The Avaya 9611G is a high-performance IP deskphone designed for enterprise environments, featuring a large graphical display, support for multiple lines, advanced telephony features, and integration with Avaya communication platforms. Below are key sections covering overview, installation, configuration, features, operation, and maintenance.
Key components: Large graphical display, programmable feature keys, speakerphone, headset port, Ethernet ports, and intuitive user interface.
| Feature | Description |
|---|---|
| Display | High-resolution graphical display with adjustable contrast |
| Programmable Keys | Configurable for speed dial, line appearances, or feature access |
| Speakerphone | Full-duplex for hands-free conversations |
| Headset Port | Standard 3.5mm jack for headset connectivity |
| Ethernet Ports | Two 10/100/1000 Mbps ports for network and PC connection |
| Power Options | Power over Ethernet (PoE) or external power adapter |
| Audio Quality | Wideband audio support for superior voice clarity |
| Security | Support for secure voice communication protocols |
| Firmware Updates | Remote upgrade capability via network |
| Language Support | Multiple language options for user interface |
Unpack and inspect contents. Ensure proper network infrastructure is in place.
WARNING! Use only approved power adapter. Ensure network cables are properly seated.
Front Panel: Display, soft keys, navigation cluster, dial pad, speakerphone button, volume controls, mute button.
Side/Rear: Headset jack, Ethernet ports (LAN and PC), power connector, handset connector.
Display Indicators: LED for message waiting, mute status, and line status.
Making a Call: Lift handset or press Speaker button, dial number, press Dial soft key or wait for auto-dial.
Answering a Call: Lift handset, press Speaker button, or press Answer soft key.
Ending a Call: Replace handset or press End Call button.
Volume Control: Use volume keys during a call to adjust speaker, handset, or ringer volume.
Mute: Press Mute button to toggle microphone on/off.
Hold: Press Hold button to place active call on hold.
Transfer: During a call, press Transfer, dial target number, press Transfer again to complete.
Conference: During a call, press Conference, dial second party, press Conference again to merge.
Call Forwarding: Configure via feature access codes or settings menu.
Speed Dial: Program frequently used numbers to programmable keys.
Voicemail: Access by pressing Messages button or dialing voicemail access number.
Access settings via phone menu or web interface (enter IP address in browser).
Tip: Contact system administrator for server-specific configuration parameters.
| Symptom | Possible Cause | Corrective Action |
|---|---|---|
| No power | Power source or cable | Check PoE switch or power adapter connection; ensure cable is functional. |
| No network connectivity | Network cable or settings | Verify Ethernet cable is connected; check IP configuration via phone menu. |
| No dial tone | Registration or line issue | Check phone registration status on server; verify line configuration. |
| Poor audio quality | Network or handset issue | Check network for packet loss; try different handset or headset. |
| Display issues | Contrast settings or fault | Adjust display contrast in settings; restart phone. |
Reset: Use settings menu to restart phone or restore factory defaults if needed.
Support: Contact Avaya support or your system administrator.
Unplug power before cleaning. Use slightly damp, lint-free cloth; avoid liquids and abrasive cleaners.
CAUTION! Do not use aerosol sprays or solvents. Keep away from excessive heat and moisture.
FCC Part 15: Class A digital device; complies with limits for commercial environments. CE marked for European compliance. For full compliance statements and warranty information, visit www.avaya.com. This product may be subject to local regulatory requirements upon installation and use.