avaya phone manual j169

The Avaya J169 IP Phone is a business-class desk phone featuring a color display, support for multiple lines, HD voice quality, Power over Ethernet (PoE), USB connectivity, integrated Gigabit Ethernet switch, and compatibility with Avaya IP Office and Aura platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color display, programmable buttons, handset, Ethernet ports, USB port, headset jack.

Feature	Description
Display	Color graphical display with adjustable contrast
Programmable buttons	Configurable for line appearances, speed dials, features
Handset	HD voice handset with adjustable volume
Ethernet ports	Two 10/100/1000 Mbps ports with PoE support
USB port	For accessories and future expansion
Headset jack	3.5mm jack for headset connection
Speakerphone	Full-duplex speakerphone with echo cancellation
Volume controls	Dedicated buttons for handset, speaker, ringer
Message waiting indicator	LED for visual message notification
Mute button	Red LED indicates when microphone is muted

Installation

Unpack and inspect contents. Place on stable surface.

Connect to network: Use Ethernet cable from switch to LAN port on phone.
Connect computer: Use second Ethernet cable from PC port to computer.
Connect handset: Plug handset cord into handset jack.
Power connection: Use PoE from switch or connect power adapter.

WARNING! Use only approved power adapter. Ensure proper ventilation around phone.

First-Time Setup

Phone will boot and attempt to connect to network.

Network configuration: Obtain IP address automatically via DHCP or enter manually.
Server configuration: Enter IP address of call server (IP Office or Aura).
Extension setup: Enter extension number and credentials as provided by administrator.
Personalize settings: Set language, time format, ring tones.

CAUTION! Configuration changes may require administrator access.

Specifications

Display: 3.5-inch color graphical display.
Network: 10/100/1000 Mbps Ethernet with PoE (802.3af).
Audio: HD voice wideband audio, G.722 codec support.
Protocols: SIP and H.323 support.
Power: PoE (802.3af) or external power adapter.
Connections: Two Ethernet ports, USB, headset jack, handset jack.
Buttons: 12 programmable buttons, navigation cluster.
Dimensions: Standard desk phone size.
Operating Temp: 0°C to 40°C (32°F to 104°F).

Controls and Settings

Access settings via Options button or web interface.

Front Panel: Handset, display, navigation buttons, volume controls, mute, speakerphone, hold, transfer, conference.

Programmable Buttons: Configure for line appearances, speed dials, call logging, busy lamp field.

Display Settings: Contrast, brightness, backlight timeout. Audio Settings: Volume levels for handset, speaker, ringer. Network Settings: IP configuration, VLAN settings, QoS. Phone Settings: Date/time format, language, ring tones.

Connecting Devices

Network: LAN port to switch, PC port to computer. Accessories: Headset to headset jack, USB devices to USB port.

Ensure phone is powered off before connecting cables.
Use Cat5e or better Ethernet cables for network connections.
For PoE, verify switch provides adequate power.
Connect headset using 3.5mm plug for hands-free operation.

Tip: Label cables for easy identification during maintenance.

Using Phone Features

Basic call functions: Make calls, answer calls, hold, transfer, conference.

Make call: Lift handset or press speakerphone, dial number.
Answer call: Lift handset, press speakerphone, or press flashing line button.
Hold: Press Hold button during active call.
Transfer: Press Transfer, dial destination, press Transfer again.
Conference: Press Conference during call, dial third party, press Conference again.
Voicemail: Press Messages button or dial voicemail access number.
Speed dial: Press programmed speed dial button.
Call history: Press Directory button to view missed, received, dialed calls.

WARNING! Emergency calls may require direct line access. Verify local emergency procedures.

Accessibility Features

Visual alerts: Flashing LED for incoming calls. Audio adjustments: Separate volume controls for handset, speaker, ringer. Large font: Option for larger display text. TTY compatibility: When configured with appropriate adapter.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth for exterior; dry immediately.

CAUTION! Do not use abrasive cleaners or solvents. Avoid liquid contact with openings.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked for European compliance. Copyright © Avaya Inc. All rights reserved. For support, visit support.avaya.com or contact your authorized Avaya dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power source	Check PoE switch or power adapter connection; verify cable integrity.
No network connection	Cable/config	Check Ethernet cables; verify network settings; restart phone.
No dial tone	Registration	Verify phone is registered to call server; check extension configuration.
Poor audio quality	Network/device	Check network QoS settings; test with different handset/headset.
Buttons not responding	Software	Restart phone; check for firmware updates; reset to defaults if needed.

Reset: Options > Settings > Advanced > Reset to restore factory defaults.

Service: Contact authorized Avaya dealer or visit support.avaya.com