Avaya Phone Manual J100 Series

The Avaya J100 Series is a line of business IP telephones designed for reliable communication in office environments. These phones support VoIP (Voice over IP) with features like HD voice, multiple line appearances, programmable keys, headset compatibility, and integration with Avaya communication platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: LCD display, handset, programmable keys, volume controls, headset jack, Ethernet ports.

Feature	Description
HD Voice	High-definition audio quality for clear calls
Programmable Keys	Customizable buttons for speed dial, line appearances, features
LCD Display	Backlit screen for caller ID, menus, status
Headset Jack	For hands-free communication
Ethernet Ports	LAN and PC ports for network and computer connection
Volume Controls	Adjustable for handset, speaker, ringer
MUTE	Mutes microphone during calls
HOLD	Places calls on hold
CONFERENCE	Allows multi-party conference calls
TRANSFER	Transfers calls to another extension

Installation

Unpack and inspect contents. Place on stable surface near network outlet.

Connect to network: Use Ethernet cable from LAN port to network switch/router.
Connect PC (optional): Use second Ethernet cable from PC port to computer.
Connect handset: Plug handset cord into handset jack.
Connect power: Use provided power adapter or PoE (Power over Ethernet).

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts or system provisioning.

Network configuration: Phone may auto-detect settings via DHCP; check with administrator.
Register to server: Enter server IP or domain provided by administrator.
Set user preferences: Configure time/date, ring tones, display contrast.
Program keys: Assign functions (speed dial, line keys) via phone menu or web interface.

CAUTION! Do not unplug during firmware updates. Keep in well-ventilated area.

Specifications

Model Series: J100 Series (e.g., J129, J169).
Network: 10/100 Mbps Ethernet, PoE (802.3af) support.
Audio: HD voice wideband, G.711, G.729 codecs.
Display: Backlit graphical LCD (varies by model).
Keys: Programmable soft keys, fixed feature keys.
Connectors: Handset, headset, LAN, PC, power.
Power Source: 100-240V AC adapter or PoE.
Operating Temp: 0°C to 40°C (32°F to 104°F).

Controls and Settings

Access menu via MENU button or navigation keys. Front Panel: Handset, display, soft keys, volume controls, MUTE, HEADSET, SPEAKER.

Key Functions: NAVIGATION (up/down/left/right), OK, BACK, MENU, MESSAGES, DIRECTORY, HOLD, TRANSFER, CONFERENCE.

Settings: Time/Date, Ring Tones, Display Contrast, Language (ENGLISH default), Network (IP, DHCP), Programmable Keys (speed dial, BLF). System: Admin password (default varies), firmware update, reset options.

Connecting Devices

Network: LAN port to switch. PC: PC port to computer. Headset: Standard 3.5mm jack.

Turn off devices before connecting cables.
Use Cat5e or higher Ethernet cables for network connections.
For PoE, ensure switch supports 802.3af; otherwise use power adapter.
Select audio device via HEADSET or SPEAKER button during calls.

Tip: Label cables for easy identification. Avoid bending cables sharply.

Using Phone Features

Supports basic and advanced telephony features.

Make call: Lift handset or press SPEAKER, dial number, press DIAL or wait.
Answer call: Lift handset, press SPEAKER, or press incoming line key.
Hold: Press HOLD button; resume by pressing same line key.
Transfer: Press TRANSFER, dial target, press TRANSFER again or hang up.
Conference: Press CONFERENCE, dial first party, press CONFERENCE again, dial second party, press CONFERENCE to connect all.
Voicemail: Press MESSAGES key or dial voicemail access number.
Directory: Press DIRECTORY to view internal contacts or call logs.
Speed Dial: Press programmed key or enter speed dial code.

WARNING! Do not expose to liquids. Use approved headsets only.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Volume controls for ringer, handset, speaker. TTY Compatibility: Supports teletype devices if configured. Large Font: Option for display text size.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth for exterior; dry immediately. Do not use abrasive cleaners or solvents.

CAUTION! Avoid moisture entering ports. Keep away from heat sources.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. CE marked for European compliance. Copyright © Avaya Inc.; trademarks owned by Avaya. For support, visit www.avaya.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power adapter/PoE	Check power adapter connection; ensure PoE switch is powered.
No network connection	Cable/DHCP	Check Ethernet cable; verify DHCP server is reachable.
No dial tone	Registration/line	Check phone is registered to server; verify line configuration.
Poor audio quality	Network/headset	Check network bandwidth; test with handset instead of headset.
Display blank	Power/contrast	Check power; adjust display contrast in settings.

Reset: Menu > Settings > System > Reset to factory defaults (use caution).

Service: Contact system administrator or Avaya support at www.avaya.com.