Avaya Phone 9608G User Manual

The Avaya 9608G IP Deskphone is a feature-rich business telephone supporting VoIP communications with a high-resolution grayscale display, integrated Gigabit Ethernet switch, multiple line appearances, and support for advanced call handling features. It is designed for use with Avaya IP Office and other compatible communication platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: High-resolution grayscale display, programmable feature buttons, Message Waiting Indicator, integrated headset port, Gigabit Ethernet switch, and support for Power over Ethernet (PoE).

Installation

Unpack and inspect contents. Place on stable desk surface.

1. Connect to Network: Plug Ethernet cable from your network switch into the LAN port on the phone.
2. Connect Computer (Optional): Plug an Ethernet cable from the PC port on the phone to your computer's network port.
3. Connect Handset: Plug the coiled handset cord into the jack labeled HANDSET on the phone.
4. Apply Power: Use either Power over Ethernet (PoE) from your network switch or connect the optional external power adapter to the DC IN port.

WARNING! Use only the approved Avaya power adapter. Ensure network cables are securely connected.

First-Time Setup

Power on the phone; it will attempt to boot and register with the IP telephony server.

1. Initial Boot: The phone will display a startup sequence and attempt to obtain an IP address via DHCP.
2. Check Registration: Once booted, the display should show your extension number or name if registration is successful.
3. Set Language: Press the Settings button (or navigate via the Options softkey) to set display language (default is ENGLISH).
4. Adjust Audio: Use the volume controls to set preferred levels for ringer, handset, and speaker.

CAUTION! Do not disconnect power during firmware updates. Contact your system administrator for network configuration.

Specifications

• Model: Avaya 9608G IP Deskphone.
• Protocols: SIP and Avaya proprietary (dependent on system configuration).
• Network: Dual 10/100/1000 Mbps Ethernet ports with integrated switch.
• Power: IEEE 802.3af PoE or external 48V DC power adapter.
• Audio: Wideband audio support (G.722), handset and built-in speakerphone.
• Display: Grayscale, 160 x 128 pixel graphical display.
• Programmable Buttons: Up to 6 line/feature buttons (configurable).
• Operating Environment: Standard office temperature and humidity.
• Compliance: FCC Part 15, Class B; CE marked.

Controls and Settings

Access features via the display softkeys, navigation cluster, and programmable buttons.

Front Panel: Display, Softkeys (below display), Navigation Cluster (4-way with center Select button), MUTE, HEADSET, Volume Controls, Handset.

Basic Settings Menu: Press the Settings button or the Options softkey. Navigate using the arrow keys. - User Preferences: Set ring tone, volume, display contrast, language. - Call Forwarding: Configure forward all calls, busy, or no answer. - Network Status: View IP address, MAC address, firmware version. - Reset: Restart the phone or restore factory defaults (requires admin password).

Connecting Devices

Network: LAN port for uplink, PC port for computer. Headset: 3.5mm jack on side/rear of phone.

1. Ensure phone is powered off or disconnected before adding/removing cables.
2. For headset use: Plug compatible headset into the 3.5mm jack. Press the HEADSET button to activate headset mode.
3. For PC connection: Use standard Ethernet cable from phone's PC port to computer's network interface card (NIC).

Tip: Use certified Cat5e or better cables for Gigabit Ethernet performance.

Basic Call Handling

Making, answering, and managing calls.

1. Make a Call: Lift handset or press Speaker. Dial number using the keypad. Press Dial softkey or wait for auto-dial.
2. Answer a Call: Lift handset, press Speaker, or press the Answer softkey next to the ringing line.
3. End a Call: Place handset on cradle, press Speaker button, or press the End Call softkey.
4. Hold: Press the Hold button or softkey to place a call on hold. Press the Resume softkey to retrieve.
5. Mute: Press MUTE button to turn off the microphone. Press again to resume.
6. Transfer: During a call, press Transfer. Dial the destination number. Press Transfer again to complete, or Cancel to return to original call.
7. Conference: During a call, press Conference. Dial the second party. When connected, press Conference again to merge all parties.

WARNING! Emergency calls (e.g., 911) may have specific routing requirements. Consult your system administrator.

Advanced Features

Speed Dial: Program frequently dialed numbers to a programmable button via the phone's settings or web interface. Call Logs: Access Missed, Received, and Placed calls lists via the Call Log softkey. Do Not Disturb (DND): Activate via softkey or settings to send calls directly to voicemail. Message Waiting Indicator: LED flashes when you have new voicemail. Access voicemail by pressing the Messages button or dialing your voicemail number.

Care & Cleaning

Disconnect power before cleaning. Use a soft, dry, lint-free cloth. For stubborn marks, dampen cloth slightly with water. Do not use abrasive cleaners, solvents, or sprays directly on the phone.

CAUTION! Never allow liquid to enter any openings on the phone. Keep away from excessive heat and humidity.

Regulatory Information

FCC Part 15: This device complies with part 15 of the FCC Rules. Operation is subject to the condition that this device does not cause harmful interference. Copyright © Avaya Inc. All rights reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. For technical support, contact your system administrator or visit support.avaya.com.

Troubleshooting

Reset: Options > Settings > Advanced > Reset. Choose "Restart" or "Factory Defaults" (latter erases all settings).

Service: Contact your system administrator or visit support.avaya.com. For hardware service, refer to your warranty terms.