Installation Guide
System Requirements:
- Windows Server 2016/2019 or Windows 10/11
- Minimum 8GB RAM (16GB recommended)
- 100GB free disk space
- Network interface card (1Gbps minimum)
- .NET Framework 4.8 or later
Step-by-Step Installation
- System Preparation: Ensure all Windows updates are installed and disable any conflicting firewall/antivirus software temporarily.
- Software Installation: Run the Avaya Office IP Manager setup executable with administrator privileges.
- Database Configuration: Configure SQL Server Express (included) or connect to existing SQL Server instance.
- Network Configuration: Set up IP addresses, subnet masks, and gateway information for system communication.
- License Activation: Enter your license key and activate the software through Avaya's licensing portal.
- Initial Setup: Configure system parameters, admin credentials, and backup settings.
- System Verification: Run diagnostic tests to verify all components are functioning correctly.
Specifications
| Software Version | Avaya Office IP Manager 2.0 |
| Supported Systems | Avaya IP Office 9.x, 10.x, 11.x |
| Maximum Devices | Up to 2,000 endpoints |
| User Capacity | Unlimited administrators, up to 10,000 users |
| Database | Microsoft SQL Server 2016-2019 |
| Interface | Web-based GUI & Desktop Application |
| Security Protocols | TLS 1.2, AES-256 encryption, Role-based access control |
| Backup Support | Automatic & Manual, Local & Cloud storage |
| Reporting | Real-time monitoring, Custom reports, Export to PDF/Excel |
| API Support | REST API, SNMP v3, Syslog support |
| Multi-tenancy | Yes, with separate customer instances |
| High Availability | Active/Standby clustering support |
License Information
- Base License: Includes core management features for up to 100 devices
- Enterprise License: Full feature set for up to 2,000 devices
- Maintenance: 1 year included, renewable annually
- Support: 24/7 technical support available
For licensing inquiries, contact Avaya Support at 1-888-288-2992 or visit Avaya.com/support
Key Features
Unified Management Console
Centralized web-based interface for managing all Avaya IP Office systems, users, and devices from a single dashboard with real-time status updates.
Automated Provisioning
Bulk device configuration and automated deployment of IP phones, gateways, and endpoints with zero-touch provisioning capabilities.
Real-time Monitoring
Comprehensive monitoring of system health, call quality metrics, network performance, and device status with customizable alerts and notifications.
Advanced Reporting
Generate detailed reports on call patterns, system usage, performance metrics, and compliance data with scheduled delivery options.
Backup & Restore
Automated backup scheduling with version control and one-click restore functionality for disaster recovery scenarios.
Security Management
Centralized security policy enforcement, certificate management, and compliance reporting with audit trail capabilities.
Management Modules Explained
Device Manager
Centralized management of all IP phones, gateways, and endpoints with firmware updates and configuration templates
User Manager
Bulk user creation, role assignment, and permission management with LDAP/Active Directory integration
System Monitor
Real-time monitoring of system performance, call quality, and network metrics with threshold-based alerts
Report Generator
Custom report creation with scheduling, export capabilities, and dashboard widgets for key metrics
Backup Manager
Automated backup scheduling, version control, and disaster recovery planning with cloud storage options
Security Center
Security policy management, certificate authority, and compliance reporting with audit logging
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Manager won't start | Database connection issue, insufficient permissions | Check SQL Server connection, run as administrator, verify firewall settings |
| Devices not discovered | Network configuration, SNMP settings, firewall blocking | Verify network settings, check SNMP community strings, review firewall rules |
| Slow performance | Insufficient resources, database optimization needed | Increase system resources, optimize database, check network latency |
| Backup failures | Insufficient disk space, permission issues | Free up disk space, verify backup location permissions, check network connectivity |
| License errors | Expired license, invalid key, server time incorrect | Renew license, verify license key, synchronize system time |
| Web interface inaccessible | IIS service stopped, port conflict, certificate issue | Restart IIS services, check port 443/8443, renew SSL certificate |
Error Codes
- ERR-1001: Database connection failed - Check SQL Server status and credentials
- ERR-2003: License validation failed - Verify license key and expiration date
- ERR-3007: Device discovery timeout - Check network connectivity and SNMP settings
- ERR-4002: Backup creation failed - Verify disk space and permissions
- ERR-5005: Web service unavailable - Restart IIS and verify port configuration
- ERR-6009: Authentication failure - Check user credentials and Active Directory integration
Software Downloads
Current Version Downloads
AOIPM 2.0
Avaya Office IP Manager 2.0 Full Install
AOIPM 2.0 Update
Version 2.0 Service Pack 1
Documentation Pack
Complete documentation and guides
API Toolkit
REST API documentation and examples
Previous Versions
AOIPM 1.8
Version 1.8 with latest patches
AOIPM 1.6
Version 1.6 for legacy systems
Migration Tool
1.x to 2.0 migration utility
Compatibility Pack
Legacy device support modules