Installation Guide
Tools Needed:
- Avaya IP Phone (96xx Series)
- Ethernet cable (CAT5e or higher)
- Power adapter (if not using PoE)
- Network switch with PoE capability
- IP Office Administrator access
Step-by-Step Call Forwarding Setup
- Phone Initialization: Connect the Avaya phone to your network using an Ethernet cable and power it on.
- Access Call Forward Menu: Press the "Forward" button on your Avaya phone or dial the feature access code (usually *17 or *72).
- Select Forwarding Type: Choose from Immediate, Busy, No Answer, or Follow Me forwarding options.
- Enter Destination Number: Dial the phone number where calls should be forwarded (internal extension or external number).
- Activate Forwarding: Press the "Forward" button again or wait for confirmation tone to activate the forwarding.
- Verification: Test the forwarding by calling your extension from another phone to ensure calls route correctly.
- Deactivation: To cancel forwarding, press the "Forward" button again or dial the cancellation code (usually *73).
Specifications
| Model Series | 96xx IP Phone Series |
| Phone Type | IP Desk Phone |
| Display | Backlit LCD with 6-24 lines |
| Forwarding Types | Immediate, Busy, No Answer, Follow Me |
| Feature Access Codes | *17/*72 (Activate), *73 (Deactivate) |
| Network Protocol | SIP, H.323, Avaya proprietary |
| Power Requirements | PoE (802.3af) or DC adapter |
| Supported Systems | IP Office, Aura, CM |
| Dimensions (HxWxD) | 22 x 25 x 15 cm |
| Weight | 1.2 kg |
| Memory Locations | Up to 99 speed dial entries |
| Headset Compatible | Yes (EHS cable required) |
Warranty Information
- Full Warranty: 1 year parts and labor
- Extended Support: Available through Avaya Support
- Software Updates: Included for warranty period
For warranty service, contact Avaya Support at 1-888-242-8292 or visit Avaya.com/support
Key Features
Multiple Forwarding Types
Configure different forwarding rules for various scenarios: immediate forwarding for all calls, busy forwarding when on another call, no answer forwarding after specified rings, and follow-me sequential forwarding.
Time-Based Forwarding
Schedule call forwarding to activate automatically during specific times of day or days of the week, perfect for after-hours coverage or lunch breaks.
Remote Configuration
Configure call forwarding settings remotely through the Avaya IP Office Manager or web interface, allowing administrators to set up forwarding rules without physical access to the phone.
Follow Me Forwarding
Set up sequential forwarding to multiple numbers - if the first destination doesn't answer, the call automatically tries the next number in your sequence.
Visual Indicators
LED lights and on-screen icons clearly show when call forwarding is active, including which type of forwarding is currently enabled.
One-Touch Activation
Programmable buttons allow single-press activation of common forwarding destinations, making it quick to forward calls to frequently used numbers.
Forwarding Types Explained
Immediate Forwarding
All calls are immediately forwarded to the designated number without ringing your phone
Busy Forwarding
Calls forward only when your line is busy (on another call)
No Answer Forwarding
Calls forward after a specified number of rings if you don't answer
Follow Me
Sequentially tries multiple numbers until the call is answered
Time Schedule
Automatically activates/deactivates based on pre-set time schedules
Selective Forwarding
Forward only specific types of calls based on caller ID or call type
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Forwarding not working | Incorrect feature code, system restrictions | Verify feature codes with administrator, check system permissions |
| Calls not forwarding to external numbers | System restrictions, trunk limitations | Contact administrator to enable external forwarding permissions |
| Forwarding activates unexpectedly | Scheduled forwarding active, previous settings retained | Check time schedules, clear all forwarding settings and reconfigure |
| Can't cancel forwarding | System issue, incorrect cancellation code | Use *73 cancellation code, restart phone, contact administrator |
| Follow Me not sequencing properly | Incorrect number sequence, timeout settings | Reconfigure sequence order, adjust ring duration for each destination |
| No visual indication of active forwarding | Display settings, LED configuration | Check phone display settings, verify LED programming |
Error Codes & Messages
- Feature Rejected: System restrictions prevent forwarding - Contact administrator
- Invalid Number: Destination number format incorrect - Check number format and dialing rules
- Forwarding Failed: Network or system issue - Restart phone, verify network connectivity
- No Permission: User lacks forwarding privileges - Request permissions from administrator
- Memory Full: Too many forwarding rules configured - Delete unused rules
- System Busy: Temporary system issue - Wait and retry configuration
Manual Downloads
Current Model Manuals
96xx Series
IP Phone Call Forwarding Guide
J179/J189
Advanced Desk Phone Manual
B179 Conference
Conference Phone Forwarding
IP Office R11.1
System Administration Guide
Popular Previous Models
96x1 Series
Legacy IP Phone Manual
1400 Series
Digital Phone Forwarding
IP Office 9.1
Previous Version Guide
One-X Portal
Web Interface Manual