avaya model j159 manual

The Avaya Model J159 is a business IP deskphone featuring a high-resolution color display, support for multiple lines, HD voice quality, integrated Gigabit Ethernet, Power over Ethernet (PoE) capability, and compatibility with Avaya IP Office and Aura Communication Manager platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color display, programmable keys, handset, Ethernet ports, headset jack.

Feature	Description
Display	High-resolution color LCD with adjustable contrast
Programmable Keys	Configurable for line appearances, speed dials, features
Handset	Wideband HD audio for superior voice quality
Ethernet Ports	Two 10/100/1000 Mbps ports (LAN, PC) with PoE support
Headset Jack	3.5mm jack for wired headset connection
Volume Controls	Separate controls for handset, speaker, ringer
Message Waiting Indicator	LED for visual message notification
Speakerphone	Full-duplex for hands-free conversations
Navigation Keys	Directional pad for menu navigation and call control
Power	Powered via PoE or optional AC adapter

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use Ethernet cable from switch to LAN port on phone.
Connect PC: Use second Ethernet cable from PC port to computer.
Connect handset: Plug coiled handset cord into handset jack.
Power on: Phone powers via PoE; if not available, connect AC adapter.

WARNING! Use only approved power sources. Ensure cables are securely connected.

First-Time Setup

Phone will boot and attempt to obtain network configuration.

Check network connection: Ensure LAN link LED is lit.
Configure extension: Enter IP address via web interface or use auto-provisioning.
Set language: Press Settings > User Preferences > Language.
Adjust display: Set contrast, brightness, and backlight timeout.
Program keys: Assign functions via web interface or phone menu.

CAUTION! Do not place phone in humid or extreme temperature environments.

Specifications

Display: 3.5-inch color TFT, 320x240 resolution.
Audio: HD wideband (G.722), handset and speakerphone.
Network: Dual 10/100/1000 Mbps Ethernet with IEEE 802.3af PoE.
Protocols: SIP, H.323, Avaya proprietary.
Programmable Keys: Up to 24 configurable keys (dependent on model).
Supported Codecs: G.711, G.729, G.722, OPUS.
Power Source: PoE (Class 2) or 48V DC adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via NAVIGATION keys or touch-sensitive buttons.

Front Panel: NAVIGATION pad, HOME, BACK, VOLUME, MUTE, HEADSET, SPEAKERPHONE.

Display Settings: Contrast, brightness, backlight timeout. Audio Settings: Handset volume, speaker volume, ringer volume, tone settings. Network Settings: IP configuration (DHCP/static), VLAN, QoS. Feature Settings: Call forwarding, do not disturb, ring tones, date/time. Admin Settings: Firmware upgrade, reset to defaults, system status.

Connecting Devices

Network: LAN port to switch. PC: PC port to computer. Headset: 3.5mm jack.

Ensure phone is powered off before connecting cables.
Use Cat5e or better Ethernet cables for network connections.
For headset use, plug into headset jack and press HEADSET button.

Tip: Label cables for easy identification during maintenance.

Using Phone Features

Supports basic and advanced telephony features.

Make call: Lift handset or press SPEAKERPHONE, dial number.
Answer call: Lift handset, press SPEAKERPHONE, or press ANSWER softkey.
Hold: Press HOLD button; resume with RESUME.
Transfer: During call, press TRANSFER, dial target, press TRANSFER again.
Conference: During call, press CONFERENCE, dial participant, press CONFERENCE to join.
Voicemail: Press MESSAGE button or dial voicemail access number.
Speed dial: Press programmed speed dial key or enter speed dial code.
Call history: Press DIRECTORY to view missed, received, dialed calls.

WARNING! Do not use damaged handset cords; replace immediately.

Accessibility Features

Visual Alert: Flashing LED for incoming calls. Audio Adjustments: Separate volume controls for ringer, handset, speaker. High-Contrast Display: Adjustable for improved visibility. TTY Compatible: When used with compatible TTY device.

Care & Cleaning

Disconnect power before cleaning. Use slightly damp, lint-free cloth; avoid abrasive cleaners.

CAUTION! Do not allow moisture into openings; never submerge phone.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked. Ringer equivalence: 0.4B. For support, visit www.avaya.com/support or contact your authorized Avaya dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	PoE/Power	Check Ethernet cable; verify switch PoE enabled; try AC adapter.
No network connection	Cable/config	Check cable connections; verify IP settings (DHCP/static).
No dial tone	Line config	Verify extension is registered; check SIP credentials or H.323 settings.
Poor audio quality	Network/QoS	Check network congestion; ensure QoS (DSCP/CoS) is configured.
Keys not responding	Lock/Firmware	Check if key lock is enabled; consider firmware upgrade.

Reset: Press and hold # key during boot for factory reset (caution: erases configuration).

Service: Contact Avaya support or authorized service provider.