Avaya Phone Manual 9611G Manual

The Avaya 9611G is a SIP-based IP deskphone designed for enterprise communication, featuring a high-resolution grayscale display, support for multiple lines, integrated Gigabit Ethernet, Power over Ethernet (PoE), HD audio quality, and programmable feature keys. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: Grayscale display, Handset, Feature keys, Navigation cluster, Volume controls, Headset jack, Ethernet ports.

Installation

Unpack and inspect contents. Place on stable surface.

1. Connect to network: Use Ethernet cable from switch to phone's LAN port.
2. Connect computer (optional): Use second Ethernet cable from phone's PC port to computer.
3. Connect handset: Plug coiled handset cord into handset jack.
4. Power the phone: Use PoE from switch or connect AC adapter to power jack.

WARNING! Use only approved power sources. Ensure cables are securely connected.

First-Time Setup

Phone boots automatically when powered. Follow on-screen prompts.

1. Network configuration: Obtain IP address via DHCP (default).
2. Server configuration: Enter SIP server address provided by administrator.
3. User credentials: Enter extension number and password.
4. Verify registration: Check for "Registered" status on display.

CAUTION! Handle phone with care; avoid placing heavy objects on it.

Specifications

• Display: 3.5-inch grayscale, 128 x 64 pixels.
• Audio Codecs: G.711, G.729, G.722 (wideband).
• Network Interfaces: 10/100/1000 Mbps Ethernet (2 ports).
• Power: IEEE 802.3af PoE or 48V DC adapter.
• Feature Keys: 6 programmable keys with dual-color LEDs.
• Protocols: SIP (Session Initiation Protocol).
• Operating Temp: 32°F to 104°F (0°C to 40°C).
• Dimensions: 8.3" x 9.1" x 6.7" (210mm x 230mm x 170mm).

Controls and Settings

Access menu via "Menu" button. Front Panel: Handset, Display, Feature keys, Navigation cluster, Volume controls.

Buttons: Hold, Conference, Transfer, Drop, Headset, Mute, Speaker, Volume up/down.

Settings: User Preferences (ringer volume, display contrast), Network Settings (IP configuration), SIP Settings (server, credentials), Feature Key Programming. Audio: Adjust handset, speaker, headset volume independently.

Connecting Devices

Network: LAN port to switch. Computer: PC port to computer NIC. Headset: 3.5mm jack.

1. Ensure phone is powered off before connecting cables.
2. Match Ethernet cables to correct ports (LAN vs PC).
3. For headset use, plug into headset jack and press Headset button.

Tip: Use quality CAT5e or higher cables for Gigabit performance.

Using Phone Features

Supports basic and advanced telephony features.

1. Make call: Lift handset or press Speaker, dial number.
2. Answer call: Lift handset or press Speaker/Answer softkey.
3. Hold: Press Hold button during active call.
4. Transfer: Press Transfer, dial target number, press Transfer again.
5. Conference: Press Conference, dial participant, press Conference again.
6. Voicemail: Press Messages button or dial voicemail access number.
7. Speed dial: Program feature keys for one-touch dialing.
8. Call history: Use Navigation to view missed, received, placed calls.

WARNING! Do not use damaged handset cords. Keep liquids away from phone.

Accessibility Features

Visual Alert: Flashing LED for incoming calls. Audio Adjustments: Independent volume controls for ringer, handset, speaker. Large Font: Option for larger display text in menu.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth; do not use abrasive cleaners.

CAUTION! Do not spray liquids directly on phone. Avoid extreme temperatures.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked. For support, visit www.avaya.com/support or contact your system administrator.

Troubleshooting

Reset: Press # # during boot for factory reset (erases all settings).

Service: Contact system administrator or Avaya support.