Installation Guide
Tools Needed:
- Network cable tester
- Screwdrivers (flat and Phillips)
- Punch down tool
- Ethernet cables (Cat5e or higher)
- Power adapter
Step-by-Step Installation
- System Planning: Determine the number of phones needed and their locations throughout the office.
- Network Preparation: Ensure your network infrastructure supports VoIP requirements and has sufficient bandwidth.
- PBX Installation: Install the Avaya IP Office control unit in a secure, well-ventilated location.
- Phone Configuration: Connect each phone to the network and configure extension numbers and user settings.
- Power Connection: Connect phones using PoE (Power over Ethernet) or individual power adapters as required.
- System Programming: Configure system settings, voicemail, auto-attendant, and call routing rules.
- Testing: Test all phones for dial tone, internal/external calls, and feature functionality.
Specifications
| System Type | IP Office Business Communication System |
| Supported Phones | J100, J150, 1600, 9600 Series |
| Maximum Extensions | Up to 1000 users |
| Voicemail Capacity | 100 hours (expandable) |
| Network Protocols | SIP, H.323, RTP, TCP/IP |
| Power Requirements | 100-240V AC, 50/60Hz |
| Operating Temperature | 0°C to 40°C (32°F to 104°F) |
| Dimensions (Control Unit) | 44 x 30 x 10 cm |
| Weight | 5.5 kg |
| Warranty Period | 3 years standard |
Warranty Information
- Standard Warranty: 3 years parts and labor
- Extended Support: Available through Avaya Support Services
- Software Updates: 1 year included, renewable annually
For warranty service, contact Avaya Support at 1-888-288-2992 or visit Avaya.com/support
Key Features
Unified Communications
Integrate voice, video, instant messaging, and conferencing into a single platform for seamless business communication.
Mobile Integration
Extend office phone features to mobile devices with Avaya Equinox, allowing employees to work from anywhere.
Auto Attendant
Professional automated call routing directs callers to the appropriate department or extension without receptionist intervention.
Voicemail to Email
Receive voicemail messages as email attachments for convenient access and management.
Call Recording
Record calls for quality assurance, training, and compliance purposes with configurable recording rules.
Conference Bridging
Host multi-party conference calls with internal and external participants using built-in conference bridges.
Phone Models Overview
J100 Series
Basic IP phones with essential features for general office use
1600 Series
Mid-range phones with additional line appearances and display
9600 Series
Advanced phones with color displays, video capability, and touch screens
Conference Phones
Specialized phones for conference rooms with 360° microphone coverage
Wireless Phones
DECT wireless phones for mobility within office premises
Softphones
Software-based phones for computers and mobile devices
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| No dial tone | Network connection issue, phone not registered | Check network cable, reboot phone, verify registration status |
| Cannot make external calls | Trunk configuration, service provider issue | Check trunk settings, verify service provider connectivity |
| One-way audio | Firewall/NAT configuration, network issues | Check firewall settings, verify network QoS configuration |
| Voicemail not working | Mailbox not configured, storage full | Configure mailbox, clear old messages, check storage |
| Phone keeps rebooting | Power issues, firmware problems | Check power supply, update firmware, factory reset if needed |
| Poor call quality | Network congestion, bandwidth limitations | Implement QoS, check bandwidth, optimize network |
Common Error Codes
- 404 Not Found: Extension not registered - Check phone registration
- 486 Busy: Call rejected - Check call forwarding settings
- 503 Service Unavailable: System overload - Reduce call volume or upgrade capacity
- DHCP Failure: Network configuration issue - Check DHCP server
- Registration Failed: Authentication problem - Verify credentials and server settings
- No Route: Call routing issue - Check dial plan configuration
Manual Downloads
IP Office System Manuals
IP Office Basic Edition
For small businesses up to 20 users
IP Office Standard Edition
For medium businesses up to 100 users
IP Office Advanced Edition
For large businesses up to 1000 users
IP Office Cloud Edition
Hosted solution for distributed organizations
Phone Model Manuals
J159 IP Phone
Basic 2-line business phone
1616 IP Phone
Mid-range 6-line phone with display
9641G IP Phone
Advanced phone with color display
B179 Conference Phone
Full-duplex conference phone