Installation Guide
Tools Needed:
- Phillips screwdriver
- Flat-head screwdriver
- Network cable tester
- Telephone line tester
- Multimeter
Step-by-Step Installation
- Choose Installation Location: Select a location near telephone lines and power outlet with proper ventilation.
- Specifications
- Key Features
- Troubleshooting
- Manual Downloads
Installation Guide
Tools Needed:
- Phillips screwdriver
- Flat-head screwdriver
- Network cable tester
- Telephone line tester
- Multimeter
Step-by-Step Installation
- Choose Installation Location: Select a location near telephone lines and power outlet with proper ventilation.
- Mount the Unit: Secure the Partner Mail VS unit to wall or rack using provided mounting brackets.
- Connect Telephone Lines: Connect analog or digital telephone lines to the appropriate ports on the back panel.
- Power Connection: Connect to a properly grounded 120V, 60Hz, AC outlet. Use the provided power adapter.
- Network Configuration: Configure IP settings for network connectivity if using remote access features.
- System Initialization: Power on the system and follow the initialization prompts on the display.
- Test Operation: Test voice mail functions including recording, playback, and message retrieval.
Specifications
| Model Series | Partner Mail VS |
| Type | Digital Voice Messaging System |
| Capacity | Up to 100 mailboxes |
| Storage Capacity | 10 hours of messages |
| Ports | 4 analog ports, 2 digital ports |
| Power Requirements | 120V, 60Hz, 2A |
| Dimensions (HxWxD) | 8.9 x 43.2 x 30.5 cm |
| Weight | 4.5 kg |
| Operating Temperature | 0°C to 40°C |
| Humidity Range | 10% to 90% non-condensing |
| Compatibility | Avaya Partner ACS, Merlin Legend |
Warranty Information
- Full Warranty: 1 year parts and labor
- Extended Support: Optional maintenance contracts available
- Software Updates: 90 days of complimentary updates
For warranty service, contact Avaya Customer Service at 1-888-242-9191 or visit Avaya.com/support
Key Features
Automated Attendant
Professional call routing with customizable greetings and menu options to direct callers to appropriate extensions or departments.
Voice Mailboxes
Individual mailboxes for each extension with personalized greetings, message waiting indication, and remote access capabilities.
Call Forwarding
Automatic call forwarding to voice mail during busy or no-answer conditions with configurable timeout settings.
Message Notification
Multiple notification options including stutter dial tone, message waiting lights, and optional email notification.
Remote Access
Secure remote access to voice mail from any touch-tone telephone with password protection and encryption.
System Administration
Web-based administration interface for easy configuration, mailbox management, and system monitoring.
Voice Mail Functions
Message Recording
High-quality digital recording with adjustable length and privacy options
Message Playback
Flexible playback controls including pause, rewind, skip, and repeat functions
Message Forwarding
Forward messages to other mailboxes with or without additional comments
Message Saving
Save important messages to archive with expiration date options
Greeting Management
Record multiple greetings for different situations (standard, busy, holiday)
Directory Services
Automated directory with name and extension lookup capabilities
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| No power to unit | Power cord disconnected, circuit breaker tripped | Check power connections, reset circuit breaker |
| No dial tone on ports | Line disconnected, port configuration error | Check telephone line connections, verify port settings |
| Cannot record messages | Storage full, system not initialized | Clear old messages, reinitialize system |
| Poor audio quality | Line noise, faulty connections | Check line quality, secure all connections |
| Remote access not working | Network configuration, firewall settings | Verify network settings, check firewall rules |
| Mailbox full errors | Storage limit reached, old messages not deleted | Increase storage allocation, implement auto-delete policies |
Error Codes
- Error 01: System initialization failure - Restart system
- Error 02: Storage device error - Check hard drive connections
- Error 03: Port configuration error - Verify port settings
- Error 04: Network connection failed - Check network cables and settings
- Error 05: Database corruption - Run system diagnostics
- Error 06: Power supply issue - Check power connections and voltage
Manual Downloads
Current Model Manuals
Partner Mail VS
Standard Voice Messaging System
Partner Mail VS Pro
Enhanced Voice Messaging System
Partner Mail VS Enterprise
Enterprise Voice Messaging System
Partner Mail VS Lite
Basic Voice Messaging System
Compatible Systems
Partner ACS R7
Communication System
Merlin Legend 6.1
Business Phone System
Definity G3
Enterprise Communication
IP Office R9
IP Communication Platform