Avaya Phone 9641G Manual

The Avaya 9641G is a high-performance IP deskphone designed for business communications, featuring a large color display, support for multiple lines and call appearances, integrated Gigabit Ethernet, Power over Ethernet (PoE), advanced telephony features, and compatibility with Avaya communication platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large color LCD display, Speakerphone, Handset, Volume controls, Programmable buttons, Navigation cluster, Headset jack, Ethernet ports.

Feature	Description
Display	Large color LCD with adjustable contrast and backlight
Speakerphone	Full-duplex for hands-free conversations
Handset	Standard handset with adjustable volume
Programmable buttons	Configurable for line appearances, speed dials, features
Navigation cluster	Directional keys and Select button for menu navigation
Headset jack	For connecting a headset (2.5mm or adapter)
Ethernet ports	Two 10/100/1000 Mbps ports (LAN and PC)
Power options	Power over Ethernet (PoE) or optional AC adapter
MUTE	Mutes microphone during a call
VOLUME	Adjusts handset, speaker, ringer, and headset volume

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use Ethernet cable from switch to phone's LAN port.
Connect PC: Use second Ethernet cable from phone's PC port to computer.
Connect handset: Plug coiled handset cord into handset jack.
Power the phone: Use PoE from switch or connect optional AC adapter.

WARNING! Use only approved power sources. Ensure cables are securely connected to avoid damage.

First-Time Setup

Phone will boot and attempt to register with the communication server.

Check registration: Look for extension number and "Registered" status on display.
Set language: Press Settings button, navigate to User Preferences > Language.
Adjust display: In Settings, adjust contrast, backlight timeout, and screen saver.
Set date and time: Usually synchronized from server; verify in Settings.
Program buttons: Use Admin settings or web interface to assign functions.

CAUTION! Do not unplug during boot process. Contact administrator for network settings.

Specifications

Display: Large color graphical LCD.
Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE.
Audio: Wideband audio support, acoustic echo cancellation.
Telephony: Support for multiple lines/call appearances, SIP protocol.
Buttons: 24 programmable feature buttons, fixed function keys.
Connectors: Two RJ45 Ethernet, handset (RJ9), headset (2.5mm), AC power.
Power Source: 802.3af PoE (Class 2) or 48V DC adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menus via the Settings button or navigation cluster. Fixed Keys: MUTE, VOLUME UP/DOWN, HEADSET, SPEAKER, HOLD, CONFERENCE, TRANSFER, REDIAL, MESSAGE.

Display Softkeys: Context-sensitive functions shown on screen.

Settings Menu: User Preferences (Language, Display, Audio, Ring Tones), Call Features (Forwarding, Do Not Disturb), Admin (Network, Button Programming). Audio: Adjust volume for ringer, handset, speaker, headset. Display: Adjust contrast, backlight, screen saver.

Connecting Devices

Network: LAN port to switch. PC: PC port to computer NIC. Headset: 2.5mm plug to headset jack.

Ensure phone is powered off before connecting cables.
Match cables to correct ports (Ethernet to RJ45, handset to RJ9).
For headset use, may require adapter (2.5mm to 3.5mm).

Tip: Use quality CAT5e or CAT6 cables for Gigabit Ethernet performance.

Advanced Call Features

Supports standard and advanced telephony features.

Make a call: Lift handset or press SPEAKER, dial number.
Answer a call: Lift handset, press SPEAKER, or press corresponding line button.
Hold: Press HOLD button during a call.
Transfer: Press TRANSFER, dial target, press TRANSFER again or hang up.
Conference: Press CONFERENCE, dial first party, press CONFERENCE again to connect.
Call Forwarding: Access via Settings or press predefined button.
Do Not Disturb: Activate to send calls directly to voicemail.
Voicemail: Press MESSAGE button or dial voicemail access number.

WARNING! Do not use excessive force on buttons or handset cord.

Accessibility Features

Visual Alert: Flashing LED for incoming calls. Audio: Adjustable ringer volume and tone. Hearing Aid Compatible: Handset is HAC rated. Large Text: Adjustable display font size in settings.

Care & Cleaning

Unplug power and network cables before cleaning. Use a soft, slightly damp cloth. Do not use abrasive cleaners or sprays.

CAUTION! Avoid getting moisture into openings. Never submerge any part of the phone.

Regulatory Information

FCC Part 15 & 68: Complies with rules for digital devices and telephone equipment. Industry Canada CS-03. Ringer Equivalence Number (REN): 0.8B. For technical support and documentation, visit support.avaya.com or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power source/connection	Check PoE switch or AC adapter; ensure Ethernet cable is securely plugged in.
Not registered	Network/server issue	Check network cables; verify switch port; contact administrator for server status.
No dial tone	Line configuration	Check if line button is selected; verify registration; contact administrator.
Poor audio quality	Network/connection	Check cable quality; ensure proper network QoS settings; adjust volume.
Button not working	Programming	Verify button assignment in Admin settings; reset to default if needed.

Reset: Settings > Admin > Reset Options (restart, factory reset).

Service: Contact your system administrator or visit support.avaya.com.