Avaya Partner 18D Manual

The Avaya Partner 18D is a versatile business telephone system designed for small to medium-sized offices. It supports up to 18 digital telephones and includes features such as voicemail integration, call forwarding, conferencing, auto-attendant, and system programming. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Voicemail Setup 8. Advanced Features 9. Care & Maintenance 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Control Unit, Digital Telephones, Power Supply, Cabling, and optional modules for expansion.

Feature	Description
System Capacity	Supports up to 18 digital telephones
Voicemail Integration	Compatible with Partner Mail VS
Call Forwarding	Forward calls to internal or external numbers
Conferencing	Three-party conference calls
Auto-Attendant	Automated call routing
Programmable Buttons	Customizable line/feature keys
Speakerphone	Hands-free operation
Display	LCD screen for call information
Headset Jack	For headset connectivity
Power Supply	48V DC system power

Installation

Unpack and inspect contents. Mount control unit in a secure, ventilated location.

Connect telephones: Use standard RJ11 cables to connect phones to control unit ports.
Connect trunk lines: Attach PSTN lines to trunk ports on control unit.
Connect power: Plug power supply into AC outlet and connect to control unit.
Connect optional modules: Add voicemail or expansion cards if needed.

WARNING! Ensure power is disconnected during installation. Use proper cable management to avoid tripping hazards.

First-Time Setup

Power on system; initialize configuration.

System programming: Access programming mode via admin phone (default code 1234).
Set date/time: Configure system clock for accurate call logging.
Assign extensions: Program extension numbers for each telephone.
Configure trunk lines: Set up incoming/outgoing lines.
Enable features: Activate call forwarding, conferencing, etc.

CAUTION! Backup configuration before making changes. Use static-safe procedures.

Specifications

System Type: Digital PBX.
Capacity: 18 digital telephones, 4 CO lines (expandable).
Power Requirements: 120V AC, 60Hz input; 48V DC output.
Voicemail: Supports Partner Mail VS (optional).
Networking: T1/PRI compatibility with optional card.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Dimensions: Control Unit: 17" x 12" x 4".
Weight: Approx. 15 lbs.

Controls and Settings

Access programming via admin phone. Telephone Buttons: LINE, HOLD, TRANSFER, CONFERENCE, VOLUME.

Admin Features: System programming, extension setup, trunk configuration, feature activation.

User Settings: Speed dial, call forwarding, do not disturb, ring tones. System: Date/time, auto-attendant prompts, night service, class of service.

Connecting Devices

Telephones: RJ11 to control unit. Trunk Lines: PSTN to trunk ports. Optional: Voicemail, T1/PRI cards.

Power off system before connections.
Use certified cables for all connections.
Verify line voltages before connecting trunks.

Tip: Label all cables for easy identification and troubleshooting.

Voicemail Setup

Requires Partner Mail VS module.

Install module: Insert into expansion slot on control unit.
Initialize: Power on; follow prompts to set up mailboxes.
Record greetings: Customize system and mailbox greetings.
Configure notification: Set up email or pager alerts.
Test: Call from external line to verify functionality.

WARNING! Do not remove module while powered on. Backup greetings regularly.

Advanced Features

Auto-Attendant: Customize menus and routing. Call Accounting: Generate reports via optional software. Remote Programming: Access system via modem (optional).

Care & Maintenance

Power off before cleaning. Use dry, anti-static cloth for telephones and control unit.

CAUTION! Avoid liquids and aerosols. Ensure proper ventilation around control unit.

Regulatory Information

Troubleshooting

Symptom	Possible Cause	Corrective Action
No dial tone	Line/power issue	Check trunk connections; verify power supply.
Phone not working	Cable/port issue	Reseat cable; try different port; check for damage.
Voicemail not accessible	Module/config	Ensure module seated; reboot system; check configuration.
System reset	Power surge	Restore from backup; reprogram if necessary.
Poor call quality	Line interference	Check line filters; ensure proper grounding.

Reset: Admin phone > System > Reset to factory defaults (use caution).

Service: 1-800-242-2121; www.avaya.com