Avaya Phone Manual 9608G

The Avaya 9608G IP Deskphone is a feature-rich business telephone supporting VoIP communications with a high-resolution display, programmable keys, integrated Gigabit Ethernet switch, and support for multiple call appearances and lines. It is designed for use with Avaya IP Office and other compatible communication platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution monochrome display, 24 programmable feature keys, Handset with headset jack, Integrated Gigabit Ethernet switch, Power over Ethernet (PoE) support, Volume controls, Navigation cluster.

Feature	Description
Display	High-resolution monochrome LCD with adjustable contrast
Programmable Keys	24 configurable keys for speed dial, call appearances, features
Handset/Headset	Standard handset with 3.5mm headset jack support
Network Ports	Two 10/100/1000 Ethernet ports (LAN, PC)
Power	Power over Ethernet (802.3af) or external power adapter
Audio	Speakerphone with full-duplex acoustics, volume controls
Navigation	4-way navigation cluster with select button
Message Waiting Indicator	LED for visual message notification
Hold/Transfer/Conference	Dedicated buttons for call control
Mute	Button to mute microphone during calls

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use Ethernet cable from switch to phone's LAN port.
Connect computer: Use second Ethernet cable from phone's PC port to computer.
Connect handset: Plug coiled handset cord into handset jack.
Power the phone: Use PoE from switch or connect external power adapter.

WARNING! Use only approved power adapter. Ensure network cables are securely connected.

First-Time Setup

Power on phone; follow initialization prompts.

Network registration: Phone will obtain IP address via DHCP; contact system administrator for manual configuration if needed.
Extension configuration: Enter extension number and password as provided by administrator.
Set preferences: Use Options menu to set time/date, ring tones, display contrast.
Program keys: Assign speed dial numbers or features to programmable keys.

CAUTION! Do not disconnect during firmware upgrade. Ensure proper ventilation.

Specifications

Display: Monochrome LCD, 480 x 160 pixel resolution.
Network: Dual 10/100/1000 Ethernet ports with integrated switch.
Power: IEEE 802.3af PoE or 48V DC external power adapter.
Audio: Wideband audio support, G.711, G.729 codecs.
Programmable Keys: 24 physical keys with dual-color LEDs.
Protocols: SIP, H.323, Avaya proprietary.
Physical Dimensions: 8.7" (W) x 9.8" (D) x 7.5" (H).
Operating Temperature: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via Options button. Front Panel: Speakerphone, Hold, Transfer, Conference, Volume controls, Navigation cluster, Mute.

Programmable Keys: Configure via phone web interface or administrator tools for speed dial, call appearances, busy lamp field (BLF).

Display Settings: Contrast, backlight timeout, screen saver. Audio Settings: Ring tone selection, volume levels for ringer, handset, speaker. Network Settings: IP configuration (DHCP/static), VLAN tagging. Call Features: Call forwarding, do not disturb, call waiting.

Connecting Devices

Network: LAN port to switch, PC port to computer. Headset: 3.5mm jack on side of phone.

Turn off devices before connecting cables.
Use Cat5e or better Ethernet cables for network connections.
For headset use, plug into headset jack; may require configuration in phone settings.

Tip: Label cables for easy identification during maintenance.

Using Phone Features

Supports basic and advanced telephony features.

Make call: Lift handset or press Speakerphone, dial number.
Answer call: Lift handset, press Speakerphone, or press flashing line key.
Hold: Press Hold button; resume by pressing same line key.
Transfer: During call, press Transfer, dial target number, press Transfer again.
Conference: During call, press Conference, dial third party, press Conference again.
Speed dial: Press programmed speed dial key.
Call log: Use navigation to access missed, received, dialed calls.
Voicemail: Press Messages button or dial voicemail access number.

WARNING! Do not use liquid cleaners on phone. Keep away from excessive heat.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls/messages. Audio Adjustments: Volume controls for ringer, handset, speaker. Hearing Aid Compatible: Handset meets TIA-1083 standard.

Care & Cleaning

Unplug power before cleaning. Use soft, dry cloth; mild detergent if needed. Avoid abrasive cleaners.

CAUTION! Do not spray liquids directly on phone; keep connectors dry.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. CE marked for European compliance. Copyright © Avaya Inc. All rights reserved. For support, visit support.avaya.com or contact your authorized Avaya dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power/display	Power source	Check PoE switch or power adapter connection; try different outlet.
No network connectivity	Cable/config	Verify Ethernet cable; check LAN port LED; confirm IP settings.
No dial tone	Registration	Check extension registration with server; contact administrator.
Poor audio quality	Network/device	Check network for packet loss; verify handset cord connection.
Keys not responding	Phone lock	Check if phone is locked; press unlock combination (default 1234).

Reset: Options > Admin Settings > Reset to factory defaults (requires password).

Service: Contact Avaya support or authorized service provider.