Installation Guide
Tools Needed:
- Network cable tester
- Phillips screwdriver
- Ethernet cables (Cat5e or higher)
- Power adapter (if not PoE)
- Mounting bracket (for wall installation)
Step-by-Step Installation
- Choose Installation Location: Select a location near network connection with adequate ventilation and accessibility.
- Unpack and Inspect: Remove all packaging materials and check for any visible damage to the phone unit.
- Network Connection: Connect the Ethernet cable from the network port to your network switch or router.
- Power Connection: Connect power adapter if not using Power over Ethernet (PoE), or ensure PoE switch is properly configured.
- Handset and Cables: Connect the handset cord to the designated port and secure all cable connections.
- Power On: Press the power button and wait for the phone to boot up completely.
- Configuration: Follow on-screen prompts to configure network settings and extension number as provided by your administrator.
- Test Functionality: Make a test call to verify audio quality and all basic functions are working properly.
Specifications
| Model Series | J100 Series |
| Type | IP Business Telephone |
| Color | Black / Charcoal Gray |
| Display | 3.5" Color LCD, 320x240 pixels |
| Network Interface | Dual 10/100/1000 Mbps Ethernet ports |
| Power Options | PoE (802.3af) or AC adapter |
| Audio Codecs | G.711, G.729, G.722, Opus |
| Protocol Support | SIP, H.323, UNIStim |
| Power Requirements | 48V DC, 0.3A (PoE Class 2) |
| Dimensions (HxWxD) | 22 x 20 x 12 cm |
| Weight | 1.2 kg |
| Operating Temperature | 0°C to 40°C |
| Humidity Range | 10% to 90% non-condensing |
Warranty Information
- Standard Warranty: 1 year parts and labor
- Extended Warranty: Available up to 5 years
- Support Coverage: 24/7 technical support available
For warranty service, contact Avaya Support at 1-888-242-9191 or visit Avaya.com/support
Key Features
HD Voice Quality
Wideband audio support with noise cancellation technology delivers crystal-clear voice quality for professional communications.
Dual Ethernet Ports
Built-in network switch allows daisy-chaining to connect your computer without needing an additional network drop.
Programmable Keys
24 programmable line/feature keys with customizable labels for quick access to frequently used functions and extensions.
Integrated Bluetooth
Connect wireless headsets or mobile devices for enhanced mobility and flexible communication options.
Power over Ethernet
Simplified installation with single cable for both power and data connectivity, reducing clutter and installation time.
XML Applications
Support for custom XML applications allowing integration with business systems and workflow automation.
Call Management Features
Call Forwarding
Automatically redirect incoming calls to another extension or external number based on predefined rules.
Conference Calling
Host multi-party conference calls with up to 6 participants directly from your desk phone.
Call Recording
One-touch call recording for compliance, training, or quality assurance purposes.
Do Not Disturb
Temporarily silence incoming calls while allowing important calls through based on priority settings.
Speed Dial
Program up to 99 speed dial entries for quick access to frequently called numbers.
Call Park/Retrieve
Park calls and retrieve them from any other phone in the system for maximum flexibility.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone won't power on | Power issue, faulty cable, PoE not enabled | Check power source, try different cable, verify PoE switch settings |
| No dial tone | Network issue, incorrect configuration, registration failure | Check network connectivity, verify SIP credentials, restart phone |
| Poor audio quality | Network congestion, codec mismatch, faulty handset | Check network QoS settings, verify codec configuration, test with different handset |
| Display not working | Loose connection, software issue, hardware failure | Check display cable, restart phone, perform factory reset if needed |
| Cannot make external calls | Outbound route issue, trunk configuration, dial plan | Verify outbound routing rules, check trunk status, review dial plan configuration |
| Buttons not responding | Software freeze, hardware issue, configuration error | Restart phone, check for firmware updates, perform factory reset |
Common Error Codes
- No Service: Network connectivity issue - Check Ethernet connection and network settings
- Registration Failed: SIP configuration error - Verify username, password, and server address
- DHCP Failed: Network configuration issue - Check DHCP server or configure static IP
- Audio Path Failed: Audio configuration problem - Check codec settings and network QoS
- Provisioning Error: Configuration server issue - Verify provisioning server URL and credentials
- Memory Full: Phone memory exceeded - Clear call logs or reset to factory defaults
Manual Downloads
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IP Office Premium Edition
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IP Office Executive Edition
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