Avaya Phone J139 Manual

The Avaya J139 is a business IP deskphone featuring a high-resolution color display, support for up to 12 programmable line/feature keys, integrated Gigabit Ethernet, PoE support, HD voice quality, and compatibility with Avaya IP Office and Aura Communication Manager platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color display, programmable keys, handset, Ethernet ports, power adapter.

Feature	Description
Display	High-resolution color LCD with adjustable contrast
Programmable Keys	12 configurable line/feature keys with LED indicators
Handset	Wideband HD handset for superior audio quality
Ethernet Ports	Two 10/100/1000 Mbps ports with integrated PoE support
Headset Port	3.5mm jack for optional headset connection
Power	External power adapter or IEEE 802.3af PoE
Volume Controls	Dedicated buttons for handset, speaker, ringer
Navigation Keys	Four-way navigation cluster with select button
Mute	LED-indicated mute button for privacy
Message Waiting Indicator	LED for visual message notification

Installation

Unpack and inspect contents. Place on stable surface.

Connect to network: Use Ethernet cable from switch/router to LAN port.
Connect computer (optional): Use second Ethernet port for PC connection.
Connect handset: Plug coiled cord into handset jack.
Connect power: Use power adapter or ensure PoE is enabled on switch.

WARNING! Use only approved power adapter. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow initialization process.

Network configuration: Phone obtains IP address via DHCP (default).
Server registration: Enter server IP address if not auto-discovered.
Extension configuration: Administrator assigns extension number.
User preferences: Set language, time format, ring tones.

CAUTION! Do not disconnect during firmware upgrade. Ensure stable network connection.

Specifications

Display: 3.5-inch color LCD, 320 x 240 pixels.
Network: Dual 10/100/1000 Mbps Ethernet with PoE (802.3af).
Audio: HD voice wideband (50Hz - 7kHz), Acoustic Echo Cancellation.
Protocols: SIP, H.323, Avaya proprietary protocols.
Programmable Keys: 12 physical keys with dual-color LEDs.
Power Consumption: 3.5W typical, 5W maximum.
Operating Temperature: 0°C to 40°C (32°F to 104°F).
Supported Platforms: Avaya IP Office, Aura Communication Manager.

Controls and Settings

Access menu via Settings button. Front Panel: Handset, display, programmable keys, navigation cluster.

Basic Controls: Volume buttons, Mute, Headset, Speakerphone, Hold, Transfer, Conference.

Display Settings: Contrast, brightness, backlight timeout. Audio Settings: Ring tone selection, volume levels for handset, speaker, ringer. Network Settings: IP configuration, VLAN settings, QoS. Programmable Keys: Configure as line appearances, speed dials, or feature access.

Connecting Devices

Network: LAN port to switch. Computer: PC port to computer. Headset: 3.5mm jack.

Turn off phone before connecting additional devices.
Match cables to ports (Ethernet to LAN, handset to handset jack).
Verify connections are secure.

Tip: Use Cat5e or better Ethernet cables for Gigabit performance.

Advanced Call Features

Supports standard and advanced telephony features.

Make call: Lift handset or press Speakerphone, dial number.
Answer call: Lift handset, press Speakerphone, or press flashing line key.
Hold: Press Hold button during active call.
Transfer: Press Transfer, dial target, press Transfer again.
Conference: Press Conference, dial participant, press Conference to join.
Call Forwarding: Configure via menu or feature codes.
Speed Dial: Program frequently dialed numbers to programmable keys.
Call Logs: Access missed, received, and dialed calls via display.

WARNING! Emergency calls may require direct line access. Verify with administrator.

Accessibility Features

Visual Alerts: Flashing LEDs for incoming calls. Audio Adjustments: Separate volume controls for handset, speaker, ringer. High-Contrast Display: Adjustable contrast settings. TTY Compatible: When used with compatible TTY device.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth for exterior; dry immediately.

CAUTION! Do not use abrasive cleaners or solvents. Keep liquids away from openings.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked for European compliance. Industry Canada ICES-003. For support, visit www.avaya.com/support or contact your authorized Avaya dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power connection	Check power adapter/PoE; ensure cable is secure.
No network connection	Ethernet cable/configuration	Verify cable connection; check switch port; confirm IP settings.
No dial tone	Registration issue	Check server connectivity; verify extension configuration.
Poor audio quality	Network/device issues	Check network QoS settings; verify handset connection.
Keys not responding	Software/firmware	Restart phone; contact administrator for firmware update.

Reset: Press and hold # key during boot for factory reset (erases all settings).

Service: Contact authorized Avaya dealer or visit www.avaya.com/support