Installation Guide
Tools Needed:
- Phillips screwdriver
- Flat-head screwdriver
- Wire stripper/cutter
- Punch-down tool (66-block or 110-block)
- Multimeter
- Tone generator and probe
Step-by-Step Installation
- System Planning: Determine the number of lines, extensions, and features required for your business needs.
- Mount Control Unit: Mount the Partner ACS control unit in a clean, dry location with proper ventilation and access to power.
- Connect Power: Connect the power supply unit to the control unit and plug into a dedicated 120V AC outlet.
- Install Line Cards:
- Connect Telephone Lines: Connect PSTN lines to the appropriate line ports on the control unit using RJ11 connectors.
- Connect Extensions: Wire extension stations to the control unit using standard telephone cabling (CAT3 or better).
- System Programming: Use system programming to configure lines, extensions, and features according to your requirements.
- Test System: Test all lines, extensions, and features to ensure proper operation before putting system into service.
Specifications
| System Model | Partner ACS R9.0 |
| System Type | Digital Key Telephone System |
| Maximum Capacity | 8 CO Lines, 16 Extensions (basic configuration) |
| Expansion Capacity | Up to 12 CO Lines, 24 Extensions (with expansion modules) |
| Power Requirements | 120V AC, 60Hz, 50W maximum |
| Operating Temperature | 32°F to 122°F (0°C to 50°C) |
| Humidity Range | 10% to 90% non-condensing |
| Dimensions (Control Unit) | 14.5" x 11.5" x 4.5" (37 x 29 x 11.5 cm) |
| Weight | 8.8 lbs (4 kg) |
| Compatibility | Analog and digital stations, most standard telephones |
| Memory Backup | 72 hours minimum with power loss |
| Ring Voltage | 90V AC, 20Hz |
Warranty Information
- Standard Warranty: 1 year parts and labor
- Extended Warranty: Available up to 5 years
- Technical Support: 90 days included with purchase
For warranty service, contact Avaya Support at 1-800-242-2121 or visit Avaya.com/support
Key Features
Auto Attendant
Automated call answering and routing with customizable greetings and menu options for professional call handling.
Call Forwarding
Flexible call forwarding options including busy/no answer forwarding, remote call forwarding, and follow-me forwarding.
Conference Calling
Three-party conference calling capability with easy setup and management for efficient business communications.
Voice Mail Integration
Integrated voice mail system with message waiting indication and remote message retrieval capabilities.
Speed Dial
System and personal speed dial entries for quick access to frequently called numbers, improving productivity.
Caller ID
Caller identification display on compatible telephones with name and number storage for incoming calls.
System Programming Features
Station Programming
Individual extension configuration including ring patterns, feature access, and class of service restrictions
System Speed Dial
Program up to 100 system-wide speed dial numbers accessible from any extension
Night Service
Automatic or manual night service modes with different call handling rules for after-hours operation
Call Restrictions
Flexible toll restriction and call barring options to control telephone usage and costs
Hunt Groups
Configurable hunt groups for efficient call distribution among multiple extensions
SMDR Output
Station Message Detail Recording for call accounting and billing purposes
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| No dial tone on extension | Line cord issue, extension not programmed, hardware failure | Check line cord connections, verify extension programming, test with known working phone |
| Incoming calls not ringing | Ring assignment incorrect, volume setting low, ringer off | Check ring assignment programming, adjust ringer volume, ensure ringer is turned on |
| Cannot make outside calls | Line not seized, toll restrictions, incorrect dialing | Press line button first, check toll restrictions, ensure proper dialing procedure |
| Static or noise on line | Bad connection, cable damage, electrical interference | Check all connections, inspect cables for damage, eliminate sources of interference |
| System resets unexpectedly | Power fluctuation, overheating, hardware failure | Check power supply, ensure proper ventilation, contact technical support |
| Voice mail not working | Mailbox not set up, incorrect programming, full mailbox | Set up user mailbox, check voice mail programming, clear old messages |
Common Error Indicators
- Red LED on control unit: System error - Check power and connections, restart system
- No display on phone: Power issue - Check power supply and telephone connections
- Fast busy signal: All lines busy or system resource unavailable - Wait and retry
- Intercom doesn't work: Programming error - Check intercom programming and assignments
- One-way audio: Connection issue - Check wiring and connections at both ends
- Can't access features: Programming or COS restriction - Check feature programming and class of service
Manual Downloads
Partner ACS System Manuals
ACS R9.0
Complete System Manual
ACS R8.0
Previous Version Manual
ACS R7.0
Legacy System Manual
ACS R6.0
Basic System Manual
Supplemental Documentation
Installation Guide
Step-by-Step Installation
Programming Guide
System Programming Reference
User Guide
End User Instructions
Troubleshooting
Diagnostic Procedures