Installation Guide
Tools Needed:
- Phillips screwdriver
- Flat-head screwdriver
- Network cable tester
- Wire stripper
- Punch-down tool
Step-by-Step Installation
- Choose Installation Location: Select a location near network connections and power outlet on a stable surface.
- Unpack Components: Remove all packaging materials including phone, handset, power adapter, and network cables.
- Connect Network Cable: Connect the Ethernet cable from the wall jack to the network port on the phone.
- Power Connection: Connect the power adapter to the phone and plug into a properly grounded electrical outlet.
- Handset Connection: Connect the coiled handset cord to the handset and handset jack on the phone base.
- System Configuration: Access the phone's web interface or use the keypad to configure system settings.
- Test Operation: Make test calls to verify proper installation and functionality.
Specifications
| Model Series | Partner 18D |
| Type | Digital Business Telephone |
| Color | Charcoal Gray / Black |
| Display | 2-line LCD with backlight |
| Programmable Keys | 18 programmable feature buttons |
| Speakerphone | Full-duplex with mute function |
| Power Requirements | 48V DC, 0.3A |
| Network Interface | RJ45 10/100 Ethernet |
| Dimensions (HxWxD) | 22.5 x 24.5 x 19.5 cm |
| Weight | 1.8 kg |
| Compatibility | Partner ACS R7.0 and higher |
| Operating Temperature | 0°C to 40°C |
Warranty Information
- Full Warranty: 1 year parts and labor
- Extended Support: Optional maintenance contracts available
- Technical Support: 24/7 support for registered products
For warranty service, contact Avaya Customer Service at 1-888-242-9195 or visit Avaya.com
Key Features
Programmable Feature Keys
18 programmable buttons that can be configured for speed dial, line appearances, feature access, and system functions for maximum productivity.
Call Handling Features
Advanced call management including call transfer, conference calling, call forwarding, call waiting, and do-not-disturb functionality.
Speakerphone with Mute
Full-duplex speakerphone allows natural conversations with mute function for privacy during conference calls or sensitive discussions.
Message Waiting Indicator
Visual message waiting light and display notification for voicemail messages with message count display.
Speed Dial Programming
Store up to 100 speed dial numbers with name display for quick access to frequently called contacts.
System Integration
Seamless integration with Partner ACS phone system for access to all system features including intercom and paging.
Button Functions Explained
Line Buttons
Direct access to outside lines with status indicators for call activity
Intercom Button
Quick access to internal calling and paging functions
Hold Button
Place calls on hold with visual indicator and music on hold
Transfer Button
Transfer calls to other extensions or outside numbers
Conference Button
Set up multi-party conference calls with up to 8 participants
Message Button
Quick access to voicemail system and message retrieval
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| No dial tone | Power issue, line disconnected, system problem | Check power connection, verify line cord connection, contact system administrator |
| Display not working | Power issue, display contrast setting, hardware failure | Check power supply, adjust contrast setting, contact technical support |
| Cannot make outside calls | Line restriction, system programming, trunk issue | Check line access codes, verify system programming, contact administrator |
| Static on line | Bad connection, cable issue, electrical interference | Check all connections, replace cables, move away from electrical sources |
| Buttons not responding | System programming, hardware issue, phone locked | Check system programming, reset phone, contact administrator |
| No speakerphone audio | Volume setting, hardware issue, system setting | Adjust volume control, check speaker connection, verify system settings |
Common Error Codes
- Err 1: System communication error - Check network connection
- Err 2: Configuration error - Verify system settings
- Err 3: Memory error - Reset phone to factory defaults
- Err 4: Display error - Check display connections
- Err 5: Keypad error - Clean keypad contacts
- Err 6: Audio error - Check audio components and connections
Manual Downloads
Current Model Manuals
Partner 18D
18-button Digital Phone
Partner 34D
34-button Digital Phone
Partner 6
6-button Basic Phone
Partner 7
7-button Display Phone
System Documentation
Partner ACS R7.0
System Administrator Guide
Partner ACS R8.0
Installation Manual
Partner Messaging
Voicemail System Guide
Partner Wireless
Wireless Handset Guide