Avaya Phone Manual 9611G

The Avaya 9611G is a SIP-based IP deskphone featuring a high-resolution grayscale display, support for up to 12 programmable line/feature keys, integrated Gigabit Ethernet, PoE support, wideband audio, and advanced telephony features. Designed for enterprise environments, it offers robust call handling, customizable settings, and integration with Avaya communication platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Grayscale display with adjustable contrast, 12 programmable line/feature keys, Message Waiting Indicator, Speakerphone, Headset jack, Ethernet ports, Volume controls.

Feature	Description
Display	High-resolution grayscale, adjustable contrast
Programmable Keys	12 keys for lines, speed dials, or features
Speakerphone	Full-duplex for hands-free conversation
Headset Jack	For headset connection (optional)
Ethernet Ports	Two 10/100/1000 Mbps ports (LAN, PC)
Power over Ethernet (PoE)	IEEE 802.3af compliant
Audio Quality	Wideband audio support (G.722)
Volume Controls	Separate controls for handset, speaker, ringer
Message Waiting Indicator	LED for voicemail notification
Firmware Updates	HTTP/HTTPS or TFTP from server

Installation

Unpack and inspect contents. Place on stable surface near network outlet.

Connect to network: Use Ethernet cable from LAN port to network jack.
Connect PC (optional): Use second Ethernet cable from PC port to computer.
Power the phone: Use PoE from switch or optional power adapter.
Connect handset: Plug coiled handset cord into handset jack.
Connect headset (optional): Plug into headset jack.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Power on phone; wait for boot-up and configuration from server.

Check network registration: Look for SIP registration status on display.
Set basic preferences: Use Options menu to set date/time, ring tones.
Program keys: Assign line appearances or speed dials via Admin settings.
Test audio: Make a test call to verify handset, speakerphone, headset.

CAUTION! Do not unplug during firmware update. Ensure stable network connection.

Specifications

Model: Avaya 9611G IP Phone.
Protocol: SIP (Session Initiation Protocol).
Network: Dual 10/100/1000 Mbps Ethernet with PoE (802.3af).
Audio Codecs: G.711, G.729, G.722 (wideband).
Display: Grayscale, 320 x 160 pixel resolution.
Programmable Keys: 12 physical keys with LEDs.
Power: PoE or 48V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Compliance: FCC Part 15, UL/CSA.

Controls and Settings

Access menu via "Options" button. Front Panel: Speakerphone, Mute, Volume controls, Navigation cluster, Hold, Transfer, Conference, Drop.

Programmable Keys: Configure via Admin menu for line appearances, speed dials, call logging, busy lamp field (BLF).

Settings: Options menu for User Preferences (ring tone, contrast, language), Admin Settings (network, SIP configuration, key programming). Audio: Adjust handset, speaker, ringer volume independently. Display: Adjust contrast, backlight timeout.

Connecting Devices

Network: LAN port to switch. PC: PC port to computer. Headset: Standard 3.5mm jack.

Ensure phone is powered off before connecting cables.
Use Cat5e or higher Ethernet cables for network connections.
For headset, use compatible Avaya-approved models.
Verify link lights on Ethernet ports after power-up.

Tip: Use the PC port to daisy-chain a computer, preserving switch port.

Advanced Call Features

Supports standard and advanced telephony features.

Make call: Lift handset or press Speakerphone, dial number.
Answer call: Lift handset, press Speakerphone, or press flashing line key.
Hold: Press Hold button; resume by pressing held line key.
Transfer: During call, press Transfer, dial target, press Transfer again.
Conference: During call, press Conference, dial third party, press Conference again.
Call Forward: Set via Options menu or feature code.
Speed Dial: Program keys for one-touch dialing.
Call Log: Access via "Log" button for missed, received, placed calls.

WARNING! Do not use excessive force on keys or handset cord.

Accessibility Features

Adjustable ring tones and volumes. Visual alerts via LED indicators. Optional headset for hands-free operation. Display contrast adjustment for visibility.

Care & Cleaning

Unplug power before cleaning. Use soft, dry cloth for display and housing. Do not use liquids or abrasive cleaners.

CAUTION! Avoid moisture ingress. Keep away from heat sources.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. CE marked. UL/CSA listed. For support, visit support.avaya.com or contact your system administrator. Copyright © Avaya Inc. All rights reserved.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE/Power adapter	Check Ethernet cable; verify PoE switch or use power adapter.
No network registration	Network/SIP config	Check cable; verify IP address; confirm SIP server settings.
No audio	Volume/Mute	Adjust volume; check Mute status; verify handset connection.
Keys not working	Configuration	Reboot phone; reprogram keys via Admin menu.
Display blank	Power/Contrast	Check power; adjust contrast via Options menu.

Reset: Options > Admin Settings > Reset to default (requires admin password).

Service: Contact system administrator or Avaya support.