Avaya Phone 18D Manual

The Avaya Phone 18D is a business-grade digital telephone designed for use with Avaya communication systems. It features 18 programmable line/feature keys, a high-quality speakerphone, a clear LCD display, and support for multiple call appearances. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: LCD display with backlight, 18 programmable keys, speakerphone, handset, volume controls, and navigation buttons.

Feature	Description
Programmable Keys	18 keys for line appearances, speed dial, or feature access
LCD Display	2-line display with backlight for call information
Speakerphone	Full-duplex speakerphone for hands-free conversation
Handset	Traditional handset with noise-canceling microphone
Volume Controls	Separate controls for handset, speaker, and ringer
Navigation Buttons	Arrow keys for menu navigation and call handling
Message Waiting Indicator	LED for visual voicemail notification
Headset Port	2.5mm jack for optional headset connection
MUTE	Button to mute microphone during calls
HOLD	Button to place calls on hold

Installation

Unpack and inspect contents. Place on stable surface near power outlet.

Connect to network: Use the provided Ethernet cable to connect the phone to your Avaya system port.
Connect handset: Plug the handset cord into the dedicated jack on the phone.
Connect power: Use the provided power adapter or Power over Ethernet (PoE) if supported.
Power on the phone and wait for initialization.

WARNING! Use only approved power adapters. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; follow on-screen prompts.

Set language: Press MENU, navigate to Settings > Language, select ENGLISH (default).
Program extension: Enter extension number provided by your system administrator.
Set date and time: Configure in Settings menu or allow network synchronization.
Program keys: Assign functions to programmable keys via the menu or web interface.

CAUTION! Do not unplug during initialization. Contact administrator for system-specific settings.

Specifications

Display: 2-line LCD with backlight.
Keys: 18 programmable line/feature keys.
Audio: Full-duplex speakerphone, handset with noise cancellation.
Connections: Ethernet (10/100 Mbps), handset, headset (2.5mm), power.
Power: 48V DC via power adapter or IEEE 802.3af PoE.
Compatibility: Designed for Avaya IP Office and other Avaya systems.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Dimensions: 8.5 x 9.5 x 6.5 inches (approx).

Controls and Settings

Access menu via MENU button. Front Panel: NAVIGATION arrows, OK, MENU, MUTE, HOLD, VOLUME controls.

Programmable Keys: Can be set as line appearances, speed dial, call park, transfer, conference, etc.

Settings: Language, time/date, ring tones, display contrast, key programming. Audio: Adjust handset, speaker, and ringer volume independently. Network: Configure IP settings if required (usually DHCP).

Connecting Devices

Network: Ethernet cable to switch or Avaya system. Handset: Standard RJ-9 connector. Headset: Optional 2.5mm headset.

Turn off phone before connecting devices.
Connect Ethernet cable to LAN port on phone and network jack.
Plug handset into dedicated port.
Connect power adapter or use PoE.

Tip: Use Cat5e or better Ethernet cable for reliable connectivity.

Advanced Features

Supports call transfer, conference, hold, forward, and voicemail access.

Make call: Dial number, press line key or SPEAKER.
Answer call: Press line key, SPEAKER, or lift handset.
Transfer: During call, press TRANSFER, dial target, press TRANSFER again.
Conference: During call, press CONFERENCE, dial second party, press CONFERENCE to join.
Hold: Press HOLD to place call on hold; press line key to retrieve.
Voicemail: Press MESSAGE key or dial voicemail access number.
Speed dial: Program keys for one-touch dialing.
Call park: Park call using system-specific code.

WARNING! Do not use liquid cleaners on keys or display. Keep away from excessive moisture.

Accessibility Features

Adjustable ringer volume and tones. Visual message waiting indicator. Large, backlit keys for low-light environments.

Care & Cleaning

Unplug before cleaning. Use dry, soft cloth only; no liquids or aerosols.

CAUTION! Do not spray liquids directly on phone; avoid abrasive cleaners.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for commercial use. Copyright © Avaya Inc. All rights reserved. For support, visit www.avaya.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power adapter/PoE	Check power connection; try different outlet; verify PoE switch.
No display	Power/contrast	Ensure phone is powered; adjust display contrast in settings.
No dial tone	Network/configuration	Check Ethernet cable; verify system configuration; restart phone.
Cannot make calls	Line keys/programming	Ensure line keys are programmed; check with administrator.
Poor audio quality	Connections/network	Check handset cord; ensure network quality; adjust volume.

Reset: Menu > Settings > Reset to default if available (may require admin password).

Service: Contact system administrator or Avaya support at www.avaya.com/support.