Avaya Model 9611G User Manual

The Avaya Model 9611G is a feature-rich IP deskphone designed for business environments, offering high-quality audio, a large graphical display, support for multiple lines, and integration with Avaya communication platforms. It features Ethernet connectivity, programmable keys, headset support, and customizable settings. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Making and Receiving Calls 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large graphical display, Handset, Programmable keys, Ethernet ports, Headset jack, Volume controls.

Feature	Description
Graphical Display	High-contrast screen for call information and menus
Programmable Keys	Customizable buttons for speed dial, line appearances, and features
Ethernet Ports	10/100/1000 Mbps ports for network and PC connection
Headset Jack	For hands-free communication
Handset	Wideband audio for clear voice quality
Volume Controls	Separate controls for handset, speaker, and ringer
MUTE	Mutes the microphone
HOLD	Places active call on hold
CONFERENCE	Initiates conference calls
TRANSFER	Transfers calls to another extension

Installation

Unpack and inspect contents. Place on stable, flat surface.

Connect to network: Plug Ethernet cable from switch/router into LAN port.
Connect PC (optional): Use second Ethernet port to daisy-chain a computer.
Connect handset: Insert coiled cord into handset jack.
Connect power: Use provided power adapter or Power over Ethernet (PoE).

WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; follow on-screen prompts.

Network registration: Phone will attempt to obtain IP address and register with server.
Set language: In SETTINGS menu, select preferred language.
Configure time/date: Set via menu or automatically from network.
Program keys: Assign functions (speed dial, line keys) as needed.

CAUTION! Do not place phone near heat sources or in direct sunlight.

Specifications

Display: High-contrast graphical LCD.
Audio: Wideband audio support, HD Voice capable.
Network: 10/100/1000 Mbps Ethernet, PoE (802.3af).
Protocols: SIP, H.323 (depending on configuration).
Programmable Keys: Multiple configurable buttons.
Supported Features: Call hold, transfer, conference, forward, voicemail.
Power Source: 100-240V AC adapter or PoE.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via SETTINGS button. Navigation: 4-way navigation pad and soft keys.

Front Panel: Handset, Display, Navigation pad, Volume keys, MUTE, SPEAKER, HEADSET.

Settings: Time/Date, Language, Ring Tones, Display Contrast, Network Configuration. Programmable Keys: Assign via ADMIN menu (speed dial, line appearance, feature access). Audio: Adjust handset, speaker, ringer volume independently.

Connecting Devices

Network: Ethernet cable to LAN port. PC: Second Ethernet port for pass-through. Headset: Standard 3.5mm jack.

Ensure phone is powered off before connecting cables.
Match Ethernet cable to LAN port (typically labeled).
For PoE, ensure switch supports 802.3af.

Tip: Use quality cables to ensure reliable network connectivity.

Making and Receiving Calls

Supports basic and advanced telephony features.

Make call: Lift handset or press SPEAKER, dial number, press DIAL or wait.
Answer call: Lift handset, press SPEAKER, or press ANSWER soft key.
Hold: Press HOLD button; resume by pressing line key.
Transfer: During call, press TRANSFER, dial target, press TRANSFER again.
Conference: During call, press CONFERENCE, dial second party, press CONFERENCE to join.
Voicemail: Press MESSAGES key or dial voicemail access number.
Redial: Press REDIAL or access from call log.
Call Forward: Activate via menu or feature code.

WARNING! Do not use phone with wet hands or in humid conditions.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio: Adjustable ringer volume and tone. TTY Compatible: When connected to compatible system.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth; do not use liquids or abrasive cleaners.

CAUTION! Avoid getting moisture into openings; keep away from dust and extreme temperatures.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. CE marked. Copyright © Avaya Inc. All rights reserved. For support, visit support.avaya.com or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power source	Check power adapter connection; verify PoE switch is enabled.
No network connection	Cable/configuration	Check Ethernet cable; verify IP address assignment.
No dial tone	Registration	Ensure phone is registered with server; check network settings.
Poor audio quality	Network/connections	Check network QoS settings; ensure handset cord is fully inserted.
Keys not responding	Software	Reset phone via menu; contact administrator for firmware update.

Reset: Settings > Admin Settings > Reset to Factory Defaults.

Service: Contact system administrator or Avaya support.