Avaya Phone Manual 2410

The Avaya 2410 is a digital telephone designed for use with Avaya communication systems, featuring a 24-character display, 24 programmable buttons, speakerphone, headset compatibility, and support for multiple lines and call appearances. It provides essential business telephony functions including call handling, conferencing, messaging, and system integration. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Handling 8. Programmable Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Digital telephone set, Handset, Line/Feature buttons, Display, Volume controls, Speakerphone, Headset jack.

Feature	Description
Display	24-character backlit LCD for call information and prompts
Programmable Buttons	24 buttons for line/feature assignment
Speakerphone	Full-duplex hands-free communication
Headset Jack	For hands-free operation with compatible headset
Volume Controls	Adjustable for ringer, speaker, and handset
Message Waiting Indicator	LED for voice messages
Mute	Temporarily turns off microphone
Hold	Places active call on hold
Conference	Allows multi-party calls
Transfer	Transfers calls to another extension

Installation

Unpack and inspect contents. Place on stable surface near power outlet.

Connect to system: Plug telephone line cord into wall jack or system module.
Connect handset: Attach coiled cord to handset and base.
Connect headset: Plug into headset jack if required.
Connect power: Use provided power adapter if required by system.

WARNING! Use only approved power adapter. Ensure connections are secure before powering on.

First-Time Setup

Power on phone; follow system initialization prompts.

Set date/time: Admin menu or system synchronization.
Program extension number: Configure via system administrator.
Adjust volume: Use volume controls for ringer, speaker, handset.
Set ring tone: Select from available patterns in settings.
Program buttons: Assign lines or features to programmable buttons.

CAUTION! Do not disassemble phone. Refer configuration to qualified technician.

Specifications

Model: Avaya 2410 Digital Telephone.
Display: 24-character LCD with backlight.
Buttons: 24 programmable line/feature buttons.
Audio: Speakerphone, handset, headset support.
Compatibility: Avaya communication systems (e.g., IP Office, Aura).
Connections: Digital line port, headset jack, power adapter port.
Power Source: System powered or external adapter (as required).
Operating Temp: Standard office environment.

Controls and Settings

Access features via button presses and display prompts. Front Panel: Handset, Speaker, Mute, Hold, Volume controls, Programmable buttons.

Key Functions: Redial, Transfer, Conference, Drop, Message, Hold, Mute.

Settings: Ringer volume/pattern, Display contrast, Button programming, Headset mode, Date/time. Admin: System password (default varies), extension configuration, feature enable/disable.

Connecting Devices

System: Digital line to wall jack. Headset: Standard 2.5mm or RJ9 jack. Power: Adapter if required.

Ensure system is powered off before connecting phone.
Match cords to correct ports (line, handset, power).
Verify system compatibility before installation.

Tip: Label cables for easy identification during maintenance.

Advanced Call Handling

Supports multiple lines, call waiting, conferencing.

Make call: Lift handset or press Speaker, dial number.
Answer call: Press flashing button or lift handset.
Hold: Press Hold button; resume by pressing same button.
Transfer: Press Transfer, dial extension, announce, complete transfer.
Conference: Press Conference, dial first party, press Conference again, dial second party.
Call Park: Park call for retrieval from another extension.
Call Pickup: Answer calls ringing at another extension.
Redial: Press Redial for last dialed number.

WARNING! Do not use phone during electrical storms. Use headset for prolonged calls.

Programmable Features

Button Programming: Assign lines, speed dials, features. Speed Dial: Store frequently dialed numbers. Do Not Disturb: Temporarily block incoming calls. Call Forwarding: Redirect calls to another number.

Care & Cleaning

Unplug from power before cleaning. Use slightly damp cloth; avoid liquids entering openings.

CAUTION! Do not use abrasive cleaners or solvents. Keep away from excessive heat and humidity.

Regulatory Information

FCC Part 68: Registered telephone equipment; complies with applicable standards. Copyright © Avaya Inc. All rights reserved. For support, visit www.avaya.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No dial tone	Line/power issue	Check line connection; ensure system is powered; contact administrator.
Display blank	Power/contrast	Check power source; adjust display contrast in settings.
Buttons not working	Programming/system	Re-program buttons; reset phone; check system configuration.
No incoming calls	Do Not Disturb/forwarding	Disable Do Not Disturb; check call forwarding settings.
Poor audio quality	Connections/handset	Check handset cord; clean handset ports; test with headset.

Reset: Unplug power and line, wait 30 seconds, reconnect.

Service: Contact system administrator or Avaya support.