Avaya Partner 180 Phone Manual

The Avaya Partner 180 is a multi-line business telephone system designed for small to medium-sized offices. It supports up to 8 central office lines and 16 extensions, offering features like call transfer, conference calling, intercom, speed dial, and customizable ringing patterns. The system is compatible with analog lines and provides reliable voice communication with easy-to-use administration. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. System Programming 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Telephone base unit, handset, line cords, power adapter, wall mount bracket.

Feature	Description
Line Capacity	Supports up to 8 central office lines
Extension Capacity	Supports up to 16 extensions
Call Transfer	Transfer calls between extensions or lines
Conference Calling	Three-way conference calls
Intercom	Internal communication between extensions
Speed Dial	Programmable speed dial buttons
Ringing Patterns	Customizable ring tones for lines/extensions
Hold Function	Place calls on hold with music
Caller ID*	Displays caller information (if service supported)
Power Failure Transfer	Directs calls to designated line during outage

Installation

Unpack and inspect contents. Place on stable surface or mount on wall.

Connect telephone lines: Plug line cords into LINE jacks on base unit.
Connect extensions: Use telephone cables to connect extension phones.
Connect power: Plug power adapter into AC outlet and base unit.
Attach handset: Connect handset cord to base and handset.

WARNING! Use only provided power adapter. Ensure all connections are secure before powering on.

First-Time Setup

Power on system; initialize settings.

Set date and time: Access system programming mode to set clock.
Program extensions: Assign extension numbers to phones.
Set ringing patterns: Configure ring tones for lines and extensions.
Program speed dial: Assign frequently dialed numbers to buttons.

CAUTION! Follow programming steps carefully; incorrect settings may affect operation.

Specifications

System Type: Digital hybrid key telephone system.
Lines: Up to 8 analog central office lines.
Extensions: Up to 16 digital extensions.
Power Supply: 120V AC, 60Hz adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Dimensions: Base unit: 12.5" x 10.5" x 3.5".
Weight: Approximately 4.5 lbs.
Compliance: FCC Part 68, UL listed.

Controls and Settings

Access features via phone buttons and system programming.

Phone Buttons: Line buttons, HOLD, TRANSFER, CONFERENCE, INTERCOM, VOLUME, MUTE.

Basic Operations: Lift handset and press line button to dial; press HOLD to hold call; press TRANSFER to transfer call; press CONFERENCE for three-way call; press INTERCOM to page other extensions. Volume: Adjust handset and ringer volume with VOLUME buttons. Mute: Press MUTE during call to mute microphone.

Connecting Devices

Lines: Connect analog lines to LINE jacks. Extensions: Connect extension phones to EXT jacks.

Turn off power before connecting devices.
Use standard RJ11 telephone cables.
Ensure proper polarity for line connections.

Tip: Label lines and extensions for easy identification.

Advanced Call Features

Supports call management and efficiency features.

Call Transfer: Press TRANSFER, dial extension, hang up.
Conference Call: Press CONFERENCE, dial third party, press CONFERENCE again.
Intercom: Press INTERCOM, dial extension number.
Speed Dial: Press assigned button or dial code.
Call Hold: Press HOLD; retrieve by pressing line button.
Call Park: Park call on extension for retrieval elsewhere.
Do Not Disturb: Activate to silence ringing on extension.

WARNING! Do not disconnect lines during active calls.

System Programming

Access programming mode with admin code (default 1234). Set date/time, extension numbers, ringing patterns, speed dial, system passwords.

Care & Cleaning

Unplug before cleaning. Use dry cloth only; no liquids or aerosols.

CAUTION! Do not spray liquids; keep away from heat and moisture.

Regulatory Information

Troubleshooting

Symptom	Possible Cause	Corrective Action
No dial tone	Line/power connection	Check line cords and power adapter; ensure phone is on.
Extensions not working	Cabling/programming	Check extension cables; verify extension programming.
Cannot transfer calls	Programming/button	Ensure transfer feature is enabled; press TRANSFER correctly.
No caller ID display	Service/settings	Verify caller ID service from provider; check phone settings.
System reset needed	Power issue	Unplug power, wait 30 seconds, replug to reset.

Reset: Use programming mode to restore defaults if needed.

Service: 1-800-242-2121; www.avaya.com