Installation Guide
Tools Needed:
- Phillips screwdriver
- Anti-static wrist strap
- Network cable tester
- Telephone line tester
- Avaya system configuration software
Step-by-Step Installation
- System Preparation: Power down the Avaya Partner system completely before beginning installation.
- Remove System Cover: Using the Phillips screwdriver, remove the outer cover of the Avaya Partner system.
- Install PC Card: Insert the Voice Messaging PC Card into the designated expansion slot, ensuring proper alignment with the connector.
Connect Telephone Lines: Connect the telephone lines to the appropriate ports on the PC Card for voice messaging functionality. - Network Connection: Connect the PC Card to your local network using a standard Ethernet cable for remote access capabilities.
- Power Up Sequence: Replace the system cover and power up the Avaya Partner system following proper startup procedures.
- Configuration: Use the Avaya configuration software to set up voice messaging parameters and user settings.
Specifications
| Model Series | Partner Voice Messaging PC Card |
| Type | Telecommunications Expansion Card |
| Compatibility | Avaya Partner ACS Systems |
| Voice Mail Capacity | Up to 100 hours storage |
| Maximum Mailboxes | 200 user mailboxes |
| Network Interface | 10/100 Mbps Ethernet |
| Telephone Ports | 4 analog ports |
| Power Requirements | System powered (no external power needed) |
| Dimensions | Standard PC Card form factor |
| Operating Temperature | 0°C to 40°C (32°F to 104°F) |
| System Requirements | Avaya Partner Release 7.0 or higher |
Warranty Information
- Full Warranty: 1 year parts and labor
- Technical Support: 90 days included with installation
- Extended Coverage: Optional maintenance contracts available
For warranty service, contact Avaya Customer Service at 1-888-242-9191 or visit Avaya.com
Key Features
Integrated Voice Messaging
Provides complete voice mail functionality integrated directly into the Avaya Partner telephone system with seamless operation.
Auto Attendant
Automated call routing and directory services that guide callers to appropriate extensions or departments without operator assistance.
Remote Access
Users can retrieve messages remotely from any touch-tone telephone, with secure password protection for privacy.
Message Waiting Indication
Visual and/or stutter dial tone indicators on system telephones alert users to new voice messages.
Network Management
Ethernet connectivity allows for remote administration and configuration through standard network protocols.
Call Screening
Advanced call screening options allow users to screen calls before answering or sending directly to voice mail.
Voice Messaging Functions
Personal Greetings
Customizable personal greetings for individual mailboxes with multiple greeting options
Message Forwarding
Forward voice messages to other system users with optional comments added
Message Storage
Organized message storage with date/time stamping and caller ID information
System Broadcast
Send broadcast messages to multiple users or all system users simultaneously
Call Answer Rules
Customizable call answering rules based on time of day, day of week, or caller ID
Fax Detection
Automatic fax detection and routing to appropriate fax machines or services
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| PC Card not recognized | Improper installation, incompatible system | Reseat the PC Card, verify system compatibility and software version |
| No voice mail access | Configuration error, telephone line issue | Check system configuration, verify telephone line connections |
| Poor voice quality | Line noise, compression settings | Check telephone line quality, adjust compression settings in configuration |
| Network access failure | IP configuration, network connectivity | Verify IP settings, check network cable and switch connections |
| Message storage full | Storage capacity reached, old messages not deleted | Delete old messages, increase storage allocation if available |
| Auto attendant not functioning | Configuration error, system restart needed | Verify auto attendant configuration, restart the system if necessary |
Error Codes
- Error 01: PC Card initialization failure - Reseat card and restart system
- Error 02: Memory test failure - Contact technical support
- Error 03: Network connection failure - Check Ethernet connection and settings
- Error 04: Telephone line fault - Check line connections and quality
- Error 05: Configuration data corrupt - Restore from backup configuration
- Error 06: Storage media error - Check storage system and connections
Manual Downloads
Current Model Manuals
PVM-PC-100
Basic Voice Messaging PC Card
PVM-PC-200
Enhanced Voice Messaging PC Card
PVM-PC-300
Advanced Voice Messaging PC Card
PVM-PC-400
Network Voice Messaging PC Card
Compatible System Manuals
Partner ACS R7.0
Advanced Communications System
Partner ACS R8.0
Enhanced System Software
Partner Mail VS
Voice Messaging System
Partner Configuration
System Configuration Guide