Avaya Phone 9608G Manual

The Avaya 9608G IP Deskphone is a feature-rich business telephone supporting SIP communication protocols. It features a high-resolution grayscale display, integrated Gigabit Ethernet switch, support for Power over Ethernet (PoE), multiple programmable line/feature keys, wideband audio, and headset connectivity. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Call Handling Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Grayscale display, Handset, Speakerphone, Programmable keys, Navigation cluster, Volume controls, Headset jack, Ethernet ports.

Feature	Description
Display	High-resolution grayscale, adjustable contrast
Network Ports	Two 10/100/1000BASE-T Ethernet ports (LAN, PC)
Power	IEEE 802.3af PoE or external power adapter
Audio	Wideband audio support, built-in speakerphone
Headset Jack	3.5mm jack for wired headset connectivity
Programmable Keys	Multiple keys for lines, speed dials, features
Navigation Cluster	4-way navigation with select button
Volume Controls	Separate controls for handset, speaker, ringer
Message Waiting Indicator	LED for visual message notification
Protocol Support	SIP (Session Initiation Protocol)

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to Network: Use Ethernet cable from switch to phone's LAN port.
Connect PC: Use second Ethernet cable from phone's PC port to computer.
Power the Phone: Use PoE from switch or connect external power adapter.
Connect Handset: Plug coiled handset cord into handset jack.
Optional Headset: Plug into 3.5mm headset jack.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Phone boots and attempts to obtain network configuration via DHCP.

Check Registration: Observe display for SIP registration status.
Configure Settings: Press the Settings button or navigate to Options menu.
Set Language: In User Preferences, select language (default ENGLISH).
Adjust Audio: Set ringer type, volume levels for handset, speaker, ringer.
Program Keys: Assign functions (line appearances, speed dials, features) to programmable keys.

CAUTION! Do not place phone near heat sources or in direct sunlight.

Specifications

Display: Grayscale, adjustable contrast.
Network: Dual 10/100/1000 Mbps Ethernet ports with integrated switch.
Power: IEEE 802.3af PoE Class 2, or 48V DC external adapter.
Audio: Wideband audio (G.722), handset and speakerphone.
Protocols: SIP over TCP/UDP, RTP/RTCP, DHCP, DNS, HTTP/HTTPS.
Programmable Keys: Configurable for line, speed dial, call log, features.
Physical: Desk mountable, standard handset.
Operating Environment: 32°F to 104°F (0°C to 40°C), 10% to 95% humidity.

Controls and Settings

Access menus via the Settings button or navigation cluster. Front Buttons: Mute, Headset, Speakerphone, Hold, Volume controls, Navigation cluster.

Programmable Keys: Can be configured for line appearances, speed dials, call forwarding, conferencing, etc.

Settings Menu: User Preferences (language, contrast, audio settings), Call Features (forwarding, waiting), Network Configuration (view IP, DHCP), Admin Settings (requires password). Audio: Adjust volume for handset, speaker, ringer; select ringer melody.

Connecting Devices

Network: LAN port to switch. PC: PC port to computer NIC. Headset: 3.5mm jack.

Ensure phone is powered off or disconnected before making connections.
Use standard CAT5e or better Ethernet cables.
For headset use, configure audio path in phone settings.

Tip: Label cables for easier identification during maintenance.

Call Handling Features

Supports basic and advanced telephony features.

Make Call: Lift handset or press Speakerphone, dial number, press Dial softkey or #.
Answer Call: Lift handset, press Speakerphone, or press Answer softkey.
Hold: Press Hold button during active call.
Transfer: During call, press Transfer, dial target, press Transfer again.
Conference: During call, press Conference, dial participant, press Conference again to merge.
Call Forwarding: Configure via Features menu or programmable key.
Call Log: Access missed, received, placed calls via directory button.
Speed Dial: Assign numbers to programmable keys for one-touch dialing.

WARNING! Do not use handset cord to carry or pull the phone.

Accessibility Features

Visual Alerts: Flashing message waiting LED. Audio Alerts: Adjustable ringer volume and tone. High-Contrast Display: Adjustable display contrast for improved visibility.

Care & Cleaning

Disconnect power before cleaning. Use slightly damp, lint-free cloth. Do not use abrasive cleaners or sprays.

CAUTION! Avoid liquids near vents or openings. Keep handset and cords away from sharp objects.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked. For support, visit support.avaya.com or contact your authorized Avaya dealer. Copyright © Avaya Inc. All rights reserved.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power source	Check PoE switch or power adapter connection; ensure cable is functional.
No network registration	Network/DHCP	Check Ethernet cable; verify DHCP server is reachable; check SIP configuration.
No audio on calls	Volume settings/connections	Adjust handset/speaker volume; check handset cord connection; verify audio path setting.
Keys not responding	Phone lock/software	Check if phone is locked; reboot phone; reset to factory defaults if needed.
Poor call quality	Network issues	Check network congestion; verify QoS settings on network; test with direct connection.

Reset: Options > Admin Settings > Reset (may require admin password).

Service: Contact your system administrator or authorized Avaya service provider.