: RJ-11 to wall jack. Handset: RJ-9 to phone. Headset: 2.5mm jack.

Ensure phone is powered off before connecting devices.
Match connectors to appropriate ports.
For headset use: May need to enable headset mode via menu or dedicated button.
For expansion modules: Connect to designated port if supported.

Tip: Use only Avaya-approved headsets and accessories for optimal performance.

Advanced Features

Supports multiple call appearances, conferencing, transfer, forwarding.

Make call: Lift handset or press speakerphone, dial number.
Answer call: Lift handset, press speakerphone, or press flashing line key.
Hold: Press HOLD button; resume by pressing same line key.
Transfer: During call, press TRANSFER, dial target, announce, complete transfer.
Conference: During call, press CONFERENCE, dial next party, press CONFERENCE again to connect all.
Call forwarding: Program via menu or feature code (e.g., *72).
Speed dial: Store numbers on programmable keys for one-touch dialing.
Message waiting: LED indicates voicemail; dial voicemail access number.

WARNING! Do not use liquid cleaners on phone surfaces.

Accessibility Features

Visual alerts: Flashing LEDs for incoming calls. Hearing aid compatible: Handset meets FCC requirements. Volume boost: Adjustable handset, speaker, and ringer volume. Large buttons: Easy-to-press keys.

Care & Cleaning

Unplug power before cleaning. Use soft, dry cloth; mild detergent if needed. Avoid abrasive cleaners.

CAUTION! Do not spray liquids directly on phone; keep away from moisture.

Regulatory Information

FCC Part 68: Registered telephone equipment. UL/CSA listed. Complies with applicable standards. Copyright © Avaya Inc. All rights reserved. For support, visit www.avaya.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No dial tone	Line/power connection	Check line cord connections; ensure power adapter plugged in.
Display blank	Power/contrast	Check power source; adjust display contrast via volume keys.
Cannot make calls	System configuration	Verify extension is properly configured by administrator.
Poor audio quality	Connections/environment	Check handset cord; ensure phone away from electrical interference.
Keys not responding	Phone lock/defect	Check for key lock feature; restart phone; contact support if persistent.

Reset: Unplug power for 30 seconds, then reconnect.

Service: Contact system administrator or Avaya support at www.avaya.com/support.