Avaya Partner ACS Manual

The Avaya Partner ACS (Advanced Communications System) is a versatile business telephone system designed for small to medium-sized enterprises. It supports analog and digital lines, provides voicemail integration, offers automated attendant functionality, includes call forwarding/conferencing features, and supports system programming via telephone keypad or PC. The system is modular, expandable, and operates on standard AC power. Below are key sections for overview, installation, programming, operation, maintenance, and troubleshooting.

System Overview

Key components: Control Unit, Telephone Sets (analog/digital), Expansion Modules, Power Supply, Wall Mount Brackets.

Component	Description
Control Unit	Main system processor and base module
Telephone Sets	Partner series phones with programmable buttons
Expansion Modules	Adds additional lines and extensions
Power Supply	Provides system power (AC input)
Wall Mount Brackets	For mounting control unit
Line Cards	For connecting to telephone company lines
Extension Cards	For connecting additional telephone sets
Voicemail Module	Optional integrated voicemail system
Automated Attendant	Handles incoming calls with menu options
PC Programming Port	For system configuration via computer

Hardware Installation

Unpack and verify all components. Mount control unit in secure location.

1. Mount control unit: Use wall brackets or place on stable surface.
2. Install expansion modules: Insert into available slots on control unit.
3. Connect telephone lines: Attach line cords to line card ports.
4. Connect extensions: Plug telephone sets into extension ports.
5. Connect power supply: Plug into AC outlet and connect to control unit.

WARNING! Disconnect power before installation. Use proper grounding. Ensure adequate ventilation.

Initial Configuration

Power on system; initialize basic settings.

1. System initialization: Power on, wait for initialization complete tone.
2. Set date and time: Use programming mode (Feature 00) or PC software.
3. Program extensions: Assign extension numbers to physical ports.
4. Configure line assignments: Assign lines to specific extensions or groups.
5. Set system parameters: Configure ring patterns, timeouts, and restrictions.

CAUTION! Default system password is required for programming changes. Keep secure.

System Specifications

• System Capacity: Up to 8 CO lines, 16 extensions (expandable).
• Telephone Sets: Partner series phones with display options.
• Power Requirements: 120V AC, 60Hz.
• Operating Environment: 32°F to 104°F (0°C to 40°C).
• Memory: Battery-backed RAM for system programming.
• Interfaces: Analog lines, digital extensions, PC programming port.
• Features: Call forwarding, conferencing, transfer, hold, paging.
• Voicemail: Integrated or external module support.
• Automated Attendant: Customizable greetings and menu trees.
• Compatibility: Compatible with standard telephone networks.

Programming & Settings

Access programming via telephone keypad (Feature codes) or PC software.

Key Programming Codes: Feature 00 (System Programming), Feature 01 (Extension Programming), Feature 02 (Line Assignments).

System: Date/time, system password, night service settings. Extensions: Extension numbers, ringing assignments, class of service. Lines: Line assignments, ring patterns, distinctive ring. Features: Call forwarding, transfer, conferencing, hold, paging. Voicemail: Greetings, mailbox setup, message length. Automated Attendant: Menu options, timeouts, holiday schedules.

Connecting Lines & Extensions

Lines: Connect to telephone company lines. Extensions: Connect Partner phones.

1. Turn off power before connecting lines or extensions.
2. Connect lines: Use standard RJ11 cables to line card ports.
3. Connect extensions: Use telephone cords to extension ports.
4. Power on and verify connections: Check for dial tone on lines and extensions.

Tip: Label all lines and extensions for easy identification during programming.

Using Advanced Features

Supports call handling features and system functions.

1. Call Transfer: Press Transfer, dial extension, announce call, hang up.
2. Conference Calls: Establish call, press Conference, dial next party, press Conference again.
3. Call Forwarding: Program forwarding destination via Feature codes.
4. Paging: Use Page button or dial paging code followed by zone number.
5. Hold: Press Hold button; retrieve from any extension.
6. Night Service: Activate/deactivate via programming or designated phone.
7. Automated Attendant: Record greetings and configure menu options.
8. Voicemail Access: Dial voicemail access number, enter mailbox and password.

WARNING! Program features during off-peak hours to avoid service disruption.

Voicemail Setup

Configure integrated or external voicemail module.

1. Access voicemail programming: Dial admin access code from designated phone.
2. Record system greetings: Main greeting, after-hours, holiday messages.
3. Create mailboxes: Assign extension numbers, record names, set passwords.
4. Configure message settings: Message length, notification options, retention.
5. Test functionality: Call from external line to verify operation.

Note: Default admin password may be required for initial setup.

Maintenance & Updates

Regular maintenance ensures optimal performance.

1. Backup programming: Regularly save system configuration via PC software.
2. Check battery: Replace backup battery annually or as needed.
3. Update software: Check for firmware updates from authorized provider.
4. Clean equipment: Use dry cloth; avoid liquids.
5. Verify connections: Periodically check all cables and connections.

CAUTION! Disconnect power before performing maintenance. Use only approved components.

Regulatory & Compliance

FCC Part 68: Registered for connection to telephone network. UL Listed: Meets safety standards. Copyright © Avaya Inc. All rights reserved. For technical support, contact authorized Avaya dealer or visit www.avaya.com/support. This equipment may not be used with party lines or coin-operated telephones.

Troubleshooting Guide

Symptom	Possible Cause	Corrective Action
No dial tone	Line/power issue	Check line connections; verify power supply; test with known working phone.
Extension not ringing	Programming/ringer	Check extension programming; verify ringer volume; test with another extension.
Cannot make outside calls	Restrictions/line	Check class of service; verify line assignments; test line directly.
Voicemail not working	Configuration/power	Verify voicemail module connection; check programming; power cycle module.
System reset/loss of programming	Battery/backup	Replace backup battery; restore from backup configuration file.
Poor call quality	Line quality/cabling	Test lines for noise; check all connections; replace faulty cables.
Automated Attendant not answering	Programming/schedule	Verify AA activation; check schedule settings; record valid greeting.

Reset: Use system reset procedure only if necessary; will erase programming.

Service: Contact authorized Avaya service provider or 1-800-242-2121.