Avaya Phone 9408 Manual

The Avaya 9408 is a digital deskphone designed for use with Avaya IP Office and other compatible communication systems. It features a large backlit display, programmable line/feature keys, speakerphone, headset support, and robust call handling capabilities. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large backlit LCD display, Programmable keys, Speakerphone, Headset jack, Volume controls, Message Waiting Indicator.

Feature	Description
Display	Backlit LCD with 2 lines of text for call information and prompts
Programmable Keys	8 configurable keys for lines, speed dials, or features
Speakerphone	Full-duplex for hands-free conversation
Headset Jack	Standard 2.5mm jack for headset connection
Volume Controls	Separate controls for ringer, speaker, and handset
Message Waiting Indicator	LED to show new voicemail messages
Hold Key	Places active call on hold
Transfer Key	Transfers calls to another extension
Conference Key	Sets up multi-party conference calls
Mute Key	Mutes the microphone during a call

Installation

Unpack and inspect contents. Place on stable surface.

Connect to network: Plug the Ethernet cable into the LAN port on the phone and the other end into the network jack.
Connect power: Use the provided power adapter or Power over Ethernet (PoE) if supported by your switch.
Connect handset: Attach the coiled handset cord to the handset and the HANDSET jack on the phone.
Optional headset: Plug a compatible headset into the HEADSET jack.

WARNING! Use only approved power adapters. Ensure cables are not pinched or damaged.

First-Time Setup

Power on the phone; it will boot and attempt to register with the communication system.

Check registration: Look for your extension number or name on the display.
Set date and time: Usually synchronized from the system; check with administrator if incorrect.
Program keys: Use the system administration tool or phone menu to assign functions to programmable keys.
Adjust volume: Use volume keys to set ringer, speaker, and handset levels to preference.

CAUTION! Do not attempt to open the phone casing. Refer servicing to qualified personnel.

Specifications

Model: Avaya 9408 Digital Deskphone.
Display: 2-line backlit LCD.
Network: 10/100 Mbps Ethernet, supports Power over Ethernet (802.3af).
Audio: Wideband audio support, G.711, G.729 codecs.
Connectors: LAN port, PC port (pass-through), Handset, Headset, Power.
Programmable Keys: 8 physical keys with dual-color LEDs.
Power Source: 48V DC via external power adapter or PoE.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Compliance: Designed for Avaya IP Office, Communication Manager.

Controls and Settings

Access features via the phone's menu button or programmable keys. Front Panel: Display, Soft keys, Navigation arrows, Hold, Transfer, Conference, Mute, Speakerphone, Volume controls.

Menu Navigation: Use the arrow keys and SELECT button to navigate menus for settings like ring tones, display contrast, and key programming.

Basic Settings: Ring Tone selection, Display contrast, Time/Date format. Key Programming: Assign line appearances, speed dial numbers, or feature access (Call Park, Pickup). Volume: Independent settings for Ringer, Speaker, Handset, and Headset.

Connecting Devices

Network: LAN port to switch. PC: Use PC port for daisy-chaining a computer. Headset: 2.5mm jack.

Ensure phone is powered off before connecting cables.
Connect LAN cable from wall/switch to the phone's LAN port.
Connect PC to the phone's PC port if you want to share the network connection.
Plug headset into the HEADSET jack for hands-free operation.

Tip: Use the PC port to reduce cable clutter and wall jacks required.

Advanced Call Features

Supports standard and advanced telephony features.

Make a call: Lift handset or press Speakerphone, dial number.
Answer a call: Lift handset, press Speakerphone, or press the flashing line key.
Hold: Press HOLD key; press the same key to retrieve.
Transfer: During a call, press TRANSFER, dial target number, press TRANSFER again or hang up.
Conference: During a call, press CONFERENCE, dial next party, press CONFERENCE again to connect all.
Call Forwarding: Program via system or phone menu to forward calls to another number.
Speed Dial: Store numbers on programmable keys for one-touch dialing.
Redial: Press the REDIAL soft key or programmed key to call the last dialed number.

WARNING! Do not use the phone in a wet environment. Keep liquids away.

Accessibility Features

Adjustable Ringer Volume: Set via volume keys or menu. Visual Alert: Flashing LED for incoming calls. Headset Mode: For users who require hands-free operation. Large, tactile keys for ease of use.

Care & Cleaning

Unplug power before cleaning. Use a soft, dry cloth to wipe the exterior. For stubborn marks, dampen cloth slightly with water; do not use solvents.

CAUTION! Never spray cleaners directly onto the phone. Avoid getting moisture into openings.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. CE marked. This product may be covered by one or more Avaya patents. For support, contact your system administrator or visit support.avaya.com. Copyright © Avaya Inc. All rights reserved.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power connection	Check power adapter connection; try a different outlet; verify PoE switch is enabled.
No dial tone	Line/network issue	Check cable connections; ensure phone is registered with the system; contact administrator.
Can't hear caller/caller can't hear you	Volume/mute	Adjust volume; check if MUTE is activated; try handset instead of speaker.
Keys not working	Phone lock/defect	Check for key lock feature; restart phone; contact administrator if persistent.
Poor audio quality	Network/connection	Check network cables for damage; ensure proper network configuration; try a different port.

Reset: Consult system administrator for factory reset procedures, as it may affect system configuration.

Service: Contact your system administrator or Avaya support. Do not attempt internal repairs.