Avaya Phone J169 Manual

The Avaya J169 is a business IP telephone designed for enterprise environments, featuring a high-resolution color display, support for multiple lines, advanced call handling features, PoE (Power over Ethernet) capability, and integration with Avaya communication platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Handset, Speakerphone, Programmable buttons, Ethernet ports, Headset jack.

Feature	Description
Display	High-resolution color LCD with adjustable contrast
Handset	Full-duplex speakerphone with noise cancellation
Programmable buttons	Configurable for line appearances, speed dial, features
Ethernet ports	Two 10/100/1000 Mbps ports (LAN and PC)
Headset jack	3.5mm jack for wired headset connection
Power	PoE (802.3af) or optional AC power adapter
Volume controls	Separate controls for handset, speaker, ringer
Message Waiting Indicator	LED for voicemail notification
Hold button	Places active call on hold
Conference button	Initiates conference calls

Installation

Unpack and inspect contents. Place on stable surface.

Connect to network: Use Ethernet cable from switch to phone's LAN port.
Connect PC: Use second Ethernet cable from phone's PC port to computer.
Connect handset: Plug coiled handset cord into handset jack.
Power connection: Use PoE from switch or connect AC power adapter.

WARNING! Use only approved power sources. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone obtains IP address via DHCP (default).
Server configuration: Enter communication server IP address if required.
Extension setup: Configure extension number and authentication.
Feature configuration: Set up voicemail, call forwarding, other features.

CAUTION! Handle with care; avoid dropping or exposing to liquids.

Specifications

Display: 3.5-inch color LCD, 320 x 240 pixels.
Network: 10/100/1000 Mbps Ethernet, PoE 802.3af.
Audio: Wideband audio support, HD Voice capable.
Protocols: SIP, H.323, Avaya proprietary protocols.
Buttons: 24 programmable feature buttons.
Supported features: Call hold, transfer, conference, forward, voicemail.
Power Source: PoE or 48V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via Settings button. Front Panel: Volume controls, Mute, Headset, Speakerphone, Navigation cluster.

Display: Shows call information, menus, messages. Softkeys: Context-sensitive functions below display.

Settings: Time/Date, Display contrast, Ring tones, Audio settings, Network configuration. Features: Speed dial programming, Call log, Directory, Voicemail access.

Connecting Devices

Network: LAN port to switch. PC: PC port to computer. Headset: 3.5mm jack.

Turn off devices before connecting cables.
Use Cat5e or better Ethernet cables.
For headset use, ensure compatibility with phone system.

Tip: Label cables for easy identification during maintenance.

Advanced Call Features

Supports enterprise call handling features.

Call Transfer: Press Transfer, enter destination, press Transfer again.
Conference: Press Conference, call first party, press Conference again, call second party.
Call Forward: Access call forward menu, set conditions (always, busy, no answer).
Voicemail: Press Messages button or dial voicemail access number.
Speed Dial: Program frequently dialed numbers to feature buttons.
Call Log: View missed, received, and dialed calls.
Do Not Disturb: Activate to send calls directly to voicemail.
Headset Operation: Toggle between handset and headset mode.

WARNING! Do not use damaged headsets. Ensure proper headset impedance matching.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Separate volume controls for ringer, handset, speaker. Text Size: Adjustable display font size.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth; no abrasive cleaners.

CAUTION! Do not spray liquids directly on phone. Keep away from excessive heat.

Regulatory Information

FCC Part 15: Class A digital device; complies with interference limits for business environments. Copyright © Avaya Inc. All rights reserved. For support, visit www.avaya.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display	Power issue	Check PoE switch or power adapter connection.
No dial tone	Network/configuration	Verify network connection and server configuration.
Poor audio quality	Network/device	Check network QoS settings; test with different handset.
Buttons not responding	Software/firmware	Reset phone; check for firmware updates.
Cannot access features	Configuration	Verify feature programming with system administrator.

Reset: Settings > Advanced > Reset to factory defaults.

Service: Contact system administrator or Avaya support.