Avaya Model 9508 Manual

The Avaya Model 9508 is a digital deskphone designed for enterprise communication systems, featuring a large display, programmable line/feature keys, speakerphone, headset support, and integration with Avaya communication platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large LCD display, Programmable line/feature keys, Speakerphone, Headset jack, Message waiting indicator, Volume controls, Navigation keys.

Feature	Description
Display	Large backlit LCD for call information and menus
Programmable keys	Configurable for line appearances, speed dials, or features
Speakerphone	Full-duplex hands-free communication
Headset jack	For private listening and speaking
Message waiting indicator	LED indicates voicemail messages
Volume controls	Separate controls for handset, speaker, and ringer
Navigation keys	For menu navigation and call handling
MUTE	Mutes microphone during calls
HOLD	Places active calls on hold
CONFERENCE	Sets up multi-party conference calls

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use Ethernet cable to connect phone to network jack.
Connect handset: Attach coiled cord to handset and phone base.
Connect power: Use provided power adapter or Power over Ethernet (PoE).
Connect optional headset: Plug into headset jack on side of phone.

WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone may auto-configure via DHCP; check with administrator.
Extension assignment: Administrator assigns extension number to phone.
Set language: In settings menu, select preferred language.
Program keys: Use administrator interface or phone menu to assign functions to keys.

CAUTION! Do not place phone in direct sunlight or near heat sources.

Specifications

Display: Backlit LCD, 4 lines of text.
Network: 10/100 Mbps Ethernet, supports PoE (802.3af).
Audio: Wideband audio support, acoustic echo cancellation.
Connectors: Ethernet (LAN), handset, headset, power.
Programmable keys: Multiple configurable keys for lines and features.
Supported protocols: SIP, H.323 (depending on configuration).
Power Source: 48V DC via PoE or external power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via NAVIGATION keys. Front Panel: MUTE, HOLD, SPEAKER, NAVIGATION cluster, programmable keys.

Display softkeys: Context-sensitive functions shown on display.

Settings: Language, time/date, ring tones, volume levels, key programming. Call Features: Hold, transfer, conference, forward, do not disturb. Audio: Adjust handset, speaker, ringer volume; select headset mode.

Connecting Devices

Network: Ethernet cable to LAN port. Handset: Standard RJ9 connector. Headset: 2.5mm or USB depending on model.

Turn off power before connecting cables.
Match cables to correct ports (Ethernet to network jack).
Verify connections are secure.

Tip: Use Cat5e or better Ethernet cable for optimal performance.

Using Phone Features

Supports basic and advanced telephony features.

Make call: Lift handset or press SPEAKER, dial number.
Answer call: Lift handset, press SPEAKER, or press line key.
Hold: Press HOLD button during active call.
Transfer: Press TRANSFER, dial target number, press TRANSFER again.
Conference: Press CONFERENCE, dial first party, press CONFERENCE again, dial second party.
Forward calls: Access call forwarding menu to set forwarding rules.
Speed dial: Program frequently dialed numbers to programmable keys.
Voicemail: Press MESSAGE key or dial voicemail access number.

WARNING! Do not use phone during electrical storms. Unplug during lightning activity.

Accessibility Features

Visual alerts: Flashing LED for incoming calls. Audio adjustments: Separate volume controls for ringer, handset, speaker. TTY compatibility: Can be used with TTY devices with proper adapter.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth with mild detergent; dry thoroughly.

CAUTION! Do not use abrasive cleaners or solvents. Keep liquids away from phone.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked for European compliance. Copyright © Avaya Inc. All rights reserved. For support, visit www.avaya.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/connection	Check power adapter connection; verify PoE switch is enabled.
No network connection	Cable/configuration	Check Ethernet cable; verify network settings with administrator.
No dial tone	Line configuration	Check extension assignment; verify with system administrator.
Poor audio quality	Network/connections	Check network quality; verify handset/headset connections.
Display blank	Power/backlight	Check power; adjust display contrast in settings.

Reset: Menu > Settings > Reset to factory defaults (requires administrator password).

Service: Contact system administrator or Avaya support at www.avaya.com/support