Avaya Phone Manual 18D

The Avaya Phone 18D is a professional digital desk phone designed for office environments, featuring a clear LCD display, multiple line appearances, programmable function keys, speakerphone, headset support, and integration with Avaya communication systems. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: LCD display with backlight, Handset, Programmable keys, Speaker, Volume controls, Headset jack, Message Waiting Indicator.

Feature	Description
LCD Display	2-line display with backlight for call information
Programmable Keys	18 programmable keys for speed dial, line appearances, or features
Speakerphone	Full-duplex speakerphone for hands-free conversation
Headset Jack	For connecting a headset (2.5mm or RJ9)
Volume Controls	Separate controls for handset, speaker, and ringer
Message Waiting Indicator	LED indicator for voicemail messages
HOLD	Places active call on hold
TRANSFER	Transfers call to another extension
CONFERENCE	Sets up conference calls
MUTE	Mutes microphone during a call

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use the provided Ethernet cable to connect the phone to the LAN port.
Connect power: Use the power adapter or Power over Ethernet (PoE) if supported.
Connect handset: Plug the handset cord into the handset jack.
Connect headset (optional): Plug headset into the headset jack.

WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; follow system prompts.

Network registration: Phone will attempt to register with the Avaya communication server.
Set user preferences: Use the menu to set language, time format, and ring tones.
Program keys: Assign functions (speed dial, line keys) via the system administrator or phone menu.
Test features: Make a test call to verify audio quality and features.

CAUTION! Do not unplug during initialization. Contact system administrator for configuration.

Specifications

Display: 2-line LCD with backlight.
Keys: 18 programmable feature keys.
Audio: Wideband audio support, adjustable volume controls.
Connections: Ethernet (10/100 Mbps), handset jack, headset jack, power input.
Power: 48V DC via power adapter or IEEE 802.3af PoE.
Supported Protocols: SIP, H.323 (depending on configuration).
Operating Temp: 32°F to 104°F (0°C to 40°C).
Compliance: FCC Part 68, UL/CSA listed.

Controls and Settings

Access menu via MENU button. Navigation: Use arrow keys and SELECT.

Basic Controls: Handset lift, SPEAKER, MUTE, HOLD, VOLUME up/down.

Settings: User Preferences (language, ring tone, display contrast). Programmable Keys: Assign via menu or system admin. Audio Settings: Adjust handset, speaker, ringer volume. Network Settings: Configure IP address, subnet, gateway (usually auto). System: Reset to defaults, firmware update.

Connecting Devices

Network: Ethernet cable to LAN. Handset: Standard telephone cord. Headset: Compatible headset to headset jack.

Ensure phone is powered off before connecting devices.
Connect Ethernet cable to the network port on the phone and to the network jack.
Connect handset cord securely.
For headset, plug into headset jack and enable via menu or dedicated key.

Tip: Use certified cables for optimal performance.

Advanced Call Features

Supports call hold, transfer, conference, forward, and more.

Make call: Lift handset or press SPEAKER, dial number.
Hold: Press HOLD to place call on hold; press again or resume key to retrieve.
Transfer: Press TRANSFER, dial target number, announce call, press TRANSFER again to complete.
Conference: Press CONFERENCE, dial first party, press CONFERENCE again to join.
Call Forward: Program via menu or system admin to forward calls to another number.
Speed Dial: Program keys for one-touch dialing.
Redial: Press REDIAL to call last dialed number.

WARNING! Do not use excessive force on keys. Follow company call policy.

Accessibility Features

Volume Boost: Increase handset/speaker volume for hearing impaired. Visual Alerts: Flashing LED for incoming calls. TTY Compatible: Works with teletype devices.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth for exterior; dry thoroughly.

CAUTION! Do not use abrasive cleaners or solvents. Keep liquids away from openings.

Regulatory Information

FCC Part 68: Registered for connection to the telephone network. Complies with applicable standards. Copyright © Avaya Inc. All rights reserved. For support, visit www.avaya.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power source	Check power adapter/PoE; ensure cable is connected securely.
No dial tone	Network/configuration	Check Ethernet connection; verify phone is registered with system.
Poor audio quality	Cables/settings	Check handset/headset connections; adjust volume; test with another handset.
Keys not working	Software/mechanical	Reset phone; check for debris under keys; contact admin for reprogramming.
Cannot transfer calls	System configuration	Verify transfer feature is enabled; follow correct transfer procedure.

Reset: Menu > Settings > System > Reset to Factory Defaults (use caution).

Service: Contact system administrator or Avaya support at www.avaya.com/support.