Avaya Phone Manual 9608 Voicemail Setup

The Avaya 9608 IP Phone is a business-grade desk phone featuring a high-resolution display, programmable keys, and integrated support for voice messaging services. This guide details the setup, configuration, and operation of the voicemail feature, including accessing messages, recording greetings, managing settings, and troubleshooting common issues. Below are key sections for features, initial setup, configuration, operation, and support.

Features at a Glance

Key components: High-resolution display, Message Waiting Indicator (MWI) light, programmable feature keys, headset jack, Ethernet ports, and integrated voicemail access.

Initial Setup & Connection

Unpack and inspect contents. Connect phone to network and power.

1. Connect Network: Plug Ethernet cable from switch into LAN port on phone.
2. Connect PC (optional): Use PC port to connect computer for pass-through networking.
3. Connect Power: Use provided power adapter or Power over Ethernet (PoE).
4. Wait for Boot: Phone will initialize and register with the IP Office or Communication Manager system.
5. Verify Registration: Check for dial tone and display showing extension number.

WARNING! Use only approved power adapters. Ensure network cables are securely connected.

Voicemail Configuration

Initial voicemail setup requires system administrator provisioning and user personalization.

1. Mailbox Creation: Administrator must assign a voicemail mailbox to your extension.
2. First-Time Access: Dial voicemail access number (e.g., *17 or a programmed speed dial) or press Voicemail key.
3. Set Up Password: Follow prompts to create a secure PIN (typically 4-10 digits).
4. Record Name Announcement: Record your name for caller identification.
5. Record Greeting: Record a standard greeting (e.g., "You've reached [Your Name]. Please leave a message.").
6. Configure Settings: Set message length, notification preferences, and greeting schedules.

CAUTION! Choose a PIN that is not easily guessed. Do not use sequential or repeated digits.

Specifications

• Phone Model: Avaya 9608 IP Phone.
• Voicemail System: Integrated with Avaya IP Office or Aura Messaging.
• Display: High-resolution grayscale or color display.
• Audio: Wideband audio support for clear playback and recording.
• Message Storage: System-dependent capacity (typically 30+ minutes).
• Access Methods: On-phone key, dial-in number, remote access.
• Supported Formats: Standard telephony audio encoding (G.711, G.729).
• Power Source: 100-240V AC adapter or IEEE 802.3af PoE.
• Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Navigation

Access voicemail menu via dedicated key or dialing access code. Navigate using soft keys, arrow keys, and dial pad.

Key Functions: Voicemail key (envelope icon), Navigation arrows, Select/OK, Exit/Cancel, Volume keys, Mute, Headset.

On-Screen Menu Options: Listen to New Messages, Record Greeting, Change Password, Mailbox Settings, Advanced Options. During Playback: 1-Rewind, 2-Pause/Resume, 3-Fast Forward, 4-Slower, 5-Play Message Info, 6-Faster, 7-Delete, 8-Save, 9-Repeat, *-Help, #-Skip to End.

Accessing Voicemail

Multiple methods to access your mailbox.

1. From Your Phone: Press the Voicemail key or dial the access code (e.g., *17). Enter PIN when prompted.
2. From Another Internal Phone: Dial your extension number, wait for greeting, then press * or # to interrupt and enter your PIN.
3. Remotely (External Call): Dial company main number, dial your extension or voicemail direct number, enter PIN at prompt.

Tip: Use a headset for clearer listening and recording when setting up greetings.

Managing Messages & Greetings

Supports listening, saving, deleting, and forwarding messages; recording multiple greetings.

1. Listen to Messages: Select "New Messages" or "Saved Messages" from main menu.
2. During Playback: Use dial pad shortcuts (1,2,3,7,8,9) to control playback and manage message.
3. Delete/Save: Press 7 to delete current message; press 8 to save it to the saved folder.
4. Forward Message: While listening, press a soft key or dial code (often 6) to forward with or without a preface.
5. Record Greeting: Select "Greetings" from menu, choose greeting type (Standard, Busy, Unavailable), follow prompts to record, listen, and save.
6. Change Greeting Schedule: Set system to play different greetings based on time or call forwarding status.

WARNING! Deleted messages may not be recoverable. Review before deleting.

Notification Settings

Configure how you are alerted about new voicemails.

• Message Waiting Indicator (MWI): Stasis light flashes or envelope icon appears on display.
• Email Notification: System can send message details (caller, time, length) to your email (requires admin setup).
• SMS Alert: Optional text message notification (system dependent).
• Playback Interruption: Set whether new calls interrupt message playback.

Adjust settings via the "Mailbox Settings" or "Notification Options" menu in voicemail.

Care & Maintenance

Unplug from power before cleaning. Use a soft, dry cloth for display and body. For stubborn marks, dampen cloth slightly with water only.

CAUTION! Do not use liquid cleaners, aerosols, or abrasives. Keep phone away from excessive heat, moisture, and dust.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked for European compliance. Copyright © Avaya Inc. All rights reserved. For technical support, contact your system administrator or visit support.avaya.com. Product trademarks are property of Avaya Inc.

Troubleshooting

Reset: Use the "Reset Mailbox" option in advanced settings (caution: may delete messages) or contact administrator.

Service: Contact your system administrator or Avaya support at support.avaya.com.