Installation Guide
Tools Needed:
- Network cable (Ethernet)
- Power adapter
- Phone handset
- Administrator access credentials
- IP address information
Step-by-Step Phone Setup
- Physical Connection: Connect the phone to your network using an Ethernet cable and plug in the power adapter.
- Power On: Allow the phone to boot up completely. This may take 2-3 minutes.
- Network Configuration: Obtain IP address automatically via DHCP or configure static IP as per your network requirements.
- Server Registration: Configure the phone to register with your Avaya communication server using provided server address.
- Extension Assignment: Assign extension numbers to each phone through the administration portal.
- Basic Testing: Make test calls to ensure proper connectivity and audio quality.
- Programming Setup: Access programming menu to begin configuring speed dial numbers and directories.
Specifications
| Model Series | J179 / J139 / J100 Series |
| Type | IP Desk Phone |
| Display | Backlit LCD with touch capability |
| Speed Dial Capacity | Up to 100 programmable numbers |
| Directory Entries | Up to 500 contacts |
| Line Capacity | Up to 12 SIP lines |
| Network Protocol | SIP, H.323, UNIStim |
| Power Requirements | PoE (802.3af) or DC adapter |
| Dimensions (HxWxD) | 22.5 x 25.5 x 17.5 cm |
| Weight | 1.2 kg |
| Audio Codecs | G.711, G.729, G.722, Opus |
| Memory Storage | Internal flash memory 256MB |
Warranty Information
- Full Warranty: 1 year parts and labor
- Extended Support: Available through Avaya support plans
- Software Updates: Free firmware updates for 2 years
For warranty service, contact Avaya Support at 1-888-242-9195 or visit Avaya.com/support
Key Features
Speed Dial Programming
Program frequently called numbers to single-button access for quick dialing. Supports up to 100 speed dial entries with customizable labels.
Corporate Directory
Access to centralized corporate directory with search capabilities. Can be populated manually or synchronized with LDAP/Active Directory.
Personal Directory
Store personal contacts directly on the phone with name, multiple numbers, and email addresses for quick access.
Call Log Management
Automatic logging of missed, received, and dialed calls with one-touch redial capability from call history.
Programmable Keys
Soft keys and expansion module keys can be programmed for speed dial, line appearances, or feature access.
XML Applications
Support for custom XML applications that can display directory information or provide specialized dialing functions.
Programming Methods Explained
Phone Interface
Direct programming through phone menu system using navigation keys and touch screen
Web Interface
Browser-based administration through phone's built-in web server
Avaya Aura
Centralized programming through Avaya Aura System Manager
IP Office Manager
Configuration through Avaya IP Office Manager application
LDAP Synchronization
Automatic directory updates from corporate LDAP servers
CSV Import
Bulk programming through CSV file import via web interface
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Speed dial not working | Incorrect programming, memory full, system not saved | Re-program number, clear unused entries, ensure save operation completed |
| Directory not displaying | LDAP sync issue, corrupted data, network problem | Check LDAP settings, reboot phone, verify network connectivity |
| Programmed numbers lost | Phone reset, firmware upgrade, factory default | Restore from backup, re-program numbers, contact administrator |
| Cannot access web interface | IP address changed, firewall blocking, credentials incorrect | Verify IP address, check firewall settings, use correct login credentials |
| Slow directory search | Large directory size, network latency, phone memory low | Optimize directory size, check network, clear phone cache |
| Keys not programmable | Key locked by admin, wrong key type, license missing | Contact administrator, verify key capabilities, check license status |
Error Codes
- ERR 1: Memory full - Clear unused entries or contacts
- ERR 2: Invalid number format - Check dialing pattern ERR 3: Directory sync failed - Check LDAP server connection
- ERR 4: Web access denied - Verify admin credentials
- ERR 5: Programming timeout - Retry operation
- ERR 6: License invalid - Contact system administrator
Manual Downloads
Current Model Manuals
J179 IP Phone
Advanced programming guide
J139 IP Phone
Standard programming guide
J100 Series
Basic phone programming
B179 Conference Phone
Conference phone programming
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