Avaya Phone Manual 9508

The Avaya 9508 is a digital deskphone designed for use with Avaya communication systems, featuring a large display, programmable line/feature keys, speakerphone, headset support, and integration with enterprise telephony features. It supports standard telephony functions, call handling, and system-specific configurations. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large backlit display, programmable line/feature keys, speakerphone, headset jack, volume controls, navigation cluster, and message waiting indicator.

Feature	Description
Display	Large backlit LCD for call information and menus
Programmable Keys	Configurable for line appearances, speed dial, or features
Speakerphone	Full-duplex hands-free communication
Headset Jack	For use with compatible headsets (modular connector)
Volume Controls	Separate controls for handset, speaker, and ringer
Navigation Cluster	Arrow keys and select button for menu navigation
Message Waiting Indicator	LED for voice messages
MUTE	Mutes microphone during a call
HOLD	Places active call on hold
CONFERENCE	Sets up multi-party conference calls

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use the provided Ethernet cable to connect the phone to the LAN port (marked with network symbol).
Connect handset: Plug the coiled handset cord into the handset jack on the phone and the handset.
Connect power: Use the provided power adapter or ensure Power over Ethernet (PoE) is available.
Power on the phone.

WARNING! Use only approved power adapters. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; follow on-screen prompts and system provisioning.

Network registration: Phone will attempt to register with the communication server automatically.
Set user preferences: Use the Options menu to set language, date/time, ring tones.
Program keys: Assign line appearances or features to programmable keys via administrator or user menu.
Test basic functions: Make a test call to verify audio and feature operation.

CAUTION! Do not disconnect during firmware updates. Contact system administrator for configuration.

Specifications

Display: Backlit graphical LCD.
Telephony Protocols: Supports digital protocols for Avaya systems.
Audio: Wideband audio support, adjustable volume controls.
Connections: Ethernet port, handset jack, headset jack, optional power adapter input.
Power: 48V DC via Power over Ethernet (PoE) or external power adapter.
Supported Features: Call hold, transfer, conference, forward, speed dial, call logging.
Operating Environment: Standard office temperature and humidity.
Compliance: FCC Part 68, UL/CSA listed.

Controls and Settings

Access menus via the Options softkey or dedicated Menu button. Front Panel: Handset, speakerphone, volume keys, navigation cluster, programmable keys.

Softkeys: Context-sensitive for call actions and menu navigation.

Call Handling: ANSWER, RELEASE, HOLD, TRANSFER, CONFERENCE. Settings: Options menu for user preferences (ringer type, display contrast, date/time). Admin: System-specific configuration via administrator menu or web interface (if enabled).

Connecting Devices

Network: Ethernet cable to LAN. Handset: Standard RJ-9 connector. Headset: Modular jack for headset use.

Ensure phone is powered off before connecting devices.
Match connectors (e.g., RJ-45 to network port).
For headset use, may require adapter and configuration in phone settings.

Tip: Use Cat5e or better Ethernet cable for reliable network connection.

Advanced Call Features

Supports standard and advanced telephony features.

Call Transfer: Press TRANSFER, dial target number, press TRANSFER again or hang up.
Conference: Press CONFERENCE, dial first party, press CONFERENCE again to connect.
Call Forward: Access via Feature menu or dial codes (e.g., *72).
Speed Dial: Program keys for one-touch dialing via Options menu.
Call Log: View missed, received, and placed calls via the Call Log softkey.
Do Not Disturb (DND): Activate via Feature menu to silence ringer.

WARNING! Feature availability depends on system configuration. Consult administrator.

Accessibility Features

Visual Alerts: Flashing message waiting LED. Audio: Adjustable ringer volume and tone. TTY Compatibility: May support TTY devices with proper adapter (check system configuration).

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth; do not use liquids or aerosols directly on phone.

CAUTION! Avoid abrasive cleaners. Keep liquids away from openings.

Regulatory Information

FCC Part 68: Registered for connection to the telephone network. Complies with applicable standards for digital devices. Copyright and trademarks owned by Avaya Inc. For technical support, contact your system administrator or visit support.avaya.com.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power source	Check PoE switch or power adapter connection; ensure cable is secure.
No dial tone	Line configuration	Verify line is assigned and active; contact administrator.
Poor audio quality	Connections/network	Check handset/headset cords; ensure network quality is sufficient.
Keys not responding	Phone lock/software	Check for key lock feature; restart phone; contact administrator.
Not registering	Network settings	Verify IP configuration; check VLAN settings; contact administrator.

Reset: May require administrator intervention or hardware reset (consult manual).

Service: Contact your system administrator or Avaya support.