Avaya Partner 6 Manual

The Avaya Partner 6 is a compact, modular communications system designed for small businesses, offering up to 6 lines and 16 extensions. It features basic telephony functions, voicemail integration, call forwarding, conferencing, and system programming capabilities. Below are key sections covering system overview, installation, programming, operation, features, maintenance, and troubleshooting.

System Overview

Key components: Control Unit, Telephone Sets, Line Cards, Expansion Modules, Power Supply.

Component	Description
Control Unit	Main system processor and base unit
Telephone Sets	Partner 6 compatible digital phones
Line Cards	Modules for connecting CO/PSTN lines
Expansion Modules	Adds additional extension capacity
Power Supply	Provides system power (default 48V DC)
Wall Mount Bracket	For mounting control unit
Battery Backup	Optional backup power unit
System Programming Tool	Software/interface for configuration
Installation Manual	Included documentation
Cabling & Connectors	RJ11/RJ45 cables for connections

Installation & Setup

Unpack and inspect contents. Mount control unit in suitable location.

1. Mount Control Unit: Use wall bracket or place on stable surface.
2. Connect Power: Plug power supply into AC outlet and connect to control unit.
3. Install Line Cards: Insert CO line cards into designated slots.
4. Connect Telephone Lines: Use RJ11 cables from telco to line ports.
5. Connect Extensions: Use cables from extension ports to telephone sets.
6. Power On: Apply power; observe LED indicators for status.

WARNING! Disconnect power before installing or removing cards. Use proper grounding.

Hardware Components

Front Panel: LEDs for system status, card slots, reset button.

Control Unit: Main housing with slots for up to 2 line cards and expansion.

Telephone Sets: Feature buttons: HOLD, TRANSFER, CONFERENCE, VOLUME, PROGRAM.

Line Cards: 2-port analog CO line modules.

Expansion Module: Adds 8 additional extensions (max 16 total).

Power Supply: Input: 120V AC, 60Hz; Output: 48V DC.

CAUTION! Handle cards by edges; avoid static discharge.

System Specifications

• System Capacity: 6 lines, 16 extensions.
• Telephony Protocols: Analog loop start.
• Power Requirements: 48V DC, 0.5A max.
• Operating Environment: 32°F to 104°F (0°C to 40°C).
• Humidity: 10% to 90% non-condensing.
• Dimensions (Control Unit): 12.5" W x 10.5" D x 3.5" H.
• Weight: Approx. 5 lbs.
• Compliance: FCC Part 68, UL/CSA listed.
• Warranty: 1 year limited.

Programming & Configuration

Access programming via system phone or external programming tool.

System Programming Mode: Lift handset, dial #987 (default code).

Basic Settings: Date/Time, System Speed Dial, Ring Patterns, Call Forwarding.

Extension Programming: Assign lines, set class of service, program feature buttons.

Trunk Settings: Line type (ground/loop start), disconnect timing.

Voicemail Integration: Set up for compatible voicemail systems.

Default Passcode: 987 for programming; change for security.

Basic Operation

Making Calls: Lift handset, dial number.

1. Internal Call: Dial extension number (e.g., 11).
2. External Call: Dial 9 + outside number.
3. Answer Call: Lift handset or press speaker.
4. Hold: Press HOLD button; retrieve with line key.
5. Transfer: Press TRANSFER, dial extension, announce, hang up.
6. Conference: Press CONFERENCE, dial party, press CONFERENCE again to join.
7. Call Forwarding: Dial *41 + extension to forward all calls.

Tip: Use volume buttons to adjust speaker/ringer volume.

Advanced Features

Supports call parking, paging, door phone, music on hold.

1. Call Parking: Press HOLD twice, note park code; retrieve by dialing code.
2. Paging: Dial *71 for all-page; *72 for zone page.
3. Door Phone: Connect door phone to auxiliary port; dial assigned code.
4. Music on Hold: Connect external music source to MOH port.
5. Night Service: Dial *20 to activate night mode; *21 to deactivate.
6. System Speed Dial: Program up to 30 numbers for quick dialing.
7. Caller ID: Requires compatible service and display phones.
8. Distinctive Ringing: Different rings for internal/external calls.

WARNING! Configure door phone properly to avoid security issues.

Maintenance & Diagnostics

Regularly check connections, backup configuration.

Diagnostic LEDs: Power (green), System (amber), Line/Extension status.

System Reset: Use reset button on control unit (holds 5 seconds).

Configuration Backup: Use programming tool to save settings.

Battery Check: If using backup, test quarterly.

CAUTION! Reset erases custom programming; backup first.

Regulatory Information

FCC Part 68: Registered for connection to telephone network. UL/CSA listed for safety. Copyright © Avaya Inc. For support, visit www.avaya.com or contact 1-800-242-2121.

Troubleshooting Guide

Symptom	Possible Cause	Corrective Action
No dial tone	Line/power issue	Check line connections; verify power supply LED.
Extensions not working	Cabling/configuration	Check cable continuity; verify extension programming.
System won't program	Passcode/access	Use default passcode 987; ensure in programming mode.
One-way audio	Line card/ wiring	Swap line cards; check for wiring faults.
Continuous rebooting	Power/overload	Check voltage; disconnect non-essential devices.

Reset to Defaults: Power off, hold reset button while powering on (erases all settings).

Service: 1-800-242-2121; www.avaya.com