Avaya Partner Phone Manual 18D Programming

The Avaya Partner 18D is a digital telephone designed for use with the Avaya Partner ACS and Partner II communications systems. This manual provides comprehensive programming instructions for system administrators and technicians to configure the 18D phone's features, line assignments, button programming, and system integration. Below are key sections covering system overview, programming procedures, feature codes, and troubleshooting.

1. System Overview 2. Programming Access Levels 3. Button Programming 4. Line & Extension Assignment 5. Feature Codes & Operation 6. System Integration 7. Speed Dial Setup 8. Call Handling Features 9. Maintenance & Diagnostics 10. Regulatory Information 11. Troubleshooting

System Overview

The Avaya Partner 18D phone features 18 programmable buttons, digital display, speakerphone, and compatibility with Partner ACS systems.

Component	Description
Programmable Buttons	18 configurable buttons for lines, features, or speed dials
Display	2-line digital display for call information and prompts
Speakerphone	Full-duplex speaker for hands-free operation
Volume Controls	Separate controls for ringer, speaker, and handset
Message Waiting Light	LED indicator for voicemail messages
Headset Jack	2.5mm jack for headset connectivity
Line/Feature Buttons	Dual-color LEDs for status indication
Hold Button	Standard hold function with LED
Conference Button	Three-way conference capability
Transfer Button	Call transfer functionality

Programming Access Levels

Access system programming through the telephone keypad using feature codes.

Enter System Programming: Press FEATURE 00 (default system password).
Select Programming Mode: Choose station, system, or centralized programming.
Navigate Menus: Use VOLUME keys or dial pad numbers to select options.
Save Settings: Press HOLD to save and advance to next option.

WARNING! Incorrect programming may affect system operation. Maintain backup of configuration.

Button Programming

Program each of the 18 buttons for specific functions.

Enter Button Programming: Press FEATURE * while phone is idle.
Select Button: Press the physical button you want to program.
Assign Function: Enter feature code (e.g., 10 for line, 12 for intercom).
Set Parameters: Enter extension number or feature parameters as prompted.
Save: Press HOLD to save; repeat for additional buttons.

CAUTION! Button assignments must match system capacity and licensing.

Line & Extension Assignment

Line Assignment: Assign central office lines to specific buttons.
Extension Numbers: Set unique extension numbers (typically 10-69).
Intercom Paths: Configure intercom buttons for internal calling.
Pooled Line Access: Set up line pools for shared access.
Prime Line: Designate automatic line selection.
Ringing Assignment: Program which lines ring at the station.
Call Coverage: Set up call forwarding and coverage paths.
Restrictions: Apply toll restriction classes if needed.

Feature Codes & Operation

Standard feature codes for Partner 18D operation.

Common Codes: Hold (HOLD button), Transfer (FEATURE 1), Conference (FEATURE 3), Call Park (FEATURE 4), Call Pickup (FEATURE 5), Last Number Redial (FEATURE 6), Do Not Disturb (FEATURE 7), Message Waiting (FEATURE 8), Speed Dial (FEATURE 9).

System Programming: Feature 00 (enter programming), Feature 01 (exit programming), Feature * (button programming), Feature # (system speed dial programming). Station Programming: Feature 77 (set date/time), Feature 78 (set station name), Feature 79 (set extension number).

System Integration

Integrate with Partner ACS system components.

Ensure phone is connected to correct system module port.
Verify system software compatibility (R6.0 or later recommended).
Program system-wide features: auto attendant, voicemail integration.
Test integration with other system phones and peripherals.

Tip: Document all programming changes for future reference.

Speed Dial Setup

Program system and personal speed dials.

System Speed Dials (80 locations): Enter programming, select speed dial bin (00-79).
Enter Number: Dial full telephone number including trunk access code.
Add Pause: Insert 3-second pause with REDIAL button if needed.
Personal Speed Dials: Press FEATURE 9 + button number (1-18).
Store Number: Dial number while phone is idle, press assigned button.
Test: Press speed dial button to verify correct dialing.

WARNING! Verify dialing patterns for proper trunk access.

Call Handling Features

Configure advanced call handling capabilities.

Call Forwarding: Program forward all calls (Feature 22), forward on busy/no answer (Feature 23). Call Waiting: Enable/disable call waiting indication. Caller ID: Configure display if system supports caller ID service. Distinctive Ringing: Set different ring patterns for internal vs. external calls. Music on Hold: Connect external music source if required.

Maintenance & Diagnostics

Routine maintenance and diagnostic procedures.

Display Test: Press VOLUME UP and DOWN simultaneously. Button Test: Enter test mode via system programming. LED Test: All LEDs should illuminate in test mode. Firmware Updates: Contact authorized dealer for system software updates.

CAUTION! Only qualified technicians should perform hardware repairs.

Regulatory Information

FCC Part 68: Registered telephone equipment. UL Listed: Meets safety standards. Copyright © Avaya Inc. All rights reserved. For technical support, contact authorized Avaya dealer or visit www.avaya.com. Model: Partner 18D Digital Telephone. Compatibility: Partner ACS R6.0 and later, Partner II systems.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No dial tone	Line assignment	Check line button programming; verify system line status.
Buttons not working	Programming error	Re-enter button programming mode; verify feature codes.
No display	Power/connection	Check phone connection to control unit; verify system power.
Can't make calls	Restrictions	Check toll restriction programming; verify trunk access codes.
No ring	Ringing assignment	Program ringing for line/extension; adjust ringer volume.
Speed dial fails	Number storage	Re-enter speed dial number; include all required digits.
Intercom not working	Intercom path	Verify intercom button programming; check system intercom setup.

Reset: Default individual station: Unplug phone, hold # while reconnecting, release after 5 seconds.

Service: Contact authorized Avaya dealer; 1-800-242-2121 for dealer referral.