Avaya Phone Manual 9608G Model

The Avaya 9608G IP Deskphone is a feature-rich business telephone supporting SIP communication, high-definition voice, a large color display, programmable line/feature keys, integrated Gigabit Ethernet switch, PoE support, headset compatibility, and advanced telephony features. It is designed for use with Avaya Aura® Communication Manager and Avaya IP Office. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: Large color display, programmable keys, Handset, Headset jack, Message Waiting Indicator, Ethernet ports, Volume controls.

Installation

Unpack and inspect contents. Place on stable, flat surface.

1. Connect to Network: Use Ethernet cable to connect the LAN port to your network switch. Use PC port to connect a computer.
2. Power the Phone: Use Power over Ethernet (PoE) from a supported switch, or connect the external power adapter to the DC port.
3. Connect Handset: Plug the handset cord into the dedicated jack on the phone base.
4. Connect Headset (Optional): Plug a compatible headset into the 3.5mm headset jack.

WARNING! Use only approved power adapter. Ensure network cables are securely connected.

First-Time Setup

Phone will boot and attempt to obtain network configuration via DHCP.

1. Initial Boot: Wait for the phone to complete its startup sequence. The display will show initialization progress.
2. Check Registration: Once booted, the phone should register with the call server (e.g., Avaya IP Office). The extension number and name should appear on the screen.
3. Configure Preferences: Press the "Settings" button to adjust time/date, ring tones, display contrast, and language.
4. Program Keys: Use the Admin menu or web interface to assign functions (line appearances, speed dials, features) to the programmable keys.

CAUTION! Do not unplug the phone during firmware updates.

Specifications

• Model: Avaya 9608G IP Deskphone.
• Protocols: SIP, RTP, RTCP, HTTP/HTTPS, TFTP.
• Audio Codecs: G.711, G.729, G.722 (HD), Opus.
• Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE.
• Display: 3.5-inch TFT color, 320 x 240 pixels.
• Programmable Keys: 6 physical keys with 3 pages (total 24 soft keys).
• Power Consumption: Typical 3.5W (PoE Class 1).
• Operating Environment: 32°F to 104°F (0°C to 40°C), 10% to 95% humidity non-condensing.
• Compliance: FCC Part 15, ICES-003, CE, RCM.

Controls and Settings

Access menus via the "Settings" button or the web interface (http://phone-ip). Front Panel: Handset, Display, Navigation cluster (OK, Up/Down/Left/Right, Exit, Hold, Transfer, Conference, Volume keys).

Soft Keys: Context-sensitive functions displayed on screen (e.g., Dial, More, Dir, Settings).

Settings Menu: User Preferences (Ring Tones, Display Contrast, Language, Time Format). Admin/Advanced Settings (Network Configuration, SIP Settings, Firmware Update, Key Programming). Audio Settings: Adjust volume for handset, speaker, ringer, and headset independently.

Connecting Devices

Network: LAN port to switch, PC port to computer. Audio: Handset, Headset. Power: PoE or DC adapter.

1. Ensure phone is powered off before making connections.
2. Use standard CAT5e or higher Ethernet cables.
3. For headset use, configure the audio path in the phone's settings (Headset or Handset).

Tip: Label cables for easy identification during maintenance.

Advanced Telephony Features

Supports standard and advanced PBX features.

1. Making Calls: Lift handset or press Speaker key, dial number, or use a programmed speed dial key.
2. Answering Calls: Lift handset, press Speaker, or press the flashing line key.
3. Hold: Press Hold button. Retrieve by pressing the held line's key.
4. Transfer: During a call, press Transfer, dial target number, announce, then complete transfer.
5. Conference: During a call, press Conference, dial second party, press Conference again to merge.
6. Call Forwarding: Activate via feature code or settings menu (Forward All Calls, Busy, No Answer).
7. Voicemail: Press the Messages key or dial voicemail access number.
8. Directory: Access personal and corporate directories via the Dir key.

WARNING! Do not use excessive force on keys or handset cradle.

Accessibility Features

Adjustable Ring Tones: Select from multiple patterns and volumes. Visual Alerts: Flashing Message Waiting Indicator. Display Contrast: Adjust for better visibility. Hearing Aid Compatible (HAC) Handset: Available as an option.

Care & Cleaning

Disconnect power before cleaning. Use a soft, slightly damp cloth. Do not use abrasive cleaners, solvents, or sprays directly on the phone.

CAUTION! Avoid getting moisture into openings (handset ports, keypad).

Regulatory Information

FCC Part 15: Class A digital device. Complies with limits for business environments. This device may not cause harmful interference and must accept any interference received. Industry Canada ICES-003: Compliant. CE Mark: Indicates conformity with EU directives. For technical support, visit support.avaya.com or contact your authorized Avaya dealer.

Troubleshooting

Reset: To reset to factory defaults, press and hold the '7' key on the keypad while powering on the phone (check admin guide).

Service: Contact your system administrator or authorized Avaya service provider. More info at support.avaya.com.