Avaya Phone Manual 1416 Model

The Avaya 1416 Digital Deskphone is a professional business telephone designed for use with Avaya communication systems. It features a 16-character backlit display, 16 programmable line/feature keys, integrated speakerphone, headset support, and support for multiple call appearances. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: Handset, Base Unit, Display, Programmable Keys, Volume Controls, Headset Jack, Message Waiting Indicator.

Installation

Unpack and inspect contents. Place on a stable, flat surface.

1. Connect to Network: Plug the telephone line cord into the wall jack and the LINE port on the phone.
2. Connect Handset: Attach the coiled handset cord to the handset and the HANDSET port.
3. Connect Power: Plug the AC power adapter into the phone and a standard 120V AC outlet.
4. Optional Headset: Plug a compatible headset into the headset jack.

WARNING! Use only the provided power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on the phone; the display will light up and show initialization messages.

1. Extension Assignment: Your system administrator will assign your extension number.
2. Set Date/Time: Usually configured automatically by the phone system.
3. Program Keys: Use the ADMIN menu or system administration software to assign functions to programmable keys.
4. Adjust Settings: Set personal preferences for ringer type, volume levels, and display contrast.

CAUTION! Do not attempt to reprogram system-level settings without administrator guidance.

Specifications

• Model: Avaya 1416 Digital Deskphone.
• Display: 16-character, 2-line backlit LCD.
• Keys: 16 programmable line/feature keys, 12 fixed function keys.
• Audio: Wideband audio support, integrated speakerphone, headset capable.
• Ports: LINE, HANDSET, HEADSET (2.5mm), AC power.
• Power: 48V DC via AC power adapter (included).
• Compatibility: Designed for Avaya IP Office and other Avaya communication systems.
• Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menus via the NAVIGATION arrow keys and the OK/SELECT button. Fixed Keys: MUTE, HOLD, TRANSFER, CONFERENCE, VOLUME UP/DOWN, HEADSET, SPEAKER.

Display Softkeys: Functions change based on context (e.g., More, Exit, Save).

Settings Menu: Access via the MENU key. Options include Ringer Settings (type, volume), Display (contrast, timeout), Call Preferences (auto answer, forward), System Information. Key Programming: Assign Speed Dial, Line Appearance, or Feature Access (e.g., Call Pickup) to programmable keys.

Connecting Devices

Network: Standard RJ-45 cable to wall jack. Headset: 2.5mm plug to headset jack.

1. Ensure the phone is powered off before connecting cables.
2. Match cable connectors to correct ports (LINE for network, HANDSET for handset).
3. For headsets, use Avaya-approved models for optimal compatibility.

Tip: Use a surge protector for the power connection to protect against voltage spikes.

Using Phone Features

Supports standard telephony features and system-specific functions.

1. Make a Call: Lift handset or press SPEAKER, dial number, or press a programmed Speed Dial key.
2. Answer a Call: Lift handset, press SPEAKER, or press the flashing line key.
3. Hold: Press HOLD button. Press the held line key to retrieve.
4. Transfer: Press TRANSFER, dial target number, announce call, press TRANSFER again to complete.
5. Conference: During a call, press CONFERENCE, dial next party, press CONFERENCE again to connect all.
6. Voicemail: Press the MESSAGE key or dial your voicemail access number.
7. Call Forwarding: Activate via menu or feature code (e.g., *72).
8. Redial: Press the REDIAL key or use the last number redial feature.

WARNING! Do not use liquids or abrasive cleaners on the phone. Keep food and drink away.

Accessibility Features

Ringer Volume/Type: Adjustable for hearing needs. Display Contrast: Can be increased for better visibility. Headset Mode: Allows hands-free operation. TTY Compatibility: Consult your system administrator for TTY setup options.

Care & Cleaning

Unplug power before cleaning. Use a soft, dry cloth to wipe the casing and handset. For stubborn marks, dampen cloth slightly with water only.

CAUTION! Do not use chemical cleaners, aerosols, or abrasives. Never spray liquid directly onto the phone.

Regulatory Information

FCC Part 15 & 68: Complies with rules for digital devices and telephone equipment. This device may not cause harmful interference and must accept any interference received. Industry Canada ICES-003 compliant. For detailed compliance statements, refer to the Regulatory Compliance guide included with the product or contact Avaya support. Copyright © Avaya Inc. All rights reserved.

Troubleshooting

Reset: Unplug power for 30 seconds, then reconnect. For factory reset (clears all settings), consult administrator.

Service: Contact your system administrator or Avaya support. Do not open the unit; no user-serviceable parts inside.