Avaya Model J169 Manual

The Avaya J169 is a feature-rich IP deskphone designed for business communications, offering high-definition audio, a large color display, programmable line/feature keys, support for multiple lines, and integration with Avaya communication platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large color display, HD voice handset, programmable keys, Ethernet ports, headset jack, and optional expansion module.

Feature	Description
Display	Large color LCD with adjustable contrast
Audio	HD voice handset and speakerphone
Programmable Keys	Configurable line/feature keys for speed dial, call handling
Network Ports	Dual Ethernet ports (LAN and PC)
Headset Jack	3.5mm jack for wired headset connection
Expansion Module	Optional J169 EXP module for additional keys
Volume Controls	Separate controls for handset, speaker, ringer
Message Waiting Indicator	LED for visual voicemail notification
Power Options	Power over Ethernet (PoE) or external power adapter
Supported Protocols	SIP and Avaya proprietary protocols

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use Ethernet cable to connect LAN port to switch/router.
Connect PC (optional): Use second Ethernet port to daisy-chain a computer.
Connect handset: Plug coiled handset cord into handset jack.
Power on: Use PoE or connect external power adapter to power jack.

WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone may obtain IP automatically via DHCP or require manual setup.
Server registration: Enter SIP server or communication manager details as provided by administrator.
User credentials: Enter extension number and password if required.
Language and time: Set display language and time zone in settings menu.

CAUTION! Ensure proper ventilation; do not block vents on phone housing.

Specifications

Display: 4.3-inch color LCD, 480 x 272 pixels.
Audio: Wideband audio support (HD voice), full-duplex speakerphone.
Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE.
Protocols: SIP, Avaya Aura® Communication Manager.
Programmable Keys: Up to 24 configurable keys (with expansion).
Headset: 3.5mm jack for wired headset, electronic hookswitch support.
Power Source: 48V DC via PoE or external 48V power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via dedicated Menu button or softkeys. Front Panel: Volume controls, Mute, Headset, Speakerphone, Navigation cluster.

Display Softkeys: Context-sensitive functions for call handling, features, and settings.

Basic Settings: Display contrast, backlight timeout, ring tone selection, volume levels. Network: IP configuration, VLAN settings, server addresses. Feature Configuration: Speed dial assignment, call forwarding, do not disturb. Admin Settings: Firmware upgrade, reset to defaults, system status.

Connecting Devices

Network: LAN port to switch. PC: PC port to computer. Headset: 3.5mm jack.

Turn off phone before connecting additional devices if not using hot-plug.
Match cables to ports (Ethernet to LAN/PC, headset to headset jack).
For expansion module, connect to dedicated EXP port on back of phone.

Tip: Use quality CAT5e or higher Ethernet cables for reliable Gigabit connection.

Advanced Features

Supports multiple lines, call forwarding, conferencing, and integration with voicemail.

Multiple Calls: Handle multiple calls on different lines; use Hold and Retrieve.
Conference: Set up multi-party conference calls using Conference softkey.
Call Transfer: Blind or supervised transfer to another extension.
Speed Dial: Program frequently dialed numbers to programmable keys.
Do Not Disturb: Activate to send calls directly to voicemail.
Message Waiting: Visual LED and on-screen indicator for new voicemail.
Directory: Access corporate directory or personal contact list.
Call Logs: View missed, received, and placed calls.

WARNING! Do not use liquid or aerosol cleaners on display or keys.

Accessibility Features

Adjustable ring volume and tone, visual ring indicator (LED), large font display option, hearing aid compatible handset (HAC).

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth for housing and display. Do not use abrasive cleaners.

CAUTION! Keep liquids away from phone. Do not disassemble unit.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. ICES-003: Complies with Canadian EMI standards. CE marked for European market. Copyright © Avaya Inc. For support, visit www.avaya.com/support or contact your authorized Avaya dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power source	Check PoE switch or power adapter connection; ensure cable is secure.
No network connection	Cable/DHCP	Verify Ethernet cable; check switch port; confirm DHCP server is available.
Cannot register	Server settings	Verify SIP server/CM IP address, extension, and password.
No audio on calls	Volume/mute	Check volume settings; ensure mute is off; verify handset cord.
Keys not responding	Software lock	Check if key lock is enabled; reboot phone.

Reset: Menu > Settings > Advanced > Reset to factory defaults if required.

Service: Contact Avaya support or your system administrator.