Installation Guide
Tools Needed:
- Phillips screwdriver
- Flathead screwdriver
- Punch-down tool (66 or 110 block)
- Cable tester
- Multimeter
- Label maker
Step-by-Step Installation
- System Location: Select a clean, dry location with proper ventilation and access to power outlets.
- Mount Control Unit: Mount the Partner ACS control unit on the wall using provided brackets or place on a secure shelf.
- Connect Power: Connect the power supply to the control unit and plug into a dedicated 120V AC outlet.
- Telephone Line Connection: Connect CO/PSTN lines to the appropriate ports on the control unit.
- Station Wiring: Connect station cables to the extension ports using proper punch-down techniques.
- Phone Installation:
- System Initialization: Power up the system and allow it to complete its startup sequence.
- Basic Configuration: Program system date/time and basic parameters using system programming.
System Specifications
| System Model | Partner ACS (Advanced Communications System) |
| Maximum Extensions | Up to 8 lines, 16 stations (R7.0/R8.0) |
| Processor | 16-bit microprocessor |
| Memory | Flash memory for programming retention |
| Power Requirements | 120V AC, 60Hz, 40W maximum |
| Operating Temperature | 32°F to 104°F (0°C to 40°C) |
| Humidity Range | 10% to 90% non-condensing |
| Dimensions (Control Unit) | 12.5" x 10.5" x 3.5" |
| Weight | 8.5 lbs (3.9 kg) |
| Compatibility | Analog lines, Partner phones, standard analog devices |
| Voice Mail Integration | Partner Messaging, Audix, Intuity |
Warranty Information
- Standard Warranty: 1 year parts and labor
- Extended Warranty: Available up to 5 years
- Technical Support: 90 days included with purchase
For warranty service, contact Avaya Support at 1-888-288-2992 or visit Avaya.com/support
Key Features
Auto Attendant
Automated call answering and routing with customizable greetings and menu options for professional call handling.
Call Forwarding
Flexible call forwarding options including busy/no answer forwarding, remote call forwarding, and follow-me features.
Conference Calling
Three-party conference calling capability with easy setup and management from any system phone.
Speed Dial
System and personal speed dial with up to 100 entries for quick access to frequently called numbers.
Call Park/Retrieve
Park calls at any extension and retrieve from any other system phone for flexible call handling.
Music on Hold
External music source connection for professional on-hold experience with callers.
Phone Models Supported
Partner 18D
Basic 18-button display phone with speakerphone
Partner 34D
34-button display phone with advanced features
Partner 6
Compact 6-button phone for basic needs
Partner 7
7-button phone with message waiting indicator
Partner 10
10-button phone with flexible line appearances
Analog Adapters
Support for standard analog phones and devices
Programming Guide
System Programming Access
- Press [FEATURE] + [0] + [0] from any system phone
- Enter system password (default: 1234)
- Press [HOLD] to save changes
- Press [SPEAKER] to exit programming
Essential Programming Codes
| Feature Code | Function | Default Setting |
|---|---|---|
| #101 | System Date/Time | Set current date and time |
| #102 | Daylight Saving Time | Enable/disable auto adjustment |
| #103 | Extension Numbers | Assign extension numbers |
| #104 | Line Assignments | Assign lines to extensions |
| #105 | Ring Patterns | Set ring types for extensions |
| #106 | Call Forwarding | Configure forwarding options |
| #107 | Auto Attendant | Set up automated answering |
| #108 | Voice Mail Integration | Configure VM settings |
Common User Codes
- *01: Call Forward All Calls - Forward all calls to another extension
- *02: Call Forward Busy/No Answer - Forward when busy or unanswered
- *03: Cancel Call Forwarding - Disable all forwarding
- *04: Do Not Disturb - Temporarily block incoming calls
- *05: Cancel Do Not Disturb - Resume normal ringing
- *06: Call Park - Park a call at this extension
- *07: Call Retrieve - Retrieve parked call
- *08: Conference Setup - Initiate conference call
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| No dial tone | Line disconnected, phone not registered | Check line connections, verify extension programming |
| Can't make outside calls | Line not assigned, restriction enabled | Check line assignments, verify toll restrictions |
| Phones not ringing | Ring pattern not set, DND enabled | Program ring patterns, check DND status |
| One-way audio | Wiring issue, bad handset | Check station wiring, test with different phone |
| System reset | Power outage, memory corruption | Reload programming, check power supply |
| Voice mail issues | Integration not configured, port issues | Verify VM integration settings, check VM ports |
Error Indicators
- Red LED Flashing: System error - Check power and connections
- No Display: Phone not powered - Check station wiring and power
- Fast Busy Signal: All lines busy or system error
- Reorder Tone: Invalid dialing sequence or restriction
- Continuous Ring: Programming error in ring settings
- One-Second Beeps: Message waiting indicator active
Manual Downloads
Current System Manuals
Partner ACS R8.0
Complete Programming Guide
Partner ACS R7.0
Installation & Configuration
Partner Messaging
Voice Mail Integration Guide
Phone User Guides
All Partner Phone Models
Related Documentation
Quick Reference
Feature Codes & Shortcuts
Troubleshooting Guide
Common Issues & Solutions
Administration Guide
System Administration Manual
Upgrade Instructions
R7.0 to R8.0 Upgrade