Avaya Phone 2420 User Manual

The Avaya 2420 is a digital deskphone designed for use with Avaya IP Office and other compatible communication systems. It features a 2-line by 24-character backlit display, 24 programmable buttons, speakerphone, headset support, and extensive call handling features. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Call Handling Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Digital telephone set, handset with cord, line cord, power adapter (if required), user documentation.

FeatureDescription
Display2-line by 24-character backlit LCD
Programmable Buttons24 buttons for line appearances, speed dial, features
SpeakerphoneFull-duplex hands-free communication
Headset PortRJ-9 connector for headset use
Message Waiting IndicatorLED for voicemail notification
Volume ControlsRinger, handset, speaker, headset volume adjustment
MuteMicrophone mute during calls
HoldPlace calls on hold
ConferenceEstablish multi-party conference calls
TransferTransfer calls to another extension

Installation

Unpack and inspect contents. Place phone on stable, flat surface.

  1. Connect to network: Plug the line cord into the network jack (RJ-45) and the phone's LINE port.
  2. Connect handset: Plug the coiled handset cord into the HANDSET port.
  3. Connect power (if required): Plug the power adapter into the DC IN port and an AC outlet.
  4. Connect headset (optional): Plug headset into the HEADSET port (RJ-9).

WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Once connected, the phone will boot and register with the communication system.

  1. Check registration: Look for your extension number on the display.
  2. Set date and time: Usually configured by the system administrator.
  3. Program buttons: Use the system administration software or phone menu to assign functions.
  4. Adjust volume: Use volume keys to set ringer, speaker, and handset levels.

CAUTION! Do not place heavy objects on the phone. Keep away from heat sources.

Specifications

Controls and Settings

Access features via the display soft keys, programmable buttons, and dedicated keys.

Front Panel: Display, soft keys, navigation cluster, volume keys, MUTE, HEADSET, SPEAKER, HOLD, TRANSFER, CONFERENCE.

Settings Menu: Press the "Settings" or "Menu" soft key to access options like ring tones, display contrast, button programming. Volume: Use up/down keys to adjust ringer, speaker, handset, headset volume. Programmable Buttons: Assign to line appearances, speed dial numbers, call park, or feature codes.

Connecting Devices

Network: RJ-45 cable to wall jack. Handset: RJ-9 cord. Headset: RJ-9 cord to HEADSET port.

  1. Ensure phone is powered off before connecting cables.
  2. Match cable connectors to correct ports.
  3. For headset use, may need to press HEADSET button to activate.

Tip: Use only manufacturer-recommended headsets for optimal performance.

Call Handling Features

Make, answer, and manage calls using the phone's features.

  1. Make a call: Lift handset or press SPEAKER/HEADSET, dial number.
  2. Answer a call: Lift handset, press SPEAKER, or press the flashing line button.
  3. Hold: Press HOLD button. Retrieve by pressing the held line button.
  4. Transfer: During a call, press TRANSFER, dial target number, press TRANSFER again or hang up.
  5. Conference: During a call, press CONFERENCE, dial second party, press CONFERENCE again to connect all.
  6. Redial: Press the REDIAL soft key or feature button.
  7. Call Forwarding: Activate via feature code or system administration.
  8. Voicemail: Press the MESSAGE button or dial voicemail access number.

WARNING! Do not use the phone with wet hands. Avoid pulling cords forcefully.

Accessibility Features

Volume Adjustment: Separate controls for ringer, handset, speaker, headset. Visual Alerts: Flashing LED for incoming calls and messages. TTY Compatibility: Consult your system administrator for TTY support configuration.

Care & Cleaning

Disconnect power before cleaning. Use a soft, dry cloth. For stubborn marks, dampen cloth slightly with water. Do not use abrasive cleaners or solvents.

CAUTION! Never spray liquids directly onto the phone. Keep all liquids away from the device.

Regulatory Information

FCC Part 15 & 68: Complies with rules for digital devices and telephone equipment. This device may not cause harmful interference and must accept any interference received. For compliance information, visit www.avaya.com/compliance. Copyright and trademarks owned by Avaya Inc. For technical support, contact your system administrator or visit support.avaya.com.

Troubleshooting

SymptomPossible CauseCorrective Action
No display/powerPower/connectionCheck power adapter connection; ensure network cable is plugged in securely.
No dial toneLine/configurationCheck line cord connections; contact system administrator to verify configuration.
Cannot make/receive callsNetwork/systemVerify phone is registered with system; restart phone; contact administrator.
Poor audio qualityCables/handsetCheck handset cord; try different handset; adjust volume settings.
Buttons not workingProgrammingVerify button programming via system administration; reset phone if needed.

Reset: Unplug power and network cord, wait 30 seconds, reconnect. For factory reset, consult administrator.

Service: Contact your system administrator or Avaya support.

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