Avaya Model 9608G Manual

The Avaya Model 9608G is a business-grade IP deskphone featuring a high-resolution grayscale display, support for multiple lines and call appearances, integrated Gigabit Ethernet switch, Power over Ethernet (PoE) capability, and compatibility with Avaya IP Office and Aura Communication Manager platforms. It offers advanced telephony features including conferencing, call forwarding, speed dial, and programmable keys. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution grayscale display, Handset with adjustable cradle, Programmable feature keys, Volume control buttons, Navigation cluster, Integrated Gigabit Ethernet switch.

Feature	Description
Display	High-resolution grayscale LCD with adjustable contrast
Network Ports	Two 10/100/1000BASE-T Ethernet ports (LAN and PC)
Power	Power over Ethernet (PoE) Class 2 or external power adapter
Handset	Wideband audio capable with adjustable cradle
Programmable Keys	6 programmable feature keys with dual-color LEDs
Headset Port	RJ-22 connector for optional headset
Volume Controls	Separate controls for handset, speaker, and ringer
Navigation Cluster	4-way navigation with select button for menu access
Message Waiting Indicator	LED for visual message notification
Supported Protocols	SIP and H.323 (depending on configuration)

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use Ethernet cable from switch/router to LAN port on phone.
Connect computer (optional): Use second Ethernet cable from PC port to computer.
Power the phone: Use PoE from switch or connect external power adapter to DC port.
Connect handset: Plug coiled handset cord into handset jack.
Connect headset (optional): Plug into RJ-22 headset port.

WARNING! Use only approved power adapter. Ensure network cables are securely connected.

First-Time Setup

Power on phone; follow initialization prompts.

Network registration: Phone will attempt to obtain IP address via DHCP.
Server configuration: Enter IP address of call server if not auto-provisioned.
Extension setup: Enter extension number and authentication credentials as provided by administrator.
Basic settings: Set date/time format, language (default ENGLISH), and ring tone.
Test call: Place test call to verify audio and registration.

CAUTION! Configuration changes may require administrator access. Do not unplug during initialization.

Specifications

Display: Grayscale LCD, 160 x 132 pixel resolution.
Network Interfaces: Dual 10/100/1000BASE-T Ethernet ports with integrated switch.
Power: IEEE 802.3af PoE Class 2 or 48V DC external power adapter.
Audio: Wideband audio support (G.722), handset and speakerphone.
Protocols: SIP, H.323, TCP/IP, UDP, RTP, RTCP, DHCP, DNS, HTTP, HTTPS.
Programmable Keys: 6 dual-color LED keys for line/feature assignment.
Physical Dimensions: 8.3" x 9.1" x 7.1" (W x D x H).
Operating Temperature: 32°F to 104°F (0°C to 40°C).
Compliance: FCC Part 15, UL, CE, RoHS.

Controls and Settings

Access menu via navigation cluster. Front Panel: Handset, Display, Programmable keys, Volume buttons, Mute, Headset, Speakerphone, Hold, Conference, Transfer.

Menu Navigation: Use arrow keys to browse options, SELECT to enter, BACK to exit.

Basic Settings: Date/Time, Language, Display Contrast, Ring Tone selection, Volume levels (ringer, handset, speaker). Network Settings: IP configuration (DHCP/Static), VLAN settings, Server addresses. Call Features: Call Forwarding (All Calls, Busy, No Answer), Speed Dial programming, Do Not Disturb. Admin Settings: Firmware upgrade, Reset to defaults, System status (requires admin password).

Connecting Devices

Network: LAN port to switch. Computer: PC port to computer NIC. Headset: RJ-22 to headset adapter.

Ensure phone is powered off before connecting cables.
Use Cat5e or better Ethernet cables for Gigabit performance.
For PoE, verify switch supports IEEE 802.3af.
Select audio path via HEADSET or SPEAKERPHONE button.

Tip: Label cables for easy identification during maintenance.

Advanced Call Features

Supports multiple lines, call waiting, conferencing, transfer.

Make call: Lift handset or press SPEAKERPHONE, dial number.
Answer call: Lift handset, press SPEAKERPHONE, or press flashing line key.
Hold: Press HOLD button; resume by pressing same line key.
Transfer: During call, press TRANSFER, dial target number, announce, press TRANSFER again.
Conference: During call, press CONFERENCE, dial second party, press CONFERENCE again to merge.
Call Forwarding: Menu > Call Features > Forwarding > set destination.
Speed Dial: Program keys via Menu > Features > Speed Dial.
Call Log: Access missed, received, and placed calls via navigation.

WARNING! Conference and transfer features may vary by system configuration.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Independent volume controls for ringer, handset, speaker. TTY Compatibility: Can be used with TTY devices via headset port. Large Font Display: Option for enlarged text in menus.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth. Do not use abrasive cleaners or solvents.

CAUTION! Avoid moisture entering vents or ports. Never submerge phone.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. Copyright © Avaya Inc. All rights reserved. For technical support, visit support.avaya.com or contact your authorized Avaya dealer. This product may be covered by one or more patents. See avaya.com/patents for details.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power source	Check PoE switch or power adapter connection; verify cable integrity.
No dial tone	Network/registration	Check Ethernet cable; verify IP address assignment; confirm server registration.
One-way/no audio	Network/audio path	Check network QoS settings; verify handset/headset connection; test speakerphone.
Cannot make calls	Configuration	Verify dial plan and server settings; contact administrator.
Keys not responding	Software	Reset phone via menu or power cycle; check for firmware updates.

Reset: Menu > Settings > Advanced > Reset to Factory Defaults (warning: erases all settings).

Service: Contact authorized Avaya service provider or visit support.avaya.com.