Avaya Model J179 Manual

The Avaya J179 is a high-performance IP deskphone designed for business communications, featuring a color display, support for up to 12 programmable line/feature keys, integrated Gigabit Ethernet, PoE support, HD voice quality, and compatibility with Avaya IP Office and Aura Communication Manager platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, 12 programmable line/feature keys, Handset with HD audio, Speakerphone, Ethernet ports, Headset jack.

Feature	Description
Display	3.5-inch color graphical LCD with backlight
Programmable Keys	12 physical keys for lines, speed dials, features
Audio	HD Voice (wideband audio), full-duplex speakerphone
Network	Dual Gigabit Ethernet ports with PoE (802.3af)
Headset Port	3.5mm jack for wired headset connectivity
Expansion Module	Support for Avaya J169/J179 expansion modules
Protocol Support	SIP and H.323 firmware options
Power Options	PoE, AC power adapter (sold separately)
Mounting	Wall mountable with optional bracket
Security	Secure boot, encrypted configuration

Installation

Unpack and inspect contents. Place on stable desk surface or mount on wall.

Connect to network: Use Ethernet cable from switch/router to LAN port on phone.
Connect computer (optional): Use second Ethernet cable from PC port to computer.
Connect handset: Plug coiled handset cord into handset jack.
Connect headset (optional): Plug into 3.5mm headset jack.
Apply power: Via PoE from switch or connect AC power adapter.

WARNING! Use only approved power sources. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow initialization prompts.

Network configuration: Phone obtains IP via DHCP by default.
Server configuration: Enter IP address of call server (provided by administrator).
Extension registration: Enter extension number and password if required.
Date/Time: Set automatically via network or manually in settings.
Program keys: Assign functions (line appearances, speed dials, features) via web interface or phone menu.

CAUTION! Handle handset and cords with care to avoid damage.

Specifications

Display: 3.5-inch color TFT, 320x240 resolution.
Audio: HD Voice (G.722), G.711, G.729, wideband handset and speakerphone.
Network: 10/100/1000 Mbps Ethernet, 802.3af PoE.
Protocols: SIP, H.323, TCP/IP, UDP, RTP, RTCP, DHCP, DNS, HTTP/HTTPS.
Programmable Keys: 12 physical keys with dual-color LEDs.
Expansion: Supports up to two J169/J179 expansion modules.
Power Consumption: 3.5W typical, 5W maximum.
Operating Temperature: 32°F to 104°F (0°C to 40°C).
Compliance: FCC Part 15, ICES-003, RoHS, WEEE.

Controls and Settings

Access menu via "Settings" button. Navigation: 4-way navigation cluster with OK button.

Key Functions: Speaker, Mute, Headset, Hold, Transfer, Conference, Volume controls, Message button, Settings.

Phone Settings: Language, Time/Date, Ring Tones, Display contrast, Backlight timeout. Network Settings: IP configuration, VLAN, QoS. Audio Settings: Handset volume, Speaker volume, Ringer volume, Audio mode (HD/narrowband). Programmable Keys: Configure via web interface (IP address of phone) or phone menu.

Connecting Devices

Network: LAN port to switch. Computer: PC port to computer NIC. Headset: 3.5mm jack.

Ensure phone is powered off before connecting cables.
Use Cat5e or better Ethernet cables for Gigabit performance.
For PoE, verify switch provides 802.3af power.
Connect headset for hands-free operation.

Tip: Label cables for easy identification during maintenance.

Advanced Features

Supports advanced call handling and productivity features.

Call Handling: Hold, Transfer, Conference, Call Park.
Speed Dial: Program keys for one-touch dialing.
Call Logs: View missed, received, and placed calls.
Corporate Directory: Access via LDAP or local directory.
Bluetooth (optional): With Avaya B179 Bluetooth adapter.
Expansion Modules: Add up to 36 additional programmable keys.
XML Applications: Display custom web-based applications.
Music on Hold: Configure audio source for held calls.

WARNING! Configure advanced features through administrator to avoid service disruption.

Accessibility Features

Hearing Aid Compatibility: Meets FCC requirements. Visual Alerts: Flashing LED for incoming calls. Audio Adjustment: Separate volume controls for handset, speaker, ringer. Large Font Option: Available in display settings.

Care & Cleaning

Disconnect power before cleaning. Use slightly damp, lint-free cloth. Do not use abrasive cleaners or solvents.

CAUTION! Avoid liquids near openings. Do not spray directly on phone.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. ICES-003: Complies with Canadian EMI standards. This device may not cause harmful interference and must accept any interference received. Copyright © Avaya Inc. All rights reserved. For support, visit support.avaya.com or contact your authorized Avaya dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE/Power adapter	Check Ethernet cable/PoE switch; try AC adapter.
No network connectivity	Cable/DHCP	Check cable connections; verify DHCP server is reachable.
No dial tone	Registration	Check server IP and extension credentials; reboot phone.
Poor audio quality	Network/Codec	Check network QoS settings; verify HD audio enabled.
Display issues	Settings	Adjust contrast/brightness in settings; reboot.
Keys not working	Configuration	Re-program keys via web interface; reset to defaults if needed.

Reset: Press *#*# for reset options (factory reset erases all settings).

Service: Contact Avaya support or authorized dealer for hardware issues.